Customer Reviews for Brads International

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brads International

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Lee R.
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Everything was just fine we had great customer service the customer service representative was very courteous and professional.

Arianna B.
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Jose was awesome and helpful!

John M.
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Vans and small box trucks available for rent, along with hand trucks and hauling dollies. Jose is an honest, cool guy too. Please note his cell is listed on the side of the building if he's not currently in the office. Recommended!

Andrew S.
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Customer did not leave a comment.

EH L.
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cursory service,: @pickup, uncertain which truck he gave driver keys for, asked to see the keys then pointed to another truck

Nikolai S.
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I made a reservation for a 10' but upon arrival was told they don't have it.

Chris S.
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Customer did not leave a comment.

Paul H.
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Clean and customer friendly. Was in and out in 5 mins because of online check in.

Brittany C.
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Customer did not leave a comment.

Ryan F.
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Customer did not leave a comment.

Cassia A.
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Everything about the process was incredibly smooth and easy.

Ndapa M.
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Customer did not leave a comment.

BRYAN G.
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Both passenger tires were dangerously worn.

Janel W.
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Everything was really easy and went well!

Hillary G.
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Customer did not leave a comment.

Cameron M.
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Customer did not leave a comment.

KELLY F.
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Customer did not leave a comment.

RAITIS S.
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The person that assisted me (might be the owner of that location) was very friendly and helpful!

Daniil B.
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Customer did not leave a comment.

Tommy S.
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Overall, Jose was friendly and efficient. The van was the perfect size for us and easy to maneuver. The pick up and drop off were smooth. I appreciated Jose calling to make sure we were still picking up the van. Improvement: A clear sign to indicate the main entry door would be helpful. The existing sign to go around the building is great, but it was not clear which was the main entry.

Whitney H.
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Customer did not leave a comment.

Terri C.
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I've used this UHaul location several times in the past and it's always a great experience.

Gysella C.
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Jose provided excellent service, I will be back.

Maria L.
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Jose very help you in a very profesional way

Christina N.
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Customer did not leave a comment.

Gregory C.
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The manager on site was straight to the point and made the process seamless

Jenise P.
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José was so nice and an absolute hoot! Excellent customer service. The truck was brand new and worked great as well.

Sophie C.
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Was a little disappointed that pick up location had to be changed the day before but the guy (wish I'd gotten his name) at 1433 55th Ave wa super helpful and had everything ready to go right when I got there. I had done online check in and just had to sign one thing quickly and got handed the keys. Super easy!

Kylie D.
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Surrounding Location in Oakland a bit shady but inside was decent. Jose, store associate, was super friendly and explained everything well.

Adriel L.
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Customer did not leave a comment.

David D.
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Locating office on site was confusing. Agent had difficulties assigning the truck and the tow package as one unit of rental. He was very professional and determined to get it right for me.

Marcus M.
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Everything was great besides I'm not sure why I got charged two different charges. One being 77$ and one being 20$. Clarity on this would help a lot. Thank you.

Martin B.
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Customer did not leave a comment.

Christopher W.
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I got a charge added to my bill for insurance I declined twice. Now working through a dispute for that. Also this addresses phone number is disconnected so can't talk to the owner of the location to resolve it.

Garrick B.
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Highly recommended! Formally with super fast pickup. Thanks!

Aaron D.
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I originally scheduled to rent and pick up the U-Haul truck at the 6th St, Berkeley location. When I arrived to pick up the truck, I was told that they didn't have the truck at that location and I would have to travel 20 min away to Oakland to pick up the truck. This was very frustrating because I had to take an Uber to the Berkeley and then the Oakland locations. There was no email, text phone call or any other communication letting me know that I had to go to the Oakland location. My confirmation email stated that My pick up location was Berkeley. This is very poor customer service!

Alexandre S.
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Customer did not leave a comment.

Patricia M.
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Thank you God bless

Timothy P.
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Location had you in and out no complaints maybe a little better customer service with pickup and dropoff

Johnny E.
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Jose Castellano is very knowledgeable and helpful; we were overwhelmed because we were renting the U hual from the Stockton location and didn't know the processed of drop of. He was so knowable about the processed and everything was done smoothly. He made our experience a breeze. I would recommend all my friends and family to come here because he made us feel comfortable and listened to all of our concerns, and answered all the questions we had They offered a dropped off serviced which was very convenient for us because we utilized the truck until the end of the day.

