Customer Reviews for Bost Parts and Service Inc
(U-Haul Neighborhood Dealer)

97 reviews

1134 N 11th St   Murphysboro, IL 62966

(618) 565-0381

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(618) 565-0381

1134 N 11th St
Murphysboro, IL 62966

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5 pm
  • Sat: 7:30 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Truck was ready, clean and in good shape when we needed it. Was in good condition, able to make our move with no problem.

DEBBIE W 
Rating:
5.0

Customer did not leave a comment.

Ashley E 
Rating:
5.0

Customer did not leave a comment.

Jeff M 
Rating:
5.0

See comment above re gas tank.

Julia C 
Rating:
5.0

They were super friendly and check in was quick.

Kristan K 
Rating:
5.0

Customer did not leave a comment.

Timothy K 
Rating:
5.0

Customer did not leave a comment.

judy b 
Rating:
5.0

Great experience, the owner personally helped me with the transaction!

Anthony F 
Rating:
5.0

Thank you for your services!

Cameron S 
Rating:
5.0

Customer did not leave a comment.

Kenneth B 
Rating:
5.0

Customer did not leave a comment.

james b 
Rating:
5.0

Nothing I could see. The customer service was excellent

SEAN K 
Rating:
5.0

Customer did not leave a comment.

BRIAN A 
Rating:
5.0

Fast service. Easy rental!! Plan to use this company again!

heather r 
Rating:
5.0

Customer did not leave a comment.

BRIAN A 
Rating:
5.0

Customer did not leave a comment.

Anthony B 
Rating:
5.0

Customer did not leave a comment.

Joshua W 
Rating:
3.0

Felt like my visit was an imposition on their day. Parking lot was all gravel which is very difficult on someone with walking disabilities. Don't like the overall U-Haul change where no paperwork is given. I had nothing given proving I had dropped off the truck - had to wait for them to process and send email.

Katherine S 
Rating:
5.0

Everything was super easy Danny takes great care of his customers

George M 
Rating:
5.0

Customer did not leave a comment.

Dane G 
Rating:
5.0

The staff at this location was helpful and understanding of my concerns for the unclean vehicle. I think they should be commended.

Dominic K 
Rating:
3.0

Get your act together! I feel a credit is due to my credit card from all the issues and turmoil I endured using your service.

Lisa G 
Rating:
5.0

Owner is always on the ball and always willing to help you My favorite u-haul place of all

George M 
Rating:
5.0

Customer did not leave a comment.

Joe B 
Rating:
5.0

Customer did not leave a comment.

Gaile M 
Rating:
4.0

Customer did not leave a comment.

Bryan F 
Rating:
5.0

Customer did not leave a comment.

SCOTT B 
Rating:
5.0

Customer did not leave a comment.

Keturah C 
Rating:
5.0

Customer did not leave a comment.

Daniel J 
Rating:
4.0

Customer did not leave a comment.

Rebecca S 
Rating:
3.0

The lady wasn’t Very friendly, all people need to realize that if it wasn’t for customers they wouldn’t even have a job,

Charlene S 
Rating:
1.0

Was supposed to pickup at 7:30 in the morning. We didn’t get the keys until 8:40. This put us behind schedule for the entire day. A terrible experience overall with pickup.

Jacob W 
Rating:
5.0

Customer did not leave a comment.

BRIAN A 
Rating:
5.0

Customer did not leave a comment.

Jason T 
Rating:
4.0

Our interaction at this location was very brief, we simply handed him the keys and we were on our way. I can't speak much on this location since it was just te drop off but I didn't have to spend all day waiting for him to figure out how to do his job like I did at the pick up location.

drake c 
Rating:
2.0

Asked for too much information. Got too personal.

Lisa C 
Rating:
5.0

the best experience ever

Daniel B 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

they were the best ever

Daniel B 
Rating:
4.0

Customer did not leave a comment.

Christopher D 
Rating:
5.0

Very professional

DANIEL B 
Rating:
5.0

We arrived a little over 3 hours late for our trailer pick up since we were driving from 7 hours away. Though the office closed at noon our representative came back in (3pm) to accommodate us and let us pick up the trailer. He truly went above and beyond the call of duty and was very cordial and personable. More than Excellent! Thank You!

Ricky P 
Rating:
5.0

Customer did not leave a comment.

james y 
Rating:
3.0

Customer did not leave a comment.

Rickey W 
Rating:
5.0

did online after hours drop off procedure. Was quick and easy.

Ricky R 
Rating:
4.0

Good service as a drop off place.

Donald H 
Rating:
5.0

Dan Bost was great!

erin m 
Rating:
5.0

Corporate people were the least accommodating of everyone I delt with I rented in Westminster , then was sent to Fort Collins to pick up, only to be told the day before that I had to go to Louisville Co. to pick up the Truck. after driving 13 hour to get there was less than helpful.

Kelly C 
Rating:
3.0

Customer did not leave a comment.

Mark K 
Rating:
1.0

We were charged $11.50 for TWO gallons of gas even though we stopped and put gas into the truck to the EXACT same levels as when we picked it up! When I called to ask about the charge, I was told the one person in charge was gone away from the office and would call me back. It’s now the end of day and we received NO return call. I will get my $11.50 BACK! After all the trucks I’ve rented over the years and U-Haul would charge us for gas that was IN the truck? Hellll NO!

