Below are my observations: 1- Train personnel properly. 2- charge me extra because of lack of experience of U-haul front desk lady. 3- truck was very dusty and dirty. 4- not enough gas.Zakeri T.
Customer Reviews for Bow City Storage West LP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.David S.
The manager and Alma were both excellent to deal with. Excellent customer experience.Robert Q.
Customer did not leave a comment.Eric A.
I have been over charged for gas. Person I have felt with said I was right and gave me a $5 discount but when I check my invoice they charged me full $33. I only done 20km. I even took a photo of the dash board to show the mileage and gas when I first get into car. Just disappointing.Murat D.
The "parking lot" was just a mud pit. Ruined my shoes, and to ask people to pay a cleaning fee for a dirty uhaul doesn't seem fair. I also specifically removed the dolly from my cart 2 times while I was setting up my order, get there in the morning and it's back in my order. People are usually on a deadline when they rent a uhaul so I just paid for the dolly and never used it.Jessica B.
I loved the staff at that location so much. They were very helpful and had great costumer service. One small problem though is that I paid a deposit uo front and was not reimbursed yet and its been over 24 hours. Kind of a hassle to hold money on clients. My total was calculated.Alisha T.
Lower pricesDerek N.
Truck was parked no where near office, I had to walk through a muddy field to find the truck to start my online pickup process, couldn't open back to inspect as it was parked in a puddle. Then had to walk through the muddy field again to the office to find a gentleman who had no knowledge of uhaul proceedures. He hadn't given us the dolly we rented and became extremely rude when I asked for the $10 dolly I had rented. I had to practically beg him to give me the alternative $7 option and I was still charged for the other. Parking location for truck is insane, at night there are no lights and as a female dropping off a truck I was not comfortable at all with the location of not only being a muddy back parking lot but having no lights or any sort of safety feature was a joke.Kimberly S.
Customer did not leave a comment.Craig H.
The requirement to refill the vehicle gas tank to 7/8 full was quite inconvenient and hard to understand. This isn't a reflection on the Drop Off Location however.Wayne P.
Customer did not leave a comment.Aman Y.