Steven B.
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Truck was great, almost brand new. No problems. Quick and easy picking up and dropping off. Signage about where to enter and park could be better.

DAWN B.
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Customer did not leave a comment.

DanAnh N.
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Jose is the man. Genuine, up-front and funny as hell -- He'll offer in kind what you offer. 15 stars out of 10 -- would give more but then it's like offering free street tacos from International at 3AM in the morning. Despite a couple setup mishaps and an ordering struggle on my part, he swiftly helped me up to the plate (check out the awesome bay love) to take on the 13+ hour trek. It was solidly appreciated and his anecdotes made me second-doubt my choosing to move. It's gold when you know how challenging it is from both sides of the counter -- he does -- anyhow, take it as you will, one of the true diamonds in the rough.

Marques D.
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Customer did not leave a comment.

Taylor M.
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the person who helped me literally yelled at me for not coming into the office right when I pulled into the lot and then proceeded to question me as to why I didn't listen. The whole experience was less than good. I'm never going back to this location ever again or using uhaul again. I'd like a refund.

Kelly J.
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The truck had a problem with the fuel meter but everything as for the customer service was excellent. Jose was very kind and patient. I would definitely recommend this location.

Jennifer R.
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The employee at the desk was very rude, made assumptions of me, and was not patient with my questions. This experience has colored my view of UHaul and I don't plan on renting a truck in the future.

Sonam T.
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Customer did not leave a comment.

Brian J.
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Customer did not leave a comment.

Audette L.
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hi. My issue is not so much the location as Uhaul. I ordered a van with dolly & blankets. The day OF my order I got a call telling me that no vans are available & got downgraded to a truck but told that it would at least have the dolly & blankets. The location did not have either-- and wrote that there was 1/4 tank- didn't have me check- I got in & there was less gas so I took a pic of the gas & was later charged for gas & not given any discount for the 2 giant mistakes that were entirely the fault of Uhaul. I think I deserve at least a partial refund. I am happy to show the pic of the gas with the timestamp of 3 min after I drove from location. Thanks

I'yuana P.
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This place is a complete scam to the fullest. DO NOT RENT FROM THIS PLACE! I'm surprised they are open with all of the bad reviews about the same thing. I reserved a truck online for $30 then when I get there I paid $60? Ok. Then I get charges that I rode for 242 miles? I drove from the location to the city and back, a max of 30 miles. What? I made an attempt to call them and the woman who answered said she'll be getting back to me with more details. Takes no ownership and blames everything on a male coworker who was working at the time. This scam ass uhaul location. You're better going somewhere legit. Do not give them your money! SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM. Update - lady who works there said they'd be giving me a refund for the incomplete charges. Another update - NO refund was made for the lack of gas and the over charge. We were suppose to be charged like $40 after we spoke. Final update - Uhaul sent me an invoice for $77 saying it's going to collections but still has my $68 I paid. WHY?!!!???!?????? I went to the location to ask why and the girl printed me out sheets that barley had ink on them and tried to say I was loud. Yelled the same excuses. She was louder and more mad then me which was hilarious. They still have my $68. Stop spending so much time on how mad I am and realize that I'm no dummy to your scam games. Whoever can make reason of how I'm being charged as legit is CRAZY just like her. Don't rent from this place. They're a scam. It's run down and they have many reviews online just like mine. They don't know how to manage this place yet take your credit card and information. If you want to deal with this, like hella other people have... go here!

Melvign B.
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First of all they charged me for two days worth and accused me of not returning the van, when it was returned within the 4 hours it was scheduled to be rented. They processed a payment for 2 days worth of rental after I had called them twice. They sent me 2 invoices of which shows a reimbursement of the overcharge, IN CASH. I had them re-issue me an invoice reflecting a Credit card reversal for the amount and I'm still waiting for that reimbursement to come through. It has been a couple of days and there's still no sign of the reimbursement. I expect a follow regarding this awful experience. Or this business will surely be hearing from BBB.

