Customer Reviews for Booth Street Storage
(U-Haul Neighborhood Dealer)

716 reviews

214 NW Booth St   Grants Pass, OR 97526

(541) 787-4008

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 2:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(541) 787-4008

214 NW Booth St
Grants Pass, OR 97526

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 2:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

VERY helpful staff

David G. 
Rating:
5.0

Friendly, great customer service, easy.

Rebecca N. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Customer did not leave a comment.

Beverly S. 
Rating:
3.0

Be more forth coming with policys.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

sandra T. 
Rating:
5.0

Nothing. Clean facility, prompt friendly service.

Mahlon B. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH ALBERT S. 
Rating:
5.0

The people at Booth Street Storage are always very helpful and friendly. They are a pleasure to do business with. I highly recommend them.

Shevlin R. 
Rating:
5.0

Im not very good at computor stuff so i was very happy the people inside helped me do the transaction. At return i just dropped the truck off and did not do everything i was suppose too. So i was gkad they took care of it the next day

Julie B. 
Rating:
5.0

do to availability, I was referred by Paradise to Brooks. Both locations provided excellent service.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

We were driving back to our home and our two dogs were in the back seat of our truck. one of our dogs had stepped on the electric window down button causing the glass to go all the way down. I thought I had the child lock on and we were in traffic I had to swerve to miss a woman who pulled out in front of us and my dog fell out of the window and was run over by the trailer. she later died of her injuries and we had to lay her to rest in our back yard. Needless to say we were in no shape to load a trailer. I called the U Haul office fighting back tears and let th lady in the office at Booth Street Storage what happened Please let me keep this trailer for an extra day. She was so very nice and it was nice to deal with someone with compassion Thank you so very much for your help and understanding sometimes things can happen very quickly and there not a lot you can do I recommend U Haul very highly as we have always dealt with very professional people at U Haul As always we remain loyal customers Glenn and Joan Liptak❤️😢👍

Glenn L. 
Rating:
4.0

Paperwork should be ready to sign as I paid on line rather than wait 10 minutes all else good.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Best U-Haul location around!

Jordan W. 
Rating:
4.0

Good experience. Lord Bless!!!

JAMES R. 
Rating:
4.0

Get ramps for all the trucks. Maybe explain certain tricks don't contain ramps so one doesn't assume.

Megan F. 
Rating:
1.0

The lady in the office was extremely rude and very unprofessional she treated me like I was someone from a third world country like I had the plague or something she was very very unprofessional through my license at me treated me badly because I did not have a mask

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
4.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

KARLA G. 
Rating:
5.0

The staff at Booth Street Storage are always eager to help and offer an array of items on hand to assist in moving . Can't say enough about the outstanding service at this rental facility. Great Staff. Thank you U-Haul

JOSE C. 
Rating:
1.0

The lady at the desk was very rude, I didn't appreciate being yelled at as soon as I walked through the door, apparently there was a mask requirement, I have a respiratory disorder that makes it very hard to breath and a mask makes this even worse, but instead of asking me why I wasn't wearing one she just demanded I wear one or leave, I wouldn't recommend anyone go to this place.

Vernon L. 
Rating:
5.0

Very accommodating and worked with me on pick up and delivery times. Quite helpful.

WILLIAM SHULER J. 
Rating:
5.0

It was great! Many thanks!

Ernest M. 
Rating:
5.0

Great location

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Ron G. 
Rating:
5.0

Customer did not leave a comment.

BOBBY R. 
Rating:
5.0

Great Friendly staff highly recommend

MISAEL E. 
Rating:
4.0

Received an appliance dolly that was un-usable due to missing retaining pin. Informed the location and was still charged for it anyway.

Lucas T. 
Rating:
5.0

Customer did not leave a comment.

Karla G. 
Rating:
5.0

Customer did not leave a comment.

