Customer Reviews for Brads International
(U-Haul Neighborhood Dealer)

415 reviews

1433 55th Av   Oakland, CA 94621

(510) 639-7700

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(510) 639-7700

1433 55th Av
Oakland, CA 94621

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Some kind of kiosk or welcome sign to greet customers would be good. The house on the lot looks abandoned.

Gen W. 
Rating:
5.0

Customer did not leave a comment.

Bernard D. 
Rating:
5.0

All good and friendly.

James A. 
Rating:
5.0

Lower the price offer coupons

ROCHELLE G. 
Rating:
5.0

Customer did not leave a comment.

Lovell C. 
Rating:
5.0

I'm going to come back to u haul they thank you every much

George P. 
Rating:
5.0

Super helpful and fast

WILLIAM P. 
Rating:
1.0

Attendant was rude and not very helpful

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Very clean. Plenty of parking and I mean plenty. Very professional experience and very quick.

CHRISTOPHER N. 
Rating:
2.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

We were greeted as soon as we walked in the door and we were assisted with friendliness and Care. The equipment was clean when we got it, and the owner was very attentive and helped us out a lot. We were definitely satisfied with the service that we received and we would recommend this U-Haul to any family members that are moving in the Oakland area

CARNELL J. 
Rating:
5.0

person working there was great! helpful, friendly, patient, attentive (Fri 8/27)

Shannon B. 
Rating:
1.0

Absolutely the most horrific experience I've had with UHaul for the last 15 years I've been a customer.

Biljana O. 
Rating:
5.0

Jose was very nice, quick and efficient.

Tsering D. 
Rating:
3.0

The attitude needs improvement. He is a little rough around the edges.

NICOLE S. 
Rating:
5.0

Customer did not leave a comment.

danesha S. 
Rating:
4.0

Customer did not leave a comment.

Melikaya W. 
Rating:
5.0

Jose hooked it up! I had to evacuate my belongings and small trailer from a wildfire in the mountains. He fixed me up with a truck that was super clean, almost new and an absolute pleasure to drive! Thank you Jose

cory G. 
Rating:
5.0

Customer did not leave a comment.

KEITH S. 
Rating:
2.0

I reserved a 17 ft truck and was given a 15 ft truck which ruined my moving plans. The truck labored badly before changing gears. Contract said gas tank was at half but it was a bit below that.

Catharine K. 
Rating:
5.0

Mr Jose was very courteous great customer service he made sure that the truck was very clean and wiped down before renting it to me overall this is where I will be doing my business and recommending this location God bless

Monique E. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Jose was great to work with.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

Valisha O. 
Rating:
5.0

The service person was fantastic. Very helpful. Will definitely use them again.

Marcin O. 
Rating:
5.0

Very friendly

LOVELL C. 
Rating:
4.0

Customer did not leave a comment.

DINA R. 
Rating:
4.0

The van that I rented was extremely dirty and smelled bad. Only the driver's side seat and steering were cleaned before it was handed to me. The rest of the van, specially the back of the van was unclean and not sanitized

Nupur G. 
Rating:
5.0

Great service well explained easy to get the vehicle and return

Heather M. 
Rating:
5.0

The operator was informative and courteous. Very professional.

Raynard L. 
Rating:
5.0

Customer did not leave a comment.

Prodipto R. 
Rating:
5.0

Jose was very professional

Samiuela F. 
Rating:
4.0

Jose was really nice and made the whole transaction super easy

Joan H. 
Rating:
2.0

The vehicle was very clean inside and out, but when I told the guy I was going to dump off some things at the dump, he said bring it back like you got it. It was raining so it was impossible to bring it back totally clean. I have never been asked to car wash a U-Haul truck before. Especially for basic mud from the street. He recommended that I take it to a car wash, so I did despite having minimal dirt on it from the gravel and the rain. I will never go there again. He kept emphasizing how clean his trucks were. Who in the fuck cares?! I just needed a pick up truck.

Ryant D. 
Rating:
5.0

It was a great experience. The lot could use better signage for where customers should park and where the office is. But Jose was very attentive and helped me find both.

Emily A. 
Rating:
5.0

Awesome experience! I had to trade in my van for a shorter truck and it was handled quickly & professionally. Absolutely recommend this spot for rentals, don't be shaded out by location.

Renee D. 
Rating:
5.0

Awesome experience! I had to trade in my van for a shorter truck and it was handled quickly & professionally. Absolutely recommend this spot for rentals, don't be shaded out by location.

Renee D. 
Rating:
4.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Jose was super kind and helpful! He also was very efficient

Kasi J. 
Rating:
5.0

Brad was very professional and thorough. Ridiculously clean and impressive! It was raining that day and we muddied up the van pretty bad. Brad didn't hesitate to let us know that he would clean it up and take care of it no problem, No extra charges! I would definitely recommend this location to anybody who needs U-haul. Thanks Brad!

Gabriel M. 
Rating:
5.0

A+ customer service! I needed a pickup truck on very short notice and had no problem scheduling and picking up the vehicle. Very friendly and helpful staff. Vehicle was clean and in excellent working condition. Highly recommended.

