Customer did not leave a comment.
WILLIAM B
Customer Reviews for Booth Street Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy drop off, customer service excellent
KELLY NHad to wait and honk, plus leave messages to the company's voice mail just to be able to turn in the trailer. The person was not very welcoming or polite
Tracy DThey are closed on sundays and even the person on your help line didnt know that. My receipt showed this location for drop off but the text message from you showed a different location. Very confusing
JAMES DQuick and professional
LINDA RNot sure what to say, they had the trailer I needed available when I needed it, made it easy to pick up and helped me load it on. In so far is renting trailers go this was about as good as it gets I guess.
THOMAS RNot tell an injured person to come back when there closed and drop off your trailer when the trailer is jammed and locked onto my hitch I’ve been trailering for a long time they didn’t even give me a block to drop the trailer onto. I had to call for help to unhitch the trailer from a mechanic as it was jammed onto my truck. We eventually got it off but even the mechanic said it was jammed so that was nice. I guess if you want a cheap trailer you have to be at the mercy of your uncaring workers they were very nice as they set me up to fail for pick up.
JOHNATHON OThey closed early for lunch and Rental Agent was extremely rude.
GARY PI was charged for an extra day even though I returned the vehicle on time. I was also charged a cleaning fee even though I returned the truck in the same condition that I rented it. It was raining the day I was unloading and returned the truck, so there might have been a little bit of moisture in the storage box portion, but the truck was very clean and swept out.
TYLER CExcellent experience. Quick checkout. Knowledgeable and friendly staff.
DEBRA MNo improvement needed
SANDRA MI am posting this here because when I attempt to post this in the "Concerns" it will not allow me to submit unless I upload a file! I don't have a file to upload! So here it is - Howdy! This van is the most sketchy vehicle I have ever driven on public roads! The drive between Grants Pass, OR and Spokane, WA was raining or rain-wet roads the entire way. This van is absolutely terrifying to drive in the rain! The biggest problem is there appears to be no brake controller installed or activated! My trailer brakes never applied. The next biggest problem is a close second place, with the van under load a moderate application of the brakes caused both front tires to slide and then the anti-lock function took over. The result of this is the rear axle was performing the vast majority of the braking. I think every time I parked and got out I was smelling the rear brakes cooking. The windshield wipers decomposed and left rubber streaks on the glass! So to review, I phone U-Haul and explain I have my own vehicle hauler with electric brakes and need a tow vehicle large enough for the job. After a few questions we conclude this van with a 10,000 lb tow rating will be sufficient. I have a 1,600 lb trailer, a 7,000 lb truck with 800 lbs of cargo for a total of 9,400 lbs towed weight - 600 lbs below the maximum tow rating. Inside the van we load the remaining cargo from the truck, about 1,500 lbs which we placed at the front of the box. It was after we are fully loaded and on our way that I figure out the trailer brakes are not working - they worked fine a couple hours before hitching up to the U-Haul van and they are working now - so the reason they did not work with the U-Haul van must be in the van. With the van loaded the front axle brakes lock up so easy they are practically unusable leaving the van rear axle to do all the braking for both the loaded van and loaded trailer! And I can't see because the wipers melted into the windshield during a rain storm in 40F temperatures! I am 58 years old, hold a CDL with several endorsements, and have limped home a few damaged trucks in my time. But driving this U-Haul van is by far the most sketchy drive I have ever done!
CRAIG JThey gave us a U-Haul that broke down halfway through our move. The fan belt shredded and the pulley broke into 4 pieces. None of which was our fault. And we got the 15’ truck because of the ramp but the ramp didn’t even work.
Christian SSuper friendly and extremely helpful.
BLAKE BThe location for the equipment pick-up was changed twice before we actually picked it up. The first time via text. The last via phone call. I appreciated the human touch of the phone call. The agent who called was helpful and easy to deal with. The pick-up location was great - easy to get to and helpful staff. My only chanllenge with U-Haul had nothing to do with the pick-up or drop-off locations. It was trying to use their app for anything. I received a text message to confirm vehicle condition after pickup via the U-Haul app. It took three tries to get the confirmation to submit. (This was after multiple tries to even get the app to load on my phone.) If the app is used to conduct business, it should function properly.
TERRI SAmazing service. Fast and friendly.
JACOB HThey were absolutely great. No wonder they are a highly rated dealership.
