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REBECCA S
Customer Reviews for Bollman Auto & Trailers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used Bollman several times and everybody including the owner is great to work with. Their equipment is always in tip top shape and very dependable.
NICHOLAS LOutstanding! I was able to drive in and drop off with a drive through spot at the end of of their lot. It was a perfect set-up. Customer service was excellent! After driving in from OH, it was much appreciated.
THOMAS TExtra charge was added. Not sure what for..fuel was added to same level and no extra miles.
Leanne HDropped off after hours.
JOHN HDropped off after hours.
JOHN HGood experience
LELAND JHave the truck full of gas and not almost empty. Also it would be nice to know if a truck does not have a ramp.
Kristaps KStaff is very friendly and helpful.
Ryan NWe rented the truck, and it was half full of stuff from the previous renter. We had enough room to move our stuff, but I thought we should have received some type of refund for dealing with this.
GARY SQuick service from the Gentleman and very helpful.
Ernest HThank you very much for the smooth rental experience! 5/5 stars!
SHANNON CHelp finiyup a great experience
Craig BN/A
RICHARD FDo you provide cards with movers who move boxes for you that you pack up and move to new destination.
ATANACIO HThe manager was at lunch when we got there so we had to wait for him to get back because no one else knew how to receive the trailer. After 45 minutes he still wasn't back so they wrote out a receipt so we'd have proof we returned the trailer & on time. They should train 1 or 2 other people to do this when the manager isn't there. Other then that, the people there were very nice, polite. They would have gotten an overall rating of excellent if we didn't have to wait around for 45 minutes !
Connie KGreat experience very accommodating.
GARY BIt was all good. Very easy to do.
DANNY MNo issues. Thanks
ERIC LVery frustrated with the U-Haul phone site for check-in. The process of customer uploading pictures had failed completely. Even after numerous attempts at taking left side of trailer - a photo was accepted. Then after attempting to take picture of rear of trailer - the previous accepted photo of side went away and required to take that photo over again. Multiple attempts failed until about try six and a photo was accepted... only to have it fail again when going to the rear. Then I had to take pictures and go home to my computer to be able to close my contract. Even that process took a long time. Respectfully - I do not think a customer needs to pay this type of price in grief for a system of U-Haul not operating properly.
RAYMOND PI was supposed to pick up the trailer in Princeton, IL. I was notified 2 days prior that the trailer was not available in Princeton, IL, therefore I had to drive 45 minutes north to Rock Falls, IL for pick up. This was a huge inconvenience as I was traveling from Pennsylvania (PA) and only had a small time frame to load and travel back to PA.
TERRY PEverything was perfect and less expensive than estimated
Gene VThe truck was clean and very easy to drive. No complaints.
DANNY MThe trailer had 3 newer tires and one that was older than the others
Charles KI would not recommend this location or honestly after everything I’ve dealt with for this rental I wouldn’t recommend u haul at all.
Silence WRyan from the return location was outstanding
stacy mI rented the uhaul to move a couple couches and some household items, when we got into the uhaul it had lottery tickets and packs of cigarettes in the unit, in the front I had taken pictures of them, as well as the back had a pungent odor of death, we returned it cleaned out completely, i took pictures of the stuff we removed and how it was swept. They charged a 25$ cleaning fee for absolutely nothing, the unit was disgusting to begin with. I had to clean out the back before even using it. I don't appreciate the 25$ fee for the cleaning, and i do not accept it. I have the proof.
Michelle TCould use a little bigger parking lot.
LARRY CDid not provide load blankets but I paid for them.
Seth BExcellent Service!! Thank you!
ed lExcellent
Sauminkumar pMy biggest complaint is that I was told I would Be picking up the truck in Peru, il at worst case, Peoria. I geta call saying the only truck available was in Rock Falls. I was not happy. The truck was fine and drove very well.
Dawn L20 foot box drove like a model t. Needs front end work and the box leaked
ryan dRe: the after hours drop off procedure on the app took so long to load it timed out. After waiting 15 minutes and trying multiple times to check out I called for help. Had to wait a half hour for a call back. The whole drop off procedure was a hassle and I never could complete it.
James JNothing
Scott WEVERYTHIG WENT SMOOTHLY TO RETURN THE TRUCK. THANK YOU
Mary MI was double charged and no one told me if it would come back into my account.
Sonia CBollman motors was amazing!!!!
Antonio L