Darryl D. 
Rating:
5.0

Everything was just fine we had great customer service the customer service representative was very courteous and professional.

Lee R. 
Rating:
5.0

Jose was awesome and helpful!

Arianna B. 
Rating:
5.0

Vans and small box trucks available for rent, along with hand trucks and hauling dollies. Jose is an honest, cool guy too. Please note his cell is listed on the side of the building if he's not currently in the office. Recommended!

John M. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
3.0

cursory service,: @pickup, uncertain which truck he gave driver keys for, asked to see the keys then pointed to another truck

EH L. 
Rating:
1.0

I made a reservation for a 10' but upon arrival was told they don't have it.

Nikolai S. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Clean and customer friendly. Was in and out in 5 mins because of online check in.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

Everything about the process was incredibly smooth and easy.

Cassia A. 
Rating:
5.0

Customer did not leave a comment.

Ndapa M. 
Rating:
1.0

Both passenger tires were dangerously worn.

BRYAN G. 
Rating:
5.0

Everything was really easy and went well!

Janel W. 
Rating:
5.0

Customer did not leave a comment.

Hillary G. 
Rating:
3.0

Customer did not leave a comment.

Cameron M. 
Rating:
5.0

Customer did not leave a comment.

KELLY F. 
Rating:
5.0

The person that assisted me (might be the owner of that location) was very friendly and helpful!

RAITIS S. 
Rating:
5.0

Customer did not leave a comment.

Daniil B. 
Rating:
3.0

Overall, Jose was friendly and efficient. The van was the perfect size for us and easy to maneuver. The pick up and drop off were smooth. I appreciated Jose calling to make sure we were still picking up the van. Improvement: A clear sign to indicate the main entry door would be helpful. The existing sign to go around the building is great, but it was not clear which was the main entry.

Tommy S. 
Rating:
5.0

Customer did not leave a comment.

Whitney H. 
Rating:
5.0

I've used this UHaul location several times in the past and it's always a great experience.

Terri C. 
Rating:
5.0

Jose provided excellent service, I will be back.

Gysella C. 
Rating:
5.0

Jose very help you in a very profesional way

Maria L. 
Rating:
5.0

Customer did not leave a comment.

Christina N. 
Rating:
4.0

The manager on site was straight to the point and made the process seamless

Gregory C. 
Rating:
5.0

José was so nice and an absolute hoot! Excellent customer service. The truck was brand new and worked great as well.

Jenise P. 
Rating:
5.0

Was a little disappointed that pick up location had to be changed the day before but the guy (wish I'd gotten his name) at 1433 55th Ave wa super helpful and had everything ready to go right when I got there. I had done online check in and just had to sign one thing quickly and got handed the keys. Super easy!

Sophie C. 
Rating:
4.0

Surrounding Location in Oakland a bit shady but inside was decent. Jose, store associate, was super friendly and explained everything well.

Kylie D. 
Rating:
5.0

Customer did not leave a comment.

Adriel L. 
Rating:
2.0

Locating office on site was confusing. Agent had difficulties assigning the truck and the tow package as one unit of rental. He was very professional and determined to get it right for me.

David D. 
Rating:
5.0

Everything was great besides I'm not sure why I got charged two different charges. One being 77$ and one being 20$. Clarity on this would help a lot. Thank you.

Marcus M. 
Rating:
3.0

Customer did not leave a comment.

Martin B. 
Rating:
4.0

I got a charge added to my bill for insurance I declined twice. Now working through a dispute for that. Also this addresses phone number is disconnected so can't talk to the owner of the location to resolve it.

Christopher W. 
Rating:
5.0

Highly recommended! Formally with super fast pickup. Thanks!

Garrick B. 
Rating:
2.0

I originally scheduled to rent and pick up the U-Haul truck at the 6th St, Berkeley location. When I arrived to pick up the truck, I was told that they didn't have the truck at that location and I would have to travel 20 min away to Oakland to pick up the truck. This was very frustrating because I had to take an Uber to the Berkeley and then the Oakland locations. There was no email, text phone call or any other communication letting me know that I had to go to the Oakland location. My confirmation email stated that My pick up location was Berkeley. This is very poor customer service!

Aaron D. 
Rating:
1.0

Customer did not leave a comment.

Alexandre S. 
Rating:
5.0

Thank you God bless

Patricia M. 
Rating:
3.0

Location had you in and out no complaints maybe a little better customer service with pickup and dropoff

Timothy P. 
Rating:
5.0

Jose Castellano is very knowledgeable and helpful; we were overwhelmed because we were renting the U hual from the Stockton location and didn't know the processed of drop of. He was so knowable about the processed and everything was done smoothly. He made our experience a breeze. I would recommend all my friends and family to come here because he made us feel comfortable and listened to all of our concerns, and answered all the questions we had They offered a dropped off serviced which was very convenient for us because we utilized the truck until the end of the day.

