I have used Bruce Bolen from Bolen Rentals in the past and he is great to work with and first class service every time.
DREW M
Customer Reviews for Bolen Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn’t see a person so the question about personnel is irrelevant but drop off was easy and convenient!
ANGELA BThe drop off location was closed when I dropped off the trailer.
SCOTT NLocation was basically a junkyard with U-Haul equipment nearest the entrance.
ROBERT WDrop off happened to be when they were closed.
CHARLES BThey made it quick and simple to drop off the trailer. No hassles, or needless paperwork involved. In and out.
PATRICK SI used the truck for one day. No problems, the salesman was very knowledgeable. I would recommend this dealer.
donald kThroughout this process, I have not been able to make a phone call that was answered. We have dropped off here several times and never found a time The phone was answered. But other than that, it seems like electronically. The returns are done.
JANENE RPerhaps an answering machine to field calls.
Beth WAlways great support at Bolen Rentals! I’m not good at backing Taylor’s and Mr. Bolen is always happy to help and check you in.
Bryan WBruce went above and beyond to set up our reservation at another location pickup. He answered all questions for us. I highly recommend him for your UHaul needs.
tom oI cannot think of anything that needs to be changed to improve your business. I was very satisfied with the way everything was handled.
Roger JBruce was excellent
Angela tNo improvements needed. Bruce is always helpful and friendly, and I’ve never had any problems with the equipment. Always a good experience!
Andrea MYou could make sure that the equipment is at the location requested not over 50 miles away so we don't have to pay for extra miles. I moved less than a mile and paid for 56 miles! NOT HAPPY!
Linda PWent to drop it off, said they were open Saturday until noon, got there at 1153 no one atround.. had to use the after hours drop app, which is a pain when you're exhausted from moving.
Shane JThe pickup was easy. I did have trouble with the website, though. Even though my phone had location services enabled, I was not able to utilize the website because of location service pieces. I had a friend with me, so I was able to use her phone, but it did make things challenging.
Kaiesha SLocation was great, truck was VERY rough.
rand SBruce was great! Located me the truck I needed in KS set up the reservation and everything went off without a hitch! Returned the truck to him using the after hours drop off. I would definitely recommend using Bruce over on line scheduling.
Travis SVery nice and helpful
Kristi SEasy rental return.
Shelley CHonestly super happy with my experience have you used u-haul several times in the past, And this time was a much easier Experience. But I was a little confused about the total It was nowhere near what was estimated when I Picked up the truck, They added on convenience charges and extra charges for cleaning. Which was never told to me on the front end and it was a lot more expensive than I was planning on paying.
Severance HI marked Not Applicable on the ‘location clean and inviting’ because it wasn’t. It was being remodeled!
JANA FVery helpful and courteous.
Michael GThis is the second time I have used this site and would highly recommend them. They were professional, friendly, and helpful.
BRIAN BWonderful customer service! Couldn't be happier with my experience.
Jason DIf you have a Reservation for Truck have the Truck if not call and let the Customer know and dont try to charge more than what was quoted on Line
Roy Wgot first rate treatment - could not have been nicer or more helpful
ROBERT FThis was the best experience, ever! The truck was clean and easy to load. Everyone was very helpful! The truck got surprisingly good gas mileage and was easy to drive! I will definitely rent again!
toni sAlways fantastic. They work with times and schedules and help out as they can.
GINI MIt was a fine pick up, the truck was just dirty. The cab had ashes in it, the floors were muddy, and the back of the truck had dirt and things left over from the previous user.
Jarrod LAs we were in a pinch, Bolen was SUPER helpful to us while we waited on repairs on our own truck. THANK YOU!
lexinet iThe local office was great help however they would not buy back my extra boxes as I was lead to believe. That is a promotion issue of U-Haul. I'm just glad I had just a few unused ones. The locations were not an issue it is the on-line aspect and promotion that is an issue.
Carl J