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Zachary C
Customer Reviews for Boo Boo Discount
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendley and helpful after U Haul Labor screwed me over. Best place in Flagler County to get a truck
DENNIS MIt cost more than what it said online.
PATRICK TThe vendor was friendly, efficient and accurate with cost estimate. Very good
DENNIS LI requested an appliance dolly I was told it was fine when I got there the woman told me she didn't have one but I managed to get my task done without it all in all it was a very nice experience
PAUL FThe company i received the trailer from is nice and heartwarming. I highly recommend them to rent from and they are very understanding of needs. I really appreciate their time and business.
O'SHEA UDid not drop off at this location, but they did mess up all the paperwork that lead to phon calls from uhaul This rating is for Boo Boo discount NOT where I actually dropped off the trailer, which was absolutely perfect
BRAULIO PThey were helpful and friendly. The rental worked out great. Thanks
KENNETH CEverything was great:)
FRANCISCO AI was with my teenage daughter for dropoff if the trailer. I was greeted by a strange man telling me to pull the trailer around the side of the lot about a football field away from the storefront. My daughter and I had to YouTube how to unhitch the trailer and move it to place by ourselves. He never offered any help to unhitch the trailer. After about 10 minutes of YouTube and trial and error, we were successful! I will never return a trailer to this location again and would never recommend anyone as a safety concern.
Jonathan HBottle of urine in the van and ashes all over the cab. Disgusting
WILLIAM RThis location is extremely accommodating. Very friendly and fast service. Other locations would close early and not ever have what I needed, Boo Boo Discount will be my first call for Uhaul needs going forward.
ROGER GI took the trailer back there last evening and have never experienced this with U-Haul before. They pointed to a dark field down a hill, off the pavement, in the dirt, where I had to drop it and it was dark. They provided NO assistance. I had a very difficult time getting the trailer off my car due to its weight. If I had been alone, I could not have gotten it off by myself. Luckily had a female friend with me who helped but we still struggled . Would never use this site again. And would never recommend it. To pay extra for a one-way drop was definitely not worth it. I wish I had driven back to Daytona.
Anna Gpick up location said they are paperless so they could not provide a copy of the rental agreement other than email . This enabled them to overcharge me on mileage since the mileage out was not accurate but couldn't be checked without a copy of the rental agreement . They also insisted that Safe Move coverage was mandatory after I was told by two different U Haul representatives when I booked on the telephone that my own Auto Insurance was adequate . I get the impression this was a bit of a bait and switch deal to get more money from the rental . Very Disappointed with the experience here after renting vans from U Haul numerous times in the past and never was the Safe Move insurance Mandatory.
GERALD Mmade it very difficult by demanding specific parking of car hauler before accepting truck. no one there that can park the trailer so the customer is made unusual demands. however, they did accept the return where as Ron's Rides location refused it. nothing like having to run around to several locations with a return
Darrell AThe lady I dealt with, Tammy, was aware of the very bad and stressful situation I was in from my initial phone call and 2 visits to their location. When I arrived the truck was up front, spotless and ready to go! This was a spur of the moment thing for me that had to get done NOW and she was above and beyond helpful and made my bad day a LOT better. I HIGHLY recommend visiting Boo Boo Discount in Bunnell, Florida for any and ALL your Uhaul needs and ask for Tammy, you won't be disappointed! Her customer service and knowledge of the process is outstanding.
ADRIAN CAll Aces !!
Cory Rneat store!
GEORGE DThe best place to rent a u haul in the whole state of Florida the best
WAYNE BLarger singage as to which office suite they are in.
JAMES BExcellent service! We love Boo Boo’s for our rental needs.
ELIZABETH JEverything is just as it should be. I love the friendly staff, the puppy and the parrot! Good work ladies!
WILLIAM MThe vehicle did not feel safe. Anytime I hit the break, it would pull hard to the left. I ended up taking the truck back after making one of my three pick ups. My nerves were shot and hubby advised me to take it back as he is a licensed mechanic. Very disappointing that these trucks are not well maintained.
ASHLEIGH PCheck function of equiptment for operational integrity before renter leaves premises.
THOMAS PAmazing customer service when there was an issue at check in. Microsoft services went down but we made it work!
jillian cwell its not boo boo they were great, But the uhaul website is so messed up spins forever and does nothing. Fix the uhaul website.
RICKY BExcellent service on both ends
GABRIEL LThe online check in process took a very long time. It would take minutes between each section, I guess as it was uploading and saving. The camera to take a picture of your drivers licens with did not allow a zoom and when I moved the camera closer it got too blurry. After it was completed I still had to go in the store and at first was directed I still had to wait in line behind others that had not checked in online. When the cashier saw my frustration she then said ok she would give me the key. Then we had to upload pictures, which again took a very long time. The total time wasted on check in was 40 minutes. The truck on the inside looked like it had not been cleaned in a long time. The floor had tons of sand and dirt and some trash items. The doors had built up grime on the. In all the truck got the job done but the check in was a waste of time and the truck was not clean.
Shane MReserved a 10’ truck more than a month ago. Never received a call the day before pick up. I called the pick up location and they said they did not have a truck. I was told to go to another location which was out of the way. I reserved a mattress bag and furniture dolly but was told they don’t have any.
GARY SGreat folks! Going to rent another trailer from them soon!
JERRY BPerfect location for me. Friendly service!! Hey hey Boo Boo!’
Robert FEasy in and out, equipment was fantastic
RICHARD JWide selection of vehicles and trailers. The store is a junk store but the staff were very nice. Will definitely rent from them again.
William MNone
NALDIS LGreat service.
MICHAEL CVery friendly and makes the transaction easy!
Gerard TNothing all is good
GLEN PJust odd. Strange set up. Didn’t know where to go into the business. The lady was friendly. Usually they help unhooking. They just pointed down the way and said park it down there and return the pig tail. Just strange
ADAM MStrange location in a word thrift / junk store. Rough area too.
CHARLES LAmazing people
Serdal VNo help hooking up trailer. Act like customers are a bother. Will find a different location next time.
PAUL BI use this business for personal and business rentals. The units are always well maintained and clean. I have never had any issue here and plan to use this facility as long as they rent units. I am very satisfied with my experience and would recommend to anyone in need of moving trucks and/or trailers.
brian bEverything went perfect
ANGELA CNice van. Spacious. EZ to drive. Wish it had a ramp. Not used to design of side view mirrors. Plenty of tie downs.
MICHAEL Bnothing all was excellent
RICHARD RVery helpful at this location
RICHARD SThis is the 2nd time that I’ve used this location. Both times I had a good experience and the operation was efficient.
JOEL AThis place was fine, and the lady that helped was friendly
Frank RCan't think of anything.
ANDREW GVery helpful & id use them again when i need another uhaul
THOMAS Pgive me my money
AJAY ZWhen I first visited this location I wanted to talk to a person and see the space for rent. Nobody home, I had to sign up sight unseen. Second, the few time I used the contact number there was never anybody to pick up the phone... only leave a message. I don't like these things. So for customer service, there really is not any.... :( Not everyone wants to download another stupid app and deal with technology. This is coming from someone who was in the computer industry helping to create this modern age.
ZANDE S