Johnny E. 
Rating:
4.0

Truck was great, almost brand new. No problems. Quick and easy picking up and dropping off. Signage about where to enter and park could be better.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

DAWN B. 
Rating:
5.0

Jose is the man. Genuine, up-front and funny as hell -- He'll offer in kind what you offer. 15 stars out of 10 -- would give more but then it's like offering free street tacos from International at 3AM in the morning. Despite a couple setup mishaps and an ordering struggle on my part, he swiftly helped me up to the plate (check out the awesome bay love) to take on the 13+ hour trek. It was solidly appreciated and his anecdotes made me second-doubt my choosing to move. It's gold when you know how challenging it is from both sides of the counter -- he does -- anyhow, take it as you will, one of the true diamonds in the rough.

DanAnh N. 
Rating:
5.0

Customer did not leave a comment.

Marques D. 
Rating:
1.0

the person who helped me literally yelled at me for not coming into the office right when I pulled into the lot and then proceeded to question me as to why I didn't listen. The whole experience was less than good. I'm never going back to this location ever again or using uhaul again. I'd like a refund.

Taylor M. 
Rating:
5.0

The truck had a problem with the fuel meter but everything as for the customer service was excellent. Jose was very kind and patient. I would definitely recommend this location.

Kelly J. 
Rating:
1.0

The employee at the desk was very rude, made assumptions of me, and was not patient with my questions. This experience has colored my view of UHaul and I don't plan on renting a truck in the future.

Jennifer R. 
Rating:
2.0

Customer did not leave a comment.

Sonam T. 
Rating:
4.0

Customer did not leave a comment.

Brian J. 
Rating:
3.0

hi. My issue is not so much the location as Uhaul. I ordered a van with dolly & blankets. The day OF my order I got a call telling me that no vans are available & got downgraded to a truck but told that it would at least have the dolly & blankets. The location did not have either-- and wrote that there was 1/4 tank- didn't have me check- I got in & there was less gas so I took a pic of the gas & was later charged for gas & not given any discount for the 2 giant mistakes that were entirely the fault of Uhaul. I think I deserve at least a partial refund. I am happy to show the pic of the gas with the timestamp of 3 min after I drove from location. Thanks

Audette L. 
Rating:
1.0

This place is a complete scam to the fullest. DO NOT RENT FROM THIS PLACE! I'm surprised they are open with all of the bad reviews about the same thing. I reserved a truck online for $30 then when I get there I paid $60? Ok. Then I get charges that I rode for 242 miles? I drove from the location to the city and back, a max of 30 miles. What? I made an attempt to call them and the woman who answered said she'll be getting back to me with more details. Takes no ownership and blames everything on a male coworker who was working at the time. This scam ass uhaul location. You're better going somewhere legit. Do not give them your money! SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM. Update - lady who works there said they'd be giving me a refund for the incomplete charges. Another update - NO refund was made for the lack of gas and the over charge. We were suppose to be charged like $40 after we spoke. Final update - Uhaul sent me an invoice for $77 saying it's going to collections but still has my $68 I paid. WHY?!!!???!?????? I went to the location to ask why and the girl printed me out sheets that barley had ink on them and tried to say I was loud. Yelled the same excuses. She was louder and more mad then me which was hilarious. They still have my $68. Stop spending so much time on how mad I am and realize that I'm no dummy to your scam games. Whoever can make reason of how I'm being charged as legit is CRAZY just like her. Don't rent from this place. They're a scam. It's run down and they have many reviews online just like mine. They don't know how to manage this place yet take your credit card and information. If you want to deal with this, like hella other people have... go here!

I'yuana P. 
Rating:
1.0

First of all they charged me for two days worth and accused me of not returning the van, when it was returned within the 4 hours it was scheduled to be rented. They processed a payment for 2 days worth of rental after I had called them twice. They sent me 2 invoices of which shows a reimbursement of the overcharge, IN CASH. I had them re-issue me an invoice reflecting a Credit card reversal for the amount and I'm still waiting for that reimbursement to come through. It has been a couple of days and there's still no sign of the reimbursement. I expect a follow regarding this awful experience. Or this business will surely be hearing from BBB.

Melvign B. 
Rating:
1.0

Location was a dump. Made online reservation at the Gilman street location, but--randomly--that's not where the truck ended up. Had to take a long Uber ride to this location in the middle of a

David K. 
Rating:
5.0

I have been renting from this location since last September and I would recommend it to anyone. Errick, the owner, is very fast and reliable and will definitely make your life easier. recommended!

Oakland First F. 
Rating:
5.0

Customer did not leave a comment.

Nishan S. 
Rating:
5.0

Thank you!!!! Perfect !!!!

Jennifer W. 
Rating:
1.0

Parking location is not secure, the truck had a hole punched in the gas tank, leaking gas everywhere and truck stank of gas. People need to move their clothes, bed etc and not have belongings soaked in gasoline.

David S. 
Rating:
4.0

Customer did not leave a comment.

Erin Marie M. 
No reviews have been submitted for this location.

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