Cheryl P 
Rating:
4.0

Customer did not leave a comment.

Pennie S 
Rating:
5.0

Lower the price on mileage pay.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Tim A 
Rating:
5.0

Customer did not leave a comment.

George M 
Rating:
5.0

Customer did not leave a comment.

Steven R 
Rating:
4.0

Was able to assist me in a very short notice two separate times.

Dawn L 
Rating:
5.0

ask me before adding collision fee. didnt read the detail and didnt notice charges till i returned trailer.

Matthew M 
Rating:
3.0

Was not told that i could only drive 96 miles. Was only told to bring it back to the other location and the time needed and to make sure that it had the same amount of gas. Very unhappy that i was not told about the mileage.

CAROLINA G 
Rating:
2.0

I rented an appliance dolly and the last one was given away an hour before I showed up. When I dropped off UHaul, the open sign was on shop door and the door was locked. The owner then opened the door and stated he is very busy, has three yards to mow and several other things to do, but stated “I’ll check you in”. I felt I was a inconveniencing him…not the best customer service. Also the total charges should be under $210.00 when I add everything up. My bill Is over $250. Other than that, the truck worked great and was clean on the inside. Please have someone contact me about the charges. Thank you!

Brett B 
Rating:
3.0

Customer did not leave a comment.

DARREN D 
Rating:
5.0

Customer did not leave a comment.

Crystal P 
Rating:
5.0

Customer did not leave a comment.

Imani K 
Rating:
5.0

Customer did not leave a comment.

Latoria S 
Rating:
1.0

First thing, nobody called me the day before my reservation to confirm the details of it, as it had said when I made the reservation. My reservation was at 10 and I had to wait on him to get there, as he apparently went to pick up some stuff before I got there. As I was trying to explain to him that I had did everything online, he kept cutting me off. I also had a dolly reserved which he did not have. He also tried to charge me again for my reservation, which I had also paid for already online. I returned the rental back the same night, only having it for 12 hours. I dropped the key in the lock box for after hours. When I got my receipt the next day, he had charged me for 2 rental periods! I called the Uhaul reps and explained to them what had happened, and that I had not turned the rental back late. They got it straightened out. I will never use that location again! That is not how you conduct business.

Jessalyn J 
Rating:
5.0

Customer did not leave a comment.

Perry B 
Rating:
2.0

Kind of a weird space but fine enough for picking up a UHaul.

Cymberley G 
Rating:
3.0

Bost personal NEEDS to be more friendlier and helpful

Kenneth H 
Rating:
3.0

They were closed so I could not give a fair review.

Janet Z 
Rating:
3.0

I rented the trailer from my home town store, but had to drive 30 minutes to pick it up. The tie down spots inside the trailer are terrible. Not a good design. Cost of a 1 way trip was more than bringing the trailer back. That makes no sense.

MARK R 
Rating:
5.0

Everything met or exceeded my expectations!

teresa w 
Rating:
5.0

My experience was wonderful. I have no suggestions.

Inis B 
Rating:
4.0

Give better discounts for military veterans

Curtis M 
Rating:
5.0

Customer did not leave a comment.

Raymond J 
Rating:
5.0

Customer did not leave a comment.

Brian A 
Rating:
5.0

Customer did not leave a comment.

Shawn R 
Rating:
2.0

Didn't seem the most professional uhaul location. Took longer than I expected, but nice service

Brandt E 
Rating:
5.0

Customer did not leave a comment.

Jody G 
Rating:
1.0

Had to wait an hour for them to return, only one person trained to do rental in facility. Was quoted a lower price and was charged more.

SCOTT T 
Rating:
5.0

Customer did not leave a comment.

Robert A 
Rating:
5.0

Customer did not leave a comment.

Christine L 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
3.0

Customer did not leave a comment.

Juanita R 
Rating:
5.0

don't change anything

DAN B 
Rating:
5.0

Customer did not leave a comment.

George M 
Rating:
5.0

Dan Bost and Bost Trucking are great! Good service and friendly people.

Kevin B 
Rating:
4.0

Customer did not leave a comment.

Donald B 
Rating:
4.0

The pickup was great but I had to drive a little far to get it. My bill for the U-haul was very high due to the mileage from pickup place to the location to move and back. The miles I used during the actual move was less than half the miles actually used during the whole rental

Scott C 
Rating:
5.0

Customer did not leave a comment.

Jonathon W 
Rating:
5.0

Customer did not leave a comment.

Eugene B 
Rating:
5.0

The owner went out of his way to help me set up my ball hitch so that the trailer would fit. Very cool.

ryan c 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
4.0

make better effort to provide prefered pickup destination. Having to travel an hour for pick up is NOT a convenience, especially when making reservation well in advance. Also, providing equipment availability at pick up locations would be helpful when reserving equipment.

Jeff W 
Rating:
5.0

Great service and great people at Bost Trucking!

Kevin B 
Rating:
5.0

Customer did not leave a comment.

jim w 
Rating:
5.0

Customer did not leave a comment.

GEORGE M 
Rating:
5.0

Customer did not leave a comment.

martie g 
Rating:
5.0

they need my security code on my credit card.

Karen C 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top