Great service. Thank you.
Cristopher R
Customer Reviews for BoxStop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always amazing service at this location
Alex ISuper friendly U-Haul rep! Prepared for our arrival! Great experience!
Cynthia HNothing. Just let Steve do what he does. He is terrific.
Ralph GYou can’t he was great
Lewis OFriendly and efficient service!
Amy ABest U-Haul experience ever! Love the cool collectibles & memorabilia and the dogs are so cute! The dogs won us over! Thank you Steve for your help!
Casey LSteve at BOXSTOP in Burnet, TX always gives us great service. Pleasure to work with.
Billy Bgreat uhaul dealer! would return any time. nice dogs too!
James BMet the sweetest pup magic to greet us at the front desk , and Mr. Steve was very kind and wonderful help trying to give us the best deal to be able to move to me and my husbands first apartment! Overall definitely would recommend this place
TEJAS MSteve did a great job.
SHANE LVery effective ient and customer focused. Very knowledgeable as well.
Myron LGreat service
Joseph LProvide working equipment
Casey HSteve, Magic, and Arrow have been awesome. Rented several Uhaul car haulers and utility trailers from BoxStop for 4 years now. Steve is one of the coolest guys i’ve met. Don’t take the Google Reviews seriously. I can see how to some people he may seem a bit rough, but if you really pay attention he makes sure you’re taken care of. When he was already assisting a customer before me, he assures me every couple minutes that he will help me right after. He definitely has the coolest/most unique shop. Old school muscle car memorabilia and custom guitars line up the walls and display cabinets. Will definitely keep renting from here
WARREN EBest UHAUL location I have ever experienced
Peter LThe service was fine.Steve answered the phone and worked through everything needed to set up the rental.When I picked up the truck he went over everything I needed to know.He was very pleasant to work with.
Susan CNA
CHRISTIE EThis location was a good spot and they were helpful
Rebecca HThe man I spoke with at this location was also extremely nice. He came outside, took the trailer off my truck and asked how everything was and if I had any issues. He was extremely pleasant and courteous. I was extremely happy to have had the experience with both places and their great customer service.
SCOTT GHelpful, friendly
James MSteve was awesome. Great talking to him.
Brandon LThis man at this location is so sweet! Very helpful and will definitely use this location again!
Allen HOverall good experience. No issues on pickup. Very helpful and ensured trailer was hooked up correctly.
David Mowner was very professional and friendly.
Hugh JThe man was friendly and helpful in getting the trailer, Customer service is great.
Virginia MThe staff is very personable and knowledgeable, very pleasant experience.
Keith SSteve was incredibly helpful, and even did my reservation for me because of my limited skill set, even though I was not picking up from his store. U-Haul is surprisingly excellent and serious about professional, personal customer service.
TICE PYour location was convenient and the service was personal...I greatly appreciate this UHaul experience!
Katherine SCompletely satisfied with services and representative at this location.
Joseph CStaff is very friendly and welcoming! Love the experience of doing business with them.
Yvonne CThe rental was amazing. The BoxStop facility, the gentleman was extremely helpful and knowledgeable. I appreciate all his help.
Sherry DSteve was absolutely amazing! He rearranged the schedule to fit us in. Highly recommend and would definitely use again and refer others. Top notch service!!!
Cindy HSteve was very helpful. Explained the contract agreement in detail, hooked up the trailer to my truck and unhooked it upon return. Highly recommend this location and Thanks Steve.
Luis PThe personnel at the turn-in location was especially courteous and friendly and helpful. I called to speak with him on the phone before I turned it in, just to get general information and clarify on the process before arriving. You could feel his genuineness over the phone, which made turn-in without dread of hassle or anxiousness.
Bruce CMy total distance travelled was 10.8 miles but somehow I had to fill up 8.2 gallons of gas to ensure the tank was full. Those numbers don’t come even close to lining up unless the truck gets 0.5 miles per gallon. Obviously, the tank was not full when I received it but I was caught with the brunt of the fuel cost out of fear of being charged had I not filled up the tank. Completely ridiculous!
BRETT OUhaul sign by the road
Jacqueline FBox stop was great. A life saver from previous one which we have two reservations cancel and had our account hacked. In person is the best thanks to Box stop.
Michael MGreat experience. Super friendly staff and quick service. A+++
JOHN BGreat location to rent UHaul stuff from. No long lines. In and out in less than 15min for both pick up and drop off.
Mark EBest Uhaul I have experienced
Ward HLess paperwork
David BGreat service, newer equipment. Was in and out quickly, no hassles or surprises the two times I have rented. Will use again and recommend.
Eric TGuy was Johnny on the spot. Unhooked me and I was gone within minutes.
Michael HTerrific experience. Equipment worked great and the customer service was stellar. I can't think of one thing I would change.
Brad GAbsolutely nothing. This gentleman knows how to take care of customers. This rental experience was fantastic, if you need to rent and you are anywhere near Burnet, TX. Make this the location you choose
Elizabeth MInteresting place, nice representative knew what he was doing. Thank you for the good service.
Randy RSteve was very pleasant, excellent customer service skills .thank you Steve.
David GThe representative was very courteous and helpful. He worked with us on extending our rental that was hassle free. The 26’ truck was exactly what we needed for moving out of 4 bedroom home that we had lived in for 20 years and the 200 miles of driving were comfortable and stable.
Kevin AI can't think of anything. Steve is always available and service is impeccable.
Lino MAbsolutely professional and friendly. I appreciate all the effort to help me especially with all the “eclipsers” in town at the same time!
Russ RSteve was amazing. He was so helpful and went above and beyond for us. So understanding and friendly. I wish there was more Steve’s in the world. We all need it.
oLIVIA D2nd rental of a new pickup, great experience. Thank you!
Kent GThis is the best U-Haul dealer in the country! I have rented a lot of U-Hauls over the years and this is by far the best place. I would highly recommend using this location even if you have to drive a little further to get there.
DAVID MWas the 1st customer to rent a brand new pickup. Transaction was seamless, it's nice that this location is open 7 days a week. Thank you.
Kent GThe fella running this location is great. Professional, friendly and all around pretty cool
Alan WGreat customer service
Larry SNothing!
James B