Customer Reviews for Bollman Auto & Trailers
(U-Haul Neighborhood Dealer)

77 reviews

305 W Rock Falls Rd   Rock Falls, IL 61071

(815) 564-2587

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 564-2587

305 W Rock Falls Rd
Rock Falls, IL 61071

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Extra charge was added. Not sure what for..fuel was added to same level and no extra miles.

Leanne H 
Rating:
3.0

Dropped off after hours.

JOHN H 
Rating:
3.0

Dropped off after hours.

JOHN H 
Rating:
5.0

Customer did not leave a comment.

Kurt A 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S 
Rating:
5.0

Customer did not leave a comment.

SHELLY L 
Rating:
5.0

Good experience

LELAND J 
Rating:
5.0

Customer did not leave a comment.

RACHELLE Y 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L 
Rating:
5.0

Customer did not leave a comment.

BRIAN V 
Rating:
4.0

Have the truck full of gas and not almost empty. Also it would be nice to know if a truck does not have a ramp.

Kristaps K 
Rating:
3.0

Customer did not leave a comment.

ROBERT J 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G 
Rating:
2.0

Customer did not leave a comment.

ALICE D 
Rating:
5.0

Staff is very friendly and helpful.

Ryan N 
Rating:
4.0

We rented the truck, and it was half full of stuff from the previous renter. We had enough room to move our stuff, but I thought we should have received some type of refund for dealing with this.

GARY S 
Rating:
5.0

Quick service from the Gentleman and very helpful.

Ernest H 
Rating:
5.0

Customer did not leave a comment.

Jason D 
Rating:
5.0

Thank you very much for the smooth rental experience! 5/5 stars!

SHANNON C 
Rating:
5.0

Customer did not leave a comment.

JAMES R 
Rating:
5.0

Customer did not leave a comment.

CANDELARIO R 
Rating:
5.0

Customer did not leave a comment.

RICHARD H 
Rating:
5.0

Help finiyup a great experience

Craig B 
Rating:
5.0

N/A

RICHARD F 
Rating:
5.0

Do you provide cards with movers who move boxes for you that you pack up and move to new destination.

ATANACIO H 
Rating:
5.0

Customer did not leave a comment.

GELACIO V 
Rating:
5.0

Customer did not leave a comment.

TIFFANY F 
Rating:
3.0

The manager was at lunch when we got there so we had to wait for him to get back because no one else knew how to receive the trailer. After 45 minutes he still wasn't back so they wrote out a receipt so we'd have proof we returned the trailer & on time. They should train 1 or 2 other people to do this when the manager isn't there. Other then that, the people there were very nice, polite. They would have gotten an overall rating of excellent if we didn't have to wait around for 45 minutes !

Connie K 
Rating:
5.0

Customer did not leave a comment.

Gene V 
Rating:
5.0

Customer did not leave a comment.

GENEVA J 
Rating:
5.0

Customer did not leave a comment.

JOHN U 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L 
Rating:
5.0

Great experience very accommodating.

GARY B 
Rating:
5.0

Customer did not leave a comment.

LYNN T 
Rating:
5.0

Customer did not leave a comment.

Jodi M 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH D 
Rating:
5.0

It was all good. Very easy to do.

DANNY M 
Rating:
5.0

No issues. Thanks

ERIC L 
Rating:
4.0

Customer did not leave a comment.

KTHRINE D 
Rating:
3.0

Customer did not leave a comment.

Scott J 
Rating:
5.0

Customer did not leave a comment.

TRICIA M 
Rating:
5.0

Customer did not leave a comment.

LUANN F 
Rating:
4.0

Very frustrated with the U-Haul phone site for check-in. The process of customer uploading pictures had failed completely. Even after numerous attempts at taking left side of trailer - a photo was accepted. Then after attempting to take picture of rear of trailer - the previous accepted photo of side went away and required to take that photo over again. Multiple attempts failed until about try six and a photo was accepted... only to have it fail again when going to the rear. Then I had to take pictures and go home to my computer to be able to close my contract. Even that process took a long time. Respectfully - I do not think a customer needs to pay this type of price in grief for a system of U-Haul not operating properly.

RAYMOND P 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS L 
Rating:
5.0

I was supposed to pick up the trailer in Princeton, IL. I was notified 2 days prior that the trailer was not available in Princeton, IL, therefore I had to drive 45 minutes north to Rock Falls, IL for pick up. This was a huge inconvenience as I was traveling from Pennsylvania (PA) and only had a small time frame to load and travel back to PA.

TERRY P 
Rating:
5.0

Customer did not leave a comment.

Nicholas L 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Customer did not leave a comment.

nick l 
Rating:
5.0

Everything was perfect and less expensive than estimated

Gene V 
Rating:
5.0

The truck was clean and very easy to drive. No complaints.

DANNY M 
Rating:
5.0

The trailer had 3 newer tires and one that was older than the others

Charles K 
Rating:
4.0

Customer did not leave a comment.

BILL F 
Rating:
5.0

Customer did not leave a comment.

Marsha A 
Rating:
1.0

I would not recommend this location or honestly after everything I’ve dealt with for this rental I wouldn’t recommend u haul at all.

Silence W 
Rating:
5.0

Ryan from the return location was outstanding

stacy m 
Rating:
1.0

I rented the uhaul to move a couple couches and some household items, when we got into the uhaul it had lottery tickets and packs of cigarettes in the unit, in the front I had taken pictures of them, as well as the back had a pungent odor of death, we returned it cleaned out completely, i took pictures of the stuff we removed and how it was swept. They charged a 25$ cleaning fee for absolutely nothing, the unit was disgusting to begin with. I had to clean out the back before even using it. I don't appreciate the 25$ fee for the cleaning, and i do not accept it. I have the proof.

Michelle T 
Rating:
5.0

Could use a little bigger parking lot.

LARRY C 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
4.0

Customer did not leave a comment.

Victor R 
Rating:
2.0

Did not provide load blankets but I paid for them.

Seth B 
Rating:
5.0

Customer did not leave a comment.

Sterling R 
Rating:
5.0

Excellent Service!! Thank you!

ed l 
Rating:
5.0

Customer did not leave a comment.

Jennifer J 
Rating:
5.0

Excellent

Sauminkumar p 
Rating:
5.0

My biggest complaint is that I was told I would Be picking up the truck in Peru, il at worst case, Peoria. I geta call saying the only truck available was in Rock Falls. I was not happy. The truck was fine and drove very well.

Dawn L 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
3.0

20 foot box drove like a model t. Needs front end work and the box leaked

ryan d 
Rating:
4.0

Re: the after hours drop off procedure on the app took so long to load it timed out. After waiting 15 minutes and trying multiple times to check out I called for help. Had to wait a half hour for a call back. The whole drop off procedure was a hassle and I never could complete it.

James J 
Rating:
5.0

Nothing

Scott W 
Rating:
5.0

EVERYTHIG WENT SMOOTHLY TO RETURN THE TRUCK. THANK YOU

Mary M 
Rating:
1.0

I was double charged and no one told me if it would come back into my account.

Sonia C 
Rating:
5.0

Customer did not leave a comment.

larry w 
Rating:
5.0

Customer did not leave a comment.

Ted J 
Rating:
4.0

Customer did not leave a comment.

Kemmy B 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Bollman motors was amazing!!!!

Antonio L 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top