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Robert R
Customer Reviews for Boxmatch Shop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The office physical location is just average. The representative was courteous and helpful.
JOYCE BWe had to go to three different locations to drop off.
ANNE II would like to a designated parking spot, not street parking.
XIAOWEI LWhy was I charged for fuel ?
Esteban MParking
James TActually have the dollies and supplies people are allowed to order off of the website. I didn't go looking for them elsewhere because you had them, go to pick up the uhaul, surprise! you have nothing I need that I purchased in addition to the truck! Nice! Had to spend my time running around for a refrigerator dolly and moving blankets. completely unprofessional
Araik BMy location was moved here and it's not a real U-Haul. it's a cigarette shop that was closed and I had to get the key from a lockbox with NO instructions.
ANNSOPHIE OLove love love this rental place! I will come here exclusively!
Dominique GThe van was very dirty, no gas and may have been overcharged for mileage
Jihan CN/A... You guys are the bomb!
Marcus ROn time for rental
Sheanuan Ccheck in process takes too long and should be able to complete before you get to location
PUNIT SI ordered a dolly with the agent over the phone & it was not in the van or given to me.
christine lMy reservation was cancelled on my way to pick up the vehicle, telling me that they had no vehicles available at that location for that day, only a location 2 hours away. Only after pressing the operator did they find a vehicle for the next dat at that location. I had to rearrange all of my plans and it cost me $. Super unprofessional and very frustrating.
ANGELA TOther rental materials ordered were not available.
John C