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WAQAR L
Customer Reviews for Boxes And Wheels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To be fair, this location was closed when I dropped off the truck. There wasn't an N/A option, otherwise I would have selected it for personnel. In terms of the location, it was not very well marked, and hard to identify, especially in the evening. What I could see of it in the evening, it did not looked appealing.
Mimi NCustomer service representative changed my drop off location after I repeated several times that I selected the "flexible rate" and would return the truck to Barrie, ON and not Bracebridge. There was a lot of difficulty with communication as he did not speak English very well.
RICKY BA sign on the entrance door might be helpful ... the site doesn't look like anything is happening other than the vans parked.
Karen DExcellent 👍
KIN KFill trucks with a safe amount of gas before renting
THOMAS WExcellent services
KIN KThey were very friendly, the process was fast and very easy. Glad it's walking distance and the cost is very competitive. will use again.
TANIA NMore clarification on where to park
Angela KWas a great experience as always
MUHAMMAD AFuel gauge showed considerably less fuel after the engine was started than what the contract stated
JOSHUA MBest uhaul experience yet. BEYONDBGREAT CUSTOMER SERVICE
CHRISTOPHER RVery friendly folks!
janice mDidn't have our reservation, they sent us to a another place, our truck didn't have and windshield window washer cleaner, it smelt nasty when we got into it, the windows were not defrosting, and windshield wiper broke
SYLVIE DI was charged a cleaning fee on the vehicle. The vehicle exterior was not clean when I picked it up making visibility of the road very difficult. Please help investigate why these charges were added.
OWAIZ HExcellent and friendly customer service- Thanks!
MICHELINE LStaff member was great.
RICHARD SExcellent customer service!
JULIET SDavid was polite, efficient and thorough. All good.
RICHARD MExcellent & friendly service.
CHRISTOPHER HArslan made everything from obtaining my rental and the return of the rental very quick and efficient.
ALAN FThe truck I had booked was not ready when I first arrived and the manager had to ask me for information I had already entered on line because, according to him, the information doesn't always come through from the website. He then encouraged me to return the truck after hours because although I had originally intended to return the truck by 4pm closing time I was late leaving the yard and, according to the manager, I had paid to have it through to 9am the next morning. I returned the truck after 4pm and got charged $20 for after hours return, a charge he had not warned me about.
Martin Beverything was good I have no problem with your service I love renting from your all
JOHN AThey overcharged me and are not picking up my call to discuss this further. I got my truck a whole hour late and not even the one I wanted, I was given a smaller truck. The manager was very rude
NEROSHAN NVery friendly staff
PAUL VI wasn’t able to do the online pick up and it was a bit hectic, BUT the guy working behind the counter was excellent and very helpful. Overall was a good experience, just took a lot longer than I was anticipating.
NICOLE JOver charged me by $125 with no explanation.
ERIN RThe passenger side front door did not close properly. It swung open while I was driving on two occasions. It was very dangerous. I had to lock the passenger side front door to prevent this from happening the remainder of the day.
Matthew AThis location does not allow for one-way trips and should not be accepting reservations for one-way trips. If someone is reserving a rental and requests a one-way trip, don’t include this location as an option.
GABRIELA LMore upfront with customers about the return conditions and fuel reasons. Felt like I was charged over for how it was returned.
JUSTIN MThe passenger seat seemed to have dog hair on it. Otherwise a great experience, very friendly staff member and easy to get to location.
SCOTT OThis store should be inspected the condition from inside looked like a 90’s tool store. Very filthy. And also, on the top the person managing is shady. He did not inspect the truck before and blamed me for damage to the roof. There is no way my loading area had low clearance. I drove for 8 kms, and I can go through the way again and show them. I have lost faith in easy service. The store needs to be looked by management.
Pranav KThis guy has to improve his skills and to learn some English .his English not clear enough and he doesn’t understand when I told him I’m returning the truck to different places and he said ok
SAM LAll good, but two small issues. 1.) the van was clean but smelled of rancid garbage after leaving the site. B.) the previous rental went bad due to the on-line booked van was blocked in by other vehicles when picking up and we had to rent at another UHaul location.
Lawrence Swas charged for gas when the vehicle was brought back with same level
BLAIR ELook the equipment not being perfectly clean Is NOT an issue , I'm just being honest and am really here to say that the man operating the facility goes above and beyond-. I had inadvertently left my car key in my rental van and he made sure it was brought back to me under half an hour - mind you the new renter after me wouldn't have got very far - nevertheless it was so welcomed by me to feel that this location had my back after a very long and stressful day of moving. Cant recommend the man who runs this operation enough - he's really and truly a very good human. .
KRISTINA NCustomer service was great!
Keneisha CHave used this location many times. The first time was because they were the only one that had what i needed but since then they are my first choice. Pleasant fast and efficient service.
Richard HErslam's excellent to deal with. Works fast, great email administration. All going good. Will be using again shortly.
MARTIN PAll was perfect
MAXWELL CI like the convenience of this location and have recommended it to friends, but this time the guy behind the counter seemed dishonest. I thought I had seen him take a picture of my credit card which I don’t like. And then he billed me all kinds of extra money for not filling the gas when we drove 7 kilometres and the gas gauge didn’t even move!!! Furthermore, the van was dented up pretty badly on one side and had stains on the seats - I felt a little grossed out to have to sit on those seats. I guess I’m gonna just have to proceed with caution. Very much not a great experience this time.
CONNOR BSuper super sketchy location that is incredibly hard to find. There is no signage out front. I felt very uncomfortable inside especially leaving my personal information (ID credit card info etc) I would never go back here.
OLIVIA DThe staff were helpful and accommodating. Location is convenient. However, van smelt so badly of smoke made me feel ill even during short drives with the window open. The van was not clean when I picked up the vehicle (lots of animal hair etc) and this smell of smoke was unacceptable to rent before cleaning. I had a hard time making my trip which was drives of less than 20 mins at a time. Please do better about enforcement of smoking in vehicles and cleaning before rental.
ELIZABETH CYou need a clean office for health and safety for your employees ,
JOSE CLocation and staff were great; U-Haul’s app and website and check-in/check-out process are awful, outdated, buggy, slow, and basically unacceptable.
DONALD DI was charged for 100 km when the round trip distance was less than 30 km. This is theft.
David Svery satisfied with service and van rental
VENG CGreat customer service. Fair prices. Will definitely use them again. Perfect for the move I did.
DANIELLE MThe gentleman who was working was amazing and very kind!!!
ANGELA DEverything was good - no comments to improve
Brad EI would never recommend uhaul to anyone
Melvyn L2nd time at this location. 2nd time I've had a really good experience here.
Michael MN/A
KHALID J