Customer Reviews for Boyds Country Store
(U-Haul Neighborhood Dealer)

15 reviews

15110 Barnesvlle Rd   Boyds, MD 20841
(1 block North of Clarksburg Road on Barnesville Road)

(240) 489-2234

Location Hours

  • Mon-Sun: 7 am - 9 pm

Services at this Location:

Contact Us

(240) 489-2234

15110 Barnesvlle Rd
Boyds, MD 20841
(1 block North of Clarksburg Road on Barnesville Road)

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Davis E. 
Rating:
5.0

Customer did not leave a comment.

AAMIR K. 
Rating:
5.0

Customer did not leave a comment.

JON S. 
Rating:
1.0

No keys were left in box for pick up. Had to wait an hour for market to open in order to get keys. Called customer service, called dropped and never got a call back. Communicated with a rep via chat and advise a manager would contact me in 2 business days.

Judyth M. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

Maurice K. 
Rating:
3.0

Customer did not leave a comment.

Treneshia J. 
Rating:
1.0

Worst U-Haul experience ever. The automated check-out/check-in process didn't work and I was forced to go inside the store to obtain the truck key! Basically your “automated” process is the customer doing all the paperwork so you don't have to pay someone to do it. The truck cab was dirty and the furniture pads I requested were not in the truck. The attendant at the country store couldn't or didn't want to help me, and his response was you will have to call U-Haul. The steering wheel had a lot of play and fortunately for me I was only driving under 40 mph. If you have to use U-Haul I recommend you go to an actual U-Haul store and go inside to pickup your truck, don't waste your time trying to use the app.

Phillip W. 
Rating:
1.0

The attendant was zero help. I honestly would never go to that location ever again. The Maryland representative didn't even know what to do.

DANIEL F. 
Rating:
2.0

Overall the experience was sub-par by a good bit. I have used U-Haul 4 or so times in the past year and all have been good experiences. I always decline the insurance and did the same with this situation but looking over the invoice it looks like I was charged for it. I also did not request any additional equipment (dolly, packing blankets, etc) but 24 packing blankets and a furniture dolly were left in the truck which only got in the way and I had to make sure the dolly did not damage items. I asked multiple times if it would be cheaper to just do a oneway since in town miles add up quickly but could not get any type of clear answer. Turns out it would have been cheaper to do it that way and I could not get anyone to help me make that change once I found out. I called the U-Haul number and was on hold for 25 minutes before I had to hang up due to trying to return the equipment on time/moving the items in the truck. Overall the experience was not great. I spent $191 dollars for a 4-hour move and literally spent $500 for a 3 day move with you a week prior. The math just seems that there should be a more affordable manner and I was not pleased that no one seemed to be able to give me direct information on that question.

TIMOTHY M. 
Rating:
4.0

The location was clean, as was the equipment, but the owners of the store that used the UHaul system were very unfamiliar with it and on both checkout and checking in took over an hour. I think they just need more training.

DANIELCOBLE V. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Leah N. 
Rating:
3.0

My wife who had two knee replacements last year and myself who had hip surgery last year had to move heavy furniture downstairs due to your guys no showing up. We both have doctor appointments next week as we both hurt ourselves.

THOMASJOHN D. 
Rating:
4.0

They said they were fairly new to uhaul services, so I would say time and experience. The staff assisting me was very helpful as I was unable to navigate the uhaul website to make changes to my order and to submit my drop off.

Megan S. 
No reviews have been submitted for this location.

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