Customer Reviews for Booth Street Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Booth Street Storage

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CRAIG W. on

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Answer phone on a local basis. I called to talk to the rep at the Booth St. Storage; I could only talk to a U-Haul rep. at the reservation desk. not good! My questions could not be answered. I was told the wrong fuel mileage by a lot!

jesse B. on

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I use Booth St frequently, and they are always friendly and professional. I bc refer all my clients to them.

pam T. on

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It wasnt obvious where to park and where the entrance was.

Jeffry M. on

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Big gripe, most of it my fault as I should have measured the trailer prior to renting. The trailer is advertised as 5' x 9'. This is not accurate as the inside of the trailer is 4'9". This is significant due to the item I was trying to move, it was 4'11" x 8'. These 2 inches wasted the 460 mile round trip I took to pick up the item. I not blame U-Haul, but documentation on the trailer on the site that noted the internal measurements will aid in future misunderstandings.

Gloria D. on

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The lady was quick, efficient, and most pleasant to work with

Dennis H. on

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David P. on

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eliza B. on

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marci was great!!

John O. on

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Staff was extremely accommodating. Equipment was ready and in top working condition Class Operao

Ethan J. on

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WILLIS W. on

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David P. on

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Truck cargo, strong smell of marijuana

Rachael S. on

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I was told to have gas back at 3/4 tank because that’s where it was. When I went out and started the truck it registered an 1/8 lower than I was to return it. $20 difference!

Janine T. on

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They were awesome! Everyone is so nice and it's super easy pick up and drop off. Thanks for the great customer service and taking care of my local hauling needs!

hank S. on

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John P. on

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Sharon A. on

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Very good service. Thank you.

Steven S. on

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Susan H. on

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Gregory W. on

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I booked at one location and it let me complete the process even though that center didnt even rent those types of trucks that I rented. I got to my center and even though I did everything online and through my phone, I still had to give me CC info and my DL for a second time. Need to update systems locally, process was tedious when it didn't have to be.

Alexander R. on

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James D. on

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Clayton F. on

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Michael A. on

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Paul G. on

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Great clean facility, good people working hard.

Michael M. on

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That the equipment be inspected prior to release to insure it's clean.

Glenda P. on

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Facilities were closed and when they did show up gave me an attitude when disconnecting.

Ellen B. on

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Nothing. The lady was very efficient and friendly. I’ve rented 3 times in 3 months at different locations and this was the only place that gave me a clean truck. It was very much appreciated.

DIANE B. on

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Don C. on

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Fantastic help

Don C. on

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All good

Christina L. on

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Cathy A. on

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richard C. on

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When your work speaks for itself, don't interrupt.

Robert R. on

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Marcy is so nice and helpful.

TERRENCE H. on

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BRIAN L. on

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Nancy P. on

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Edwin H. on

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Paul P. on

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Have used this place a few times and they are always pleasant, professional and the place is clean and well kept.

Ellen B. on

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The only thing I would suggest is making sure trucks are clean, especially the cab and windows.

Gary E A. on

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I was in and out very fast, showed ID, signed 2, initialed 1, was taken to trailer, They did the hookup. I was GONE. Drop of 24/7. beat that.

Christine S. on

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Make sure equipment is at the place requested to pick up at, don’t make people go out of the way. I was in Rogue River, and picked up in grants pass, opposite way to where I was heading. Thanks

Ellen B. on

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I returned the equipment after hours so didn’t see any personnel. The parking area to leave the truck was nice and the place looked inviting.

Bill B. on

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Kerri B. on

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Russ R. on

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Russ R. on

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Trucks need cruise control

lorenzo C. on

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Marci & Ryan, the managers at this location are very professional and helpful. They are friendly & accommodating, providing a great rental experience. I

Scott B. on

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Jason B. on

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Very friendly people. The trailer was marked returned, and I received an email indicating such, within about a minute of pulling through the gate. Very friendly people! Extremely easy return.

james S. on

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Darrin M. on

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Overall, very helpful. Had to change my reservation with no issues.