REGINALD B. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

I use U-Haul quite a bit. What I am about to say isn't a negative against the company. I had rented a small trailer on a Friday and told the sales representative that I needed to return it on Monday. At about 5pm I got a call on Sunday saying that I had missed my drop off time. I explained that I had stated I needed the rental to go to Monday. Unfortunately, it cost me an extra $29 for the extra day. The gal that called me was nice and very polite. Things happen and if this is the only hiccup I've ran across in years of using their services, I'm ok with that. I only wrote this out to show that even during a small miscommunication, every employee I ran across was helpful and kind. I'll continue to use them for years to come.

GRANT B. 
Rating:
5.0

When I dropped off my trailer at the location on Sunday which was close I called customer care. The person on the phone obviously didn't know that it was closed. Because it was a day late, I was told that was the reason why I couldn't complete the online form. That operator switched transferred over to somebody else and I was on hold for 1and half hours before I gave up. Absolutely horrible online experience.

ROBIN W. 
Rating:
5.0

Very professional and pleasant to work with!

DARYL EUGENE D. 
Rating:
5.0

This locations is one of the best places I have rented equipment from. They are extremely organized, clean, and reception area. This would be a great model for the uhaul company'.

John T. 
Rating:
5.0

I had a very stress free experience during my sons move thanks to the u-haul specialist at booth st storage. I would like to pay special thanks to Marcy she was amazing to work with. She made it very easy and pleasant to rent the vehicle numerous times due to late deliveries. I would use them for all of my moving and storage needs. Six star service😃😃

Mary A. 
Rating:
5.0

Customer did not leave a comment.

Shevlin R. 
Rating:
5.0

Outstanding, fast and friendly service!!!

GABRIEL ESTRADA L. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY N. 
Rating:
2.0

Not have trucks that leak rain all over your belongings

Neal M. 
Rating:
4.0

Customer did not leave a comment.

MELISSA W. 
Rating:
2.0

Very little parking, confusing where to leave the truck. Also, the website used to initiate a “self return” for a truck is BROKEN on Safari. When it asks to confirm location, no matter what you do it will not verify the location, and therefore you are LOCKED out of the rest of the workflow. Very bad bug to have, I recommend fixing it ASAP.

Thaddeus S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE N. 
Rating:
4.0

Customer did not leave a comment.

DANIKA B. 
Rating:
5.0

Very friendly staff.

TOMMY WAYNARD C. 
Rating:
5.0

Customer did not leave a comment.

cannon G. 
Rating:
5.0

I rent always from booth street u haul I like there way they are real I am nqncy sue white also the head of the real fbi 27yr um renting another little uhaul truck Monday the 18 th or Wednesday I need it Monday actually thanks in respect to you thanks nancy sue white phone # is 5412956039 & Gmail is coopernqncy888@gmail.com

NANCY W. 
Rating:
4.0

Customer did not leave a comment.

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE JEAN H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

We also rent a unit here. They are clean well maintained and secure. Super friendly staff. Highly recommend!

Geoff S. 
Rating:
5.0

Customer did not leave a comment.

Cal K. 
Rating:
5.0

Customer did not leave a comment.

Cal K. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

The running lights on the trailer failed at night on the way back, the truck was too small compared to was was described.

Christy C. 
Rating:
5.0

Customer did not leave a comment.

Keegan S. 
Rating:
5.0

Customer did not leave a comment.

Roy L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Alfredo F. 
Rating:
5.0

They were amazing at pickup and drop off.

Laurie P. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE G. 
Rating:
4.0

Have Trucks Available @ multiple locations Have better mileage rates

Patrick Scott R. 
Rating:
5.0

Well done Will use again

DANNY R. 
Rating:
5.0

Customer did not leave a comment.

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

CLARK R. 
Rating:
3.0

Marci's customer service was extremely lacking upon return. The gentlemen working there otherwise were very courteous and helpful however during our first encounter.