David K.
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Location was a dump. Made online reservation at the Gilman street location, but--randomly--that's not where the truck ended up. Had to take a long Uber ride to this location in the middle of a

Oakland First F.
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I have been renting from this location since last September and I would recommend it to anyone. Errick, the owner, is very fast and reliable and will definitely make your life easier. recommended!

Nishan S.
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Customer did not leave a comment.

Jennifer W.
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Thank you!!!! Perfect !!!!

David S.
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Parking location is not secure, the truck had a hole punched in the gas tank, leaking gas everywhere and truck stank of gas. People need to move their clothes, bed etc and not have belongings soaked in gasoline.

Erin Marie M.
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Customer did not leave a comment.

Gael S.
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This has been one of the worst vendor experiences I have ever had (and I will certainly be posting this online). I was given a price online and I called U-Haul to confirm my understanding was correct. When I got to the facility later that day I was told a different price. The rep there and I were on the phone for a half hour trying to get it straightened out. There was an obvious math error. Finally, I was told it would be straightened out when I returned the van. I returned the van during the hours when the facility was to be open but it was locked and closed. I called U-Haul about the situation and to resolve the pricing problem, spent another half hour on the phone, and was finally told that it would be handled and to watch for my email. I received an email the next day and I was still overcharged. I called U-Haul and this time was on the phone for more than an hour. The situation was not resolved and I was not allowed to speak to a supervisor. I was told facility manager would call me within 48 hours. 48 hours is almost up; no call. I don't believe I will get a call nor do I believe that U-Haul customer service has the ability to resolve this situation. I will never never use U-Haul again. I will do everything I can think of to alert others to how bad this service is. I will contest the charges with my credit card company. Do not use U-Haul. Find some other way to move your stuff.

GARY S.
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Have your rep inspect the vehicle after it's been used. Can't blame the homeless on this one. Clearly stuff left behind by the previous user. Because the back of the truck was up against the fence, no way could a homeless person got that furniture in there, I wasn't able to inspect and take a picture of the space u til I got to my destination. Also, the gas gauge was below the amount at the time of rental. I had to go out twice to put gas in order not to get charged. I have receipts and pictures to back up,these claims.

Michael L.
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Customer did not leave a comment.

Quineen S.
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I was charged a different rate than my reservation and now I have to dispute the credit card charge. I feel I was taken advantage of and I can't understand why they would charge me $99 per day instead of the $19.95, - I will add a Yelp review to warn other customers to really pay attention so they won't get over charged.

Rachel K.
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We ordered blankets but there were none - why do Uhaul locations never have moving blankets?

Lindsey R.
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Uhaul could not have possibly made my moving day more of a nightmare. It was unbelievable how difficult it was to accomplish such simple tasks. These franchises are so poorly managed they shouldn't exist.

Rebeca S.
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I do recommend that location, however, I was sent to a different location on 4th Street first. My reservation was for 7:00 am, and it said I could pick it up with my phone. When I got there it was closed, so I was standing at an industrial area for a while until I could get in contact with them. They said they opened at 10:00 am, and you could not pick it up with your phone. Please stop sending people there before 10:00 am. You can't pick it up, and it is a very annoying experience.

Keagen C.
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I was rerouted twice. Never received a phone call from uhaul. So I went to the Sherman drive location. Was told to go to international blvd location. I had almost arrived there and got a call from this location telling me the truck was not at international. Employee did not know address of business (for gps as we are new here). Had to go hunting for the business. Finally obtained the vehicle at 3:00pm when I was supposed to pick up at 2pm... made me late for everything today.

jayson G.
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Customer did not leave a comment.

Stefani B.
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The electronic program showed a tire issue but the sales person told me to ignore. I was concerned.

yolanda T.
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The young man was very professional.

Nicholas M.
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Customer did not leave a comment.

Jenica O.
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Easy and convienent and friendly quick service

cymone G.
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When I first got there, my truck was rented out to someone else but under my name. The rep stated that since my information was already filled in, which I was advised to do prior to pickup, he was