I booked the reservation for 8 am. since that store only opens at 9h30 so, when I reserved online, I asked for mobile pick up. upon my arrival I called uhaul for I didn't know how to access to the cube van. uhaul mentioned I was signed up for pick up in store. but the store only opens at 9h30...!! I had people that woke up early to be a my condo to help me move out and I had to have them wait 1.5 hours...!! Also, I asked for extras: utility dolly, dozen furniture blankets and a furniture dolly... none of what I asked for was in the truck...! All in all, very disappointed with my experience. I will not recommend
Anny O
Bonisoir
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Laval, QC H7P4J9
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- 3.0 Average Customer Rating
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Disorganized, bad experience. Representative did not speak English, nor French. Convenience store was cluttered and dirty. Even after signing in online, representative did not want to give me the keys to the truck because he had to “check with his boss”. I ended up getting the keys 50 minutes after my reservation time. U-Haul support was little help as well, kept transferring me to different departments on the phone and the line kept dropping, several times. The truck was shaky, noisy, keeps veering (bad alignment), brakes were noisy, and the transmission kept slipping. I returned the truck after only one hour, didn’t feel safe driving it.
Bobby IDont add stupid fees for “gas”
Aguirre gNous avions réservé un diable, il n’y était pas. Nous devions prendre procession du camion à 9:00, le magasin ouvrait à 9:30 et nous en avons pas été informé. Le gaz était supposé être au 3/4, il était vide. Grande déception du début à la fin
Karell LBonjour Quand j’ai reçu la clé, j’ai eu un message sur le tableau de bord qui disait qu’un pneu avant droit était dégonflé et qu’il fallait le gonfler. J’ai perdu près de 45 minutes pour trouver un garage prêt à gonfler mon pneu et ça m’a coûté 10$ ainsi que plusieurs Km. J’aimerais être dédommagé pour le trouble, le temps, les km et l’essence que j’ai utilisé AVANT mon déménagement. Merci
Sylvain L