NICKOLAS M. 
Rating:
4.0

Customer did not leave a comment.

Kevin Y. 
Rating:
5.0

keep doing what you are doing thank you very much.

SHAWN THOMAS D. 
Rating:
5.0

Excellent experience on all levels. Exceedingly professional.

WILLIAM I. 
Rating:
5.0

Thank you for your quick and friendly service!

Carl A. 
Rating:
5.0

Great people, very helpful

RUSSELL R. 
Rating:
5.0

Fast and helpful

LISA C. 
Rating:
5.0

Customer did not leave a comment.

Mary E. 
Rating:
5.0

This was a very easy transaction. Thank you!

DAVID MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Location was nice and had it ready for me 🤙

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

RALPH A. 
Rating:
2.0

This drop off location was closed on July 5th, the day we were to drop it off. UHaul provided no rear door lock so we had to leave the expensive refrig dolly inside an unlocked truck. Not good.

richard N. 
Rating:
5.0

Though apparently not the fault of the Booth Street location, it was advertised online that there was a 24/7 pickup option. I didn't learn that until after I made the reservation and coordinated the dropping-off of my SUV for service a couple miles away. Because of the lack of the 24/7 p/u option, I had to wait outside in the sun for about 45 minutes until the location opened. It would seem prudent that a discount should have been applied for the inconvenience and misinformation. Otherwise, the process went well.

SHAUD A. 
Rating:
5.0

Excellent customer service and concern for my request and went above the typical to assist me.

JOHN ANTHONY C. 
Rating:
5.0

A lift gate on the truck would have been ideal. My movers moaned a little but overall I moved a studio apartment in a 10' truck and it was perfect. Price was reasonable.

JOE M. 
Rating:
5.0

Customer did not leave a comment.

RYAN G. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

all was good and good experience

Paul S. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
2.0

I returned truck with 1/4 tank of gas as I was instructed, they charged me for gas and told me the tank was 1/8 full when I returned the truck. This is not correct, I expect to be refunded the extra amount I was charged for gas.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

RODGER G. 
Rating:
5.0

The man that set up the rental was amazing!

ROBYNE H. 
Rating:
1.0

Marci Jansen, office manager of this location was so rude and very "snappy"! I understand, during COVID, some business are still mask wearing. My husband and I walked in without ours, as we do, and she raised her voice and said " you have to have a mask to be in here, you can't be in here without a mask" almost in a panic,, it sounded.. I wanted to ask her a quick question first, she agin raised her voice and repeated herself, in the same tone. I have never been treated so rudely! I did go get my mask, only because I needed the UHaul. If this was not a necessity, I would have canceled UHaul and went elsewhere. I WILL NEVER recommend this location, and may not use UHaul again, due to this person treating me that way. She could have been a much more pleasant way for her to approach the "mask" issue without being yelled at to get out. She also snapped at someone else who came in the door behind me, that "only 1 person could be in the office at a time and to get outside". Her tone and demeanor were the issue, not her words, necessarily. As I received my paperwork and key, and headed for the door, I hear a male from another office sarcastically say "have a nice day". I advised him to have a nice day. Again, if this is how UHaul has their representatives act and speak, I will go elsewhere for my needs.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

ken C. 
Rating:
4.0

Customer did not leave a comment.

ZACHARYPAUL W. 
Rating:
2.0

The lady at the front desk rubs hot and cold for customer service, one minute she's friendly and helpful and the next she's borderline bitchy. I will try another location next time.

KEEYA R. 
Rating:
5.0

Easy and organized and kind

oceanna C. 
Rating:
5.0

Great customer service

AARON P. 
Rating:
1.0

The woman at the front desk was extremely unfriendly. She appeared to be very angry to be at work. I caught her glancing at an older woman, rolling her eyes and then shaking her head. I felt unwelcome in her establishment. Won't be renting from this location again.

Lauren W. 
No reviews have been submitted for this location.

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