Allan A. on

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Catherine H. on

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Ryan was great. Very helpful. Trailer was basically new. Pulled easy.

Jaimie K. on

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I rented a 17ft truck to move my belongings without worrying about them getting wet in the rain/snow. Too bad your truck leaks like a siv. I used one of your moving blankets to clean up the water the best I could. I get the bill after already complaining about the truck and you still charge me for using the damn blanket. I paid 107.00 for a defective truck!

David W. on

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william Q. on

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Gene I. on

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The dealer was very good. Problem is U Haul doesn't do much maintenance on their equipment ?? strap broken on tire tie down was unable to tie vehicle down properly on the car hauler, also rachets not oiled Dry, this is not the first time this has happened I asked dealer for a discount on my rental from u haul and they said there hands were tied ! All this falls on deaf ears. If u haul cares anything about this incident I will receive an email back ???????

jillana M. on

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Mad drop off easy and very friendly and efficient.

peggy G. on

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Paid for insurance but the insurance didn't cover the gate that was hit what's the point in paying for insurance if U-Haul company is not going to cover it cheap lot rent from them again

jesse B. on

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The team at Booth Street is the very BEST! They really made my life easier. They get the job done, and fast! Can't say enough good things about them. THANK YOU!

jesse B. on

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The staff at this location are wonderful. Marci is very professional and friendly, and everyone is extremely helpful. I use rental trucks often, and I won't go anywhere else.

Robert H. on

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Pros: Service was very fast and convenient. Truck and dolly was hooked up and ready when we arrived. Cons: - Person checking us in typed out email wrong - double checking customer info would be helpful here - Truck cab doors were not properly adjusted and were hard to shut - Truck had dog hair in cab between seats - could have been cleaner, especially for someone with animal allergies.

Joseph M. on

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Again, wonderful customer service. Friendly and helpful.

Robert C. on

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Jerry K. on

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The manager was not helpful. She failed to properly attach the vehicle transport and when trying to load the vehicle it came off the ball and injured my leg.

Kayla M. on

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Bruce W. on

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This was just a key drop on Sunday when their operation was closed. The location of drop box was visiable and easy to find.

Samantha G. on

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jesse B. on

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The lady in the office was extremely helpful, friendly, and professional. She made the experience delightful.

Lenore H. on

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Larry S. on

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Would be nice if we had been told when they were open or closed. Very hard location to find. The UHaul website I used on the phone was less than helpful in checking the truck back in. Lousy experience overall.

RICK V. on

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Timothy S. on

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Unfortunately we had to change drop no off locations as the local uhaul did not take trailers

David C. on

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Mark K. on

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better signage on cross/surrounding streets. Kind of hidden.

Debbi N. on

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Jerry M. on

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Check trailer for police ticket on out side. This one had notice from Cal state police.

yvette R. on

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Lynn M. on

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Truck needed to be serviced check engine light came on wiper blades needed to be changed. And overall simple service for the truck was needed

dave B. on

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Karen P. on

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Greg F. on

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Swaran N. on

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derek P. on

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Was told by 3 different people they closed at different times and miss the pick up. Once I got there it was smooth and the people were awesome. Was a “uhaul” 800 number that messed it up

Christopher M. on

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breanna J. on

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The person in the office told me that I could return the truck to ANY U-Haul in Eugene, without an appointment. This was not true. When I got to Eugene, I had to go to two different places to return it, and at both places it was a problem because I didn't have an appointment.

Eric L. on

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Chris O. on

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Patricia R. on

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Daniel E. on

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Duplicate Marcy!

Doug D. on

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Thanks for the help

KORI E. on

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Anne D. on

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Very easy transaction and exceedingly pleasant staff. I'll definitely be back to this location next time I need a uhaul. Thank you!

Ken A. on

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We used online drop off didn’t see anyone it was convenient & easy.

ray R. on

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Rich L. on

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PETE T. on

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Staff were extremely helpful during a difficult move! Everything was well organized and explained.

John M. on

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