Customer Reviews for Boyds Country Store
(U-Haul Neighborhood Dealer)

Rating:

3.0

the web app needs some work. check in and out were not smooth at all. on the bright side, the staff did their best to work around the situations. a special shoutout to CJ, a regional manager, who was super helpful (not common for modern customer service).

Rating:

3.0

See above comments.

Rating:

1.0

Worker was rude, at the location for over an hour trying to return two pieces of equipment. Provided no help to drop equipment off.

Rating:

1.0

The store rented a truck that empty and told me that I will get credit for whatever amount gas I bring the truck back with. When I did so by putting in almost half a tank they said sorry they cannot give the credit

Rating:

3.0

No issues..aside from the mileage charge ( see pick up note )

Rating:

5.0

They were great and gave me a large dolly for big furniture items.

Rating:

2.0

I was very disappointed that the representative who checked me in added the safe move insurance without discussing it with me. When I noticed the charge on the contract I immediately asked her to remove it but she insisted she couldn't after the contract had printed. It took nearly 90 minutes with customer service to resolve.

Rating:

4.0

Fix the auto checkout and check-in process. Your stuff wouldn't work on my phone - the clerk had to lend me her phone. What if I had returned the van after hours? I'd have to pay $20 extra because your software wouldn't work on my phone? The check-in process software asked a lot of questions that I didn't know the answer to like is the spare tire there. If there is a spare tire on that Ford cargo van, I couldn't find it. I crawled all over the darn van looking for it. The whole check-in process was time consuming and frustrating. I suggest you go back to having the Uhaul rep walk around the vehicle with customer at checkout and check-in. Much faster for everyone concerned. I probably paid an extra half hour of rental time because the automated process was so inefficient. I will not rent again if I need to return after hours since the check-in process doesn't work on my phone.

Rating:

5.0

Excellent Experience. Fantastic Customer Service.

Rating:

5.0

I had great experience. Thank you!

Rating:

5.0

Thanks

Rating:

1.0

Check in and check out we’re a disaster due to numerous issues with the app. The store couldn’t help us because their app wasn’t working either. We have used uhauk for years but if it is now this difficult to do, we won’t rent a uhaul again.

Rating:

1.0

No keys were left in box for pick up. Had to wait an hour for market to open in order to get keys. Called customer service, called dropped and never got a call back. Communicated with a rep via chat and advise a manager would contact me in 2 business days.

Rating:

1.0

Worst U-Haul experience ever. The automated check-out/check-in process didn’t work and I was forced to go inside the store to obtain the truck key! Basically your “automated” process is the customer doing all the paperwork so you don’t have to pay someone to do it. The truck cab was dirty and the furniture pads I requested were not in the truck. The attendant at the country store couldn’t or didn’t want to help me, and his response was you will have to call U-Haul. The steering wheel had a lot of play and fortunately for me I was only driving under 40 mph. If you have to use U-Haul I recommend you go to an actual U-Haul store and go inside to pickup your truck, don’t waste your time trying to use the app.

Rating:

1.0

The attendant was zero help. I honestly would never go to that location ever again. The Maryland representative didn’t even know what to do.

Rating:

2.0

Overall the experience was sub-par by a good bit. I have used U-Haul 4 or so times in the past year and all have been good experiences. I always decline the insurance and did the same with this situation but looking over the invoice it looks like I was charged for it. I also did not request any additional equipment (dolly, packing blankets, etc) but 24 packing blankets and a furniture dolly were left in the truck which only got in the way and I had to make sure the dolly did not damage items. I asked multiple times if it would be cheaper to just do a oneway since in town miles add up quickly but could not get any type of clear answer. Turns out it would have been cheaper to do it that way and I could not get anyone to help me make that change once I found out. I called the U-Haul number and was on hold for 25 minutes before I had to hang up due to trying to return the equipment on time/moving the items in the truck. Overall the experience was not great. I spent $191 dollars for a 4-hour move and literally spent $500 for a 3 day move with you a week prior. The math just seems that there should be a more affordable manner and I was not pleased that no one seemed to be able to give me direct information on that question.

Rating:

4.0

The location was clean, as was the equipment, but the owners of the store that used the UHaul system were very unfamiliar with it and on both checkout and checking in took over an hour. I think they just need more training.

Rating:

3.0

My wife who had two knee replacements last year and myself who had hip surgery last year had to move heavy furniture downstairs due to your guys no showing up. We both have doctor appointments next week as we both hurt ourselves.