Customer Reviews for Bonisoir

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bonisoir

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Marie-France R.
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No Because we call two times 849007AFM@uhaul.com And I never receive the answer why we charge $25 for cleaning the truck location it's was very clean and it's dont mark on the contract I want the refund $25 plus tax Thank you Marie-France Rondeau 514-462-7009

Lorraine R.
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Avoir un site en français svp Avoir un véhicule propre, surtout la partie habitacle chauffeur et passager, ce qui n'était vraiment le cas. Surtout en temps de pandémie, le véhicule n'était vraiment pas propre, grande déception. J'ai utilisée beaucoup de Purell !

Sophie L.
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J'ai eu des frais surprises sur ma facture pour une protection CDW que j'avais refusé comme j'étais assurée avec mes assurances personnelles. J'ai essayé d'appeler à la centrale qui n'a fait que lancer l'appel sans jamais que j'aie de réponses. Je paie donc des frais non désiré et le services après vente est horrible. Je ne referai plus jamais affaire avec vous et aucune référence de ma part.

Andreann A.
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Customer did not leave a comment.

KARASAD M.
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When I clicked the submit button the amount of the order was 26$, but later I receive a bill of 55$. They add fees I never approved, il's pretty abusing of my credit card.

Alix D.
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I was overcharged CDW which I never agreed to. Was expecting a callback from a representative to clear this issue but still waiting...

diaa A.
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Just to be sure About the price we agree a number but unfortunately the total is a big difference

JUAN ISAI J.
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The mileage was not the good one. At the end you charged me for 170 km when in reality it is 31 km. Also I asked to remove the insurance fees but still it was charged. Plus, people at this location don't seem to know how the system works. I know they are not Uhaul representatives but if they offer the service, they should be well trained. I called and asked for help and no one was able to help me. I should receive a call today but if I do not receive it, it will be another insatisfaction (more than 48h since it happened).

ADISA D.
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O order camion 10 piend i got fourgonette

Ronald B.
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La personne qui est au comptoir ne parle pas français. Votre site de commentaires n'a pas le choix de la langue en français. La camionnette n'était pas propre et n'avais sûrement pas été désinfectée pour le Covid. Très déçu de cet emplacement !

Jessica T.
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We did the reservation on Friday night to pick it up Saturday at 9 am. We were there and ready before the shop was open to make sure it would be fast. In fact, it took 25 minutes just to "make sure the reservation was under my name", but I showed the lady the contract and my IDs which is enough usually. We were asking why we were waiting, but she couldn't answer. She said "if you dont want to rent, leave I don't care". We were already angry, but then, on the last day we went at another U-haul shop to ask if we could leave the trailer there, they said " you just have to drop it during the night at the location you rented it and they won't charge you for an extra night". That's what we did, but we got charge for a third day, even if we only used the trailer 2 days. Worst experience for renting a trailer, extremely disappointed. We probably wont rent again with uhaul. They said it would cost 50$ for the weekend, but we paid 115$. We're really angry.

Kevin I.
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Vous m'avez charger le double,j'attend toujours votre appelle pour mon remboursement

Ana Isabel C.
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Customer did not leave a comment.

Yves G.
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Customer did not leave a comment.

Philippe K.
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the guy don't speak French or English - only Chinese. The truck was durty. He made me pay 69.51 $ and you charge my credit card with a 108 $. I have bring back the truck 3 hours later but you charged me an other extra day. Rent on July 13 from 5 p.m. to 8 p.m. but being charge from July 13 5 p.m. to July 14 9:22 a.m. This is clearly a scam! Shame on you!

Akira K.
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Customer did not leave a comment.

Maxence N.
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There was an error in the rental contract I received. The store clerk could not help me adress it. I had to call U-Haul about it, but it was already too late to correct it. The clerk gave me the keys to the wrong van. This caused overcharges from wrong mileage and gas tank reportings. I had to contact U-Haul again to correct this. I would recommend going to another Pick Up location.

Steve H.
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The person responsible for giving the keys to the truck seemed a bit lost and confused, she had trouble talking to the regional manager who only spoke french.

Orlando V.
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Very courteous

cong nguyen T.
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always keep great service

Gabriel Y.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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