CONNEE MWell equipped and efficient service
Michael WDrop off was easy. It was Sunday.
Barbara VVery friendly helpful staff
Valerie CThe people that own and run this business are top notch! I have used them several times over the years and I am always very please!
Mark aSuper nice and helpful
Daniel VTruck and windshield were very bug dirty.. Was never cleaned between customers. Inside still had some trash inside. Also order was placed with request for blankets and dolly and it was not on order. Tried to pay cash for these and was told there would be a $60 fee if I paid cash. Unbelievable!
Christine FBetter communication and information (mostly the fault of the person I booked with on the phone. I planned to return my U-haul on a Tuesday and was told it was included but I wasn’t told I had to return it by the same time I picked up. I was charged for an extra day. It would have been nice yo have started with a full tank of gas.
Ann Hcould not find anyone to help with return had to leave on the street. Very disappointed with this hard to find and enter location. Find a new dealer.
susan sQuick, professional and helpful guys!
Angela MNothing to improve upon. The lady at the front desk who checked us in and the man who helped us attach our trailer were extremely friendly and helpful.
Charles PThe lady who I delt with,was very kind in that she took my business before she normally would have, I showed up early,
ROBERT JI tried to return a tailor 24 hours early, but the people left work early !!! I was there by 2:15 pm , their hours to close at 2:30 pm !!!!!!!!!!!!
RAY DI called asked if I could drop the truck there instead of medford very professional helpful and made you feel like a valued customer.
Garrett DNo hassle transaction - The truck was clean and ready to go when we came to pick it up. The Office staff was really nice - all in all a really positive experience.
Kellie BNothing, it was an easy check out.
Jacqueline DBest U-haul location!
Marcia JJust keep being the really nice business people you are. Thanks for the respect you extend to your customers!
Jeanne SVery friendly clean and helpful
Michael FI've rented a variety of trailers and trucks from Booth St. Storage over the years and have always been pleased with the equipment and people working there.
Shevlin RAllow you to drop your vehicle at any U-haul.
Meghan WI like how everyone there makes me feel valued.
JUDY Bgreat and easy experience. order we have to take photos is lengthly but overall great experience.
Elizabeth MBooth Street is the best place for all Uhaul/storage facility needs!
Merri WFirst time I've not had a 100% great experience with U-Haul rental from Booth Street Storage. The truck was old and well used, and had design issues that were not their fault (i.e., gas pedal too far left and too close to the brake pedal). It started and ran good. The ramp could probably use a lubricating as it was "sticky" the 4 - 6 inches from latching going both in and out. The appliance dolly was in very sad shape. The left wheel, and maybe the right, had a worn bearing. Hard to push with just a light load and wickedly squeaky. I didn't have to move the refrigerator I anticipated, and that was wonderful because I'm not sure I could have handled it on that dolly. A small floor safe with a large toolbox on top pretty much maxed it out. The people at Booth Street Storage are always wonderful to work with. I've been there several times for a variety of trailers, which have also always been great, so I consider this experience with the appliance dolly an anomaly. Oh, one other thing. Consider wireless backup cameras as rental options. Magnetic attachment points would make them easy on/off items. I would have gladly paid an extra $5 or $10 per day for one. Thankfully, I had a watcher (the guy I was moving), but that's not always the case.
Shevlin RWe would like to commend Marci for getting our truck to us when we arrived to pick it up. The computer system was down at the time (U-Haul nationwide) when we were in Marci’s office & she manually made things happen.
Karen PDon't have your web site say one thing and the place of business does the complete opposite. Then you charge bogus charges and don't respond back to emails that are sent to you. Poor way to be running a business.
Ruthie HI have been using this location for a very long time. The trucks are always clean and staff is always great.
Dave CNothing I can think of.
Bob BSuper friendly staff and had our order completed as we walked in the door! Thank you!
Stephanie HVery efficient facility.
Roger DI can't think of anything. I've rented several trailers from Booth Street Storage and they are always wonderful to work with.
Shevlin RNo improvements needed. I love this place! These folks are on top of it...always! No issues ever; easy and quick to get a truck/trailer. No hassle and no nonsense - every time! Thank you so much! You are all a pleasure to do business with! I highly recommend your facility!!
Kimberly WEveryone was so nice! Quickest service I have ever had with Uhaul.
Shelly BGreat customer service. New equipment.
karen k