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Carlos C
Customer Reviews for BP Adairsville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was great 👍
GARRY SLocation contact was not even at this location. Had to wait several minutes for the guy to call her then wait longer for her to call back and complete the rental. Truck was clean and drove very good. The two usb ports did not work so I had to buy and use a converter for my phone.
Kory MShannon was excellent helping me with my truck. Did not know the truck didn't come with a ramp and neither did she. Had to call U-Haul roadside assistance bc Check Engine light came on, oil pressure dropped and I was afraid to drive it. Service crew was there quickly and looked at all mechanicals. After 1.5 hours, I was cleared to continue. I was about 80 miles from home. I returned truck and tried to tell the evening Manager about the event, but he was difficult to understand and I don't know his native language. The roadside response team was excellent.
CYNTHIA NGreat location of late drop off. Being a gas station he was still open after 9pm hour. I did not have to worry about dropping it next day before leaving for work trip.
Mitchell aGas gage on paper does not appear to match the vehicles gas gage
chris rI originally had arranged to pick up the truck at 211 Chatsworth Highway. No one was there and we were on tight deadline. They should not be in the U-Haul business. I called U-Haul and they found another location and that was great.
James WThis location was terrible to deal with. I called several times-once to reserve the truck and a few other times with questions and was rudely met with “go online.” My reservation got changed to a bigger, more expensive truck and I never received a response back. The day I picked the truck up I waited for almost an hour to get the truck. I’m a single mom with two small kids who were not happy about the wait nor was my friend who was driving the truck for me. Then I was charged way more than originally told and they wanted double the money to extend my time with the truck by an hour since my moving guy got sick. Never again.
Crystal HStill waiting on the results from a bad experience from uhaul
Timothy BVery cordial and professional.
CAROLE DOverall the staff on both ends was awesome, thank you
DONALD MEfficient, cost-effective, and pleasant
Melanie BNothing
larry eNot the location/city requested. Reservation was changed WITHOUT my approval causing additional mileage charges we had to pay. Equipments air conditioning was NOT working and in over 90 degree weather with equal humidity it was dangerous to our health and miserable to drive this equipment.
Jeremy BNothing. Friendly staff clean equipment. The staff got me in and out as fast as possible in a timely manner. Couldn’t ask her anything better.
Klayton SEveryone was helpful, I ran into a problem due to a wreck but customer service helped me and did not charge me extra, instead they extended for a whole day.
Salvador GNeed to either rent or sell the pin locks for the trailers
TOM MBad service
yadira hWe were told that it would be $54 a day but we must reserve for 4 days and when we returned the equipment they would credit the other days as we only needed two. Upon returning the equipment on the second day we were charged the full amount and told that the information givin at the other location was incorrect and we were being charged for 4 days instead of two because we used a one way rental. In a nutshell we were charged for 4 days instead of 2. We will never use U-Haul again. It was not the gas station attendants fault. She was obviously never told different either. Shame on U-Haul for not making this information part of ANY training where U-Haul equipment is to be rented
rachell mThe attendant was not helpful. She did not fill the contract correctly. I was cheated 100.00 dollars because of her mistakes.
Serina SVery friendly and helpful service.
Barney CGreat service
David MClean facilities friendly staff quick service
Mark LEasy to drop off.
Joy WNothing was better than the last u-haul I rented.
Thelma MFast and convenient. Great service and the staff was very helpful! Would definitely rent again. Thanks
Dustin GDouble check their hauling equipment make sure they are using the right size ball for the equipment and make sure the trailer is completely tightened down or it can be a dangerous experience. First time user of the hauling equipment.
Hannah TComputer system worked very well and the person using it was knowledgeable and communicated very well while helping other BP customers as she was the only one there.
James MHad no issue. The worker made everything go smoothly.
Judy CIt was good but she told us that if we return it early that we would get some money back and we didn’t
Crystal TThey wouldn’t rent one for me they said I had to do it one online and won’t let me pay cash told me I had to pay with a card
Crystal TComputer spp slow
James WI first ordered from Gordon County Storage but somehow my order got dent to Adairsville bp. I can walk to GCS . BP is 20 miles down the road caused a headache. I don't know how it got switched. Other than that everything was ok
jeffrey gOriginal reservation and second recommendation for car dolly did not have the equipment. The reserved location did not even have an attendant. Had to drive another 13 miles to a totally different city (location rated above), thanks to the help from our third try who searched the entire area for us.
JOHN MI thought everything was great. No hassle quick and efficient.
Anthony PThe lady working was so friendly and helpful.
Terry WThere was a bad smell in the truck that would not go away
Tyler JThe young lady helping me was very friendly and quick to check us back in. Huge, positive, difference in this location from when we dropped off a U-Haul rental last December. Pleasantly surprised.
RICHARD CEfficient. Return was easy.
Melvin HI’ve dropped off trucks twice at this location. Friendly staff. Excellent as there is a gas station right there in case you need to fill up
Nkwemimeh PMake sure the iteams you offer online are at that location. Then make sure when the customer has to down grade that the items she rents gets with her so she doesn’t get 2 hours away and realize she don’t have a hand truck to move a washer a dryer by herself!
Kim PThank you!
Shannon CIt was just fine until I realized that you charged me $36.81 for no reason after I returned the truck. I need an explanation and a refund. The truck was returned under milage and over fueled. My next step will be to contact the bank for an unauthorized charge.
Bennie LEmployee was unpleasant. I won’t say rude, but certainly not much on customer service.
STEVEN HHad no one to assist in hooking trailer up. Parts and connections were missing, and I (not the uhaul worker) had to take parts off of one trailer and put onto mine so it would work. Had no trailer jack, and Because it was so heavy, I couldn’t get the trailer on my ball. Had to wait forever and basically beg the employee to come outside to help me lift the trailer up onto ball to connect. WOULD NOT RECOMMEND!!!!
Eric MAdd to your current car dolly video - the instructions for LOOSENING the straps on the tires when UNLOADING the car.
CLARENCE WI turned the truck in @3:30 on Sunday like I was supposed to. The lady I gave the jeep too didn't do her job because u haul says it doesn't show I turned it in . But thank God I took detail pictures with time and date stamped on it. So do not recommend the bp in Adairsville ga 30103.
SHANNON SThe place reeked of incense and the worker there was rude and condescending. Thank goodness for the online return feature.
RICHARD CI was charged 289.60 for a trailer That was picked up at 6 pm on a Friday and returned at 8 pm on Sat. i was never quoted this amount for a one day rental. I can not get anyone to help solve this problem.
Andrew M