Customer Reviews for Boo Boo Discount

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Boo Boo Discount

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Pam W. on

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Customer did not leave a comment.

Peggie-Sue M. on

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Drop off location was ok they helped us out as much as possible and tried to change a bad experience into a little better one. I will use the drop off location again but not the pick up location never again will I use it.

stefan K. on

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stefan K. on

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Michael S. on

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Had to wait over 30 minutes to turn in truck.

Andrew R. on

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The gentlemen we dropped off to made quite a few errors and it took almost an hour for us to drop us our truck. Additionally on our receipt it says we rented out a certain number of pads, all pads were returned, and then in another spot on the receipt it says the pads were all missing, which didn’t make any sense. A few of our pads were wet when returned due to heavy rain on our moving day and he called someone to say he believed they should be written as damaged, and after the lady said it was heavily raining that day and the pads would dry, he proceeded to say that he put it in as undamaged but “I can’t guarantee that you won’t be charged” even though our receipt from pick up says we shouldn’t owe them anything. I feel like it was just a very unprofessional drop off location. Overall the truck was excellent, I just won’t use this drop off location again

Michael N. on

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Maintenance on equipment to make sure everything works should be done after every rental. Chain was broke, running lights didn't work and had to buy lights to put on car to travel and left late for trip. Had did the final check in email to make the pickup faster, spent two hours at location to pickup tow dolly. I will never rent from U-Haul again, I shouldn't even had to pay for this because of how bad of an experience this was.

Ronnie N. on

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william J. on

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Danielle O. on

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It took 45 minutes for me to check out a truck because the guy was inexperienced, his computer equipment was super slow and he had a little girl interrupting him when he was trying to enter information. I lost 45 minutes of daylight for moving and one of my movers. I have checked out trucks from other locations where I’ve pre-registered and it took 5 minutes to give my DL and get on my way. Checking back in was the same deal. Super slow, had to call someone else because he was entering information wrong. Last place I was just able to drop the truck and leave the keys.

JODI S. on

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The process was a bit slow. The computer did not work to check me in. I used the fast check in online so it should have been smooth and easy. The attendant on duty was very nice. Overall, good experience.

WILLIAM H. on

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Excellent service very pleasant