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Anthony P
Customer Reviews for Box And Move Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect service
Victor LEverhthing is good i love it
ORSON MVery friendly and courteous.
STEVEN SEverything was okay.
ALVARO BThis comment has nothing to do with the location of pick up. I did not like how my location for pick up wad changed at the last moment when I made reservation in advance to pick up at a certain location near my job. This is unacceptable for those who make reservations ahead of time. I am very disappointed with how your reservation service is handled. Yes, the equipment I needed was at the other location but you would think when you make reservations at particular location that is met and not changed without noticed. Not happy and hesitant to ever rent from you shain.
Luis GThe back of truck was clean but the front needs some serious attention. I wouldn’t put my cup in the cupholders. It’s an old truck so it runs slow. Owners there are super nice!
HECTOR PI love, love, love this location and they exceed expectations every single time. The team is very professional and helpful. As someone who is familiar with the moving business and moving itself they are the best in the area to take the stress out of moving!
MICHELLE PExcelente servicio y muy profesional y cordial la señora que me atendió,recomiendo ampliamente esa locación
JOHEL DThis transportation was very good for travelling
IONEY JFirst I was given the wrong truck. The second truck was very loud and about a half way into the drive RR low tire light came on, made me uneasy driving. I never received a detailed invoice. Staff was friendly
ALFRED DI have rented from this location before and always have had a wonderful experience. Everything was easy and the equipment rental was perfect. I definitely would highly recommend this location and of course U-Haul rentals.
SARA MNothing
HECTOR RThey gave me the vehicle with a full tank, but it wasn't. When I went to the gas station to refuel, I poured more than I had used, and at the store, they justified themselves by saying it was my fault for not inspecting the vehicle properly.
JULIO FCheck the tires on the equipment before renting. Three bad tires.
WILLIAM NReceptionist was nice and helpful. I was a little nervous about dropping the key through the slot in back door but it all worked out. Only other thing was the store was closing well head of the closing time which could have allowed a person to person return
Juan LThe exhaust pipe made a lot of noise
Alejandro RThe customer service at this location is excellent. They are knowledgeable, efficient and helpful.
CASSANDRE BExcellent customer service. Easy access to rental. Location of store very central
MARCELA PExcellent service
EDGARDO MThis is my favorite U-Haul place. They make the process of getting a truck easy and convenient. Family oriented staff, professional and friendly.
Marian PThe truck I was assigned had soft brakes and a slipping steering wheel. Lots of play to keep truck driving straight. No tilt function working. Difficult to drive - I suggest maintenance on that truck.
Ron LGreat customer service
Michael GI have no issues with the team working this location, they were very helpful. The reason for the lower score is because of issues with the truck, and uhaul changing the location on me with only 24 hours notice to this location much further away. I also had I had sent an email reporting these issues and never received a response. TRUCK: The mom's attic is leaking on both sides- which we didn't discover until loading into the new place and several of my boxes were damaged from being soaked by the leaks. When we inspected it we could tell there's been patch up and repairs. Also the steering pulls to the left. LOCATION CHANGE: I was told by the customer service rep 1 day before my rental that I would have to change locations, that no other uhaul vendors in the area had the size I needed. They said that out of all the Uhaul dealers in the region, the only location that had the size I needed was Pembroke Pines, which was an additional 12 miles/30 minutes away from the original location I had booked. The team at Pembroke Pines explained there are issues with availability of trucks in this region. Then on my rental day the location 1 mile from my old home on NE 15th Court had several trucks of the size I needed when I passed it in the morning, and when load out was completed a few hours later. Overall a very disappointing experience with Uhaul.
LALENA LGiving more information on the fees upfront of the overall cost including the charge per milage.
AJAYI JThe cabin was infested with ants. We had to spray down a few times to be able to sit in the cabin.
Jenny VGreat customer services. Smooth process.
ANAMARILIS GIt's hard to improve on something that's already excellent!
IDALIA GKind funny staff!
TAMARA RPickup was smooth and I like the drop off key after hrs option.
JASON MVery helpful
BARBARA HI booked for five days in case I had a problem driving from Ft Lauderdale to Ottawa Canada. We were able to do in in three days. I returned the trailer and expected a refund for two days. I was told that it was a package deal and refund would not be issued
MICHEL JGreat customer service
JUAN FThe staff is so friendly. I'm a regular here now
SHENEKA WNothing
BARBARA HOut of the years I have been coming to this location, Shann and his staff always produce superior service!
DANIEL AThe service was great. Everything went smooth. This location has a great inventory of rentals available.
JOSEPH DThe service at the location was just OK. It was fine because I have rented trailers before. If it was my first time, I would have been lost. The trailer itself sucked. Dents all around. While loading, the floor popped. 2 of the wheel hubs ran hot.
BRIAN ROwner was VERY friendly and helpful
DANIEL JWe just drop it off after hours
OLIVIER GThis is my favorite location. They have excellent customer service, plenty of vehicles, supplies, and other services.
JOE PThe inside of the cab was disgusting. The guys were very nice and it was easy pick up and return.
Hayden BEverything was great jason/Shawn were very professional,courteous,efficient and helpful
PATRICK DThe equipment they rented to us had the brakes so badly warped that the whole truck shaked like an old washing machine while braking. Needless to say the braking distance was terrifying. Im surprised they would rent a vehicle in such poor condition, but then again, it is u-haul. Never again.
JEREMIAS DTruck was good and the people are professional and funny
EDWARD TTodo perfecto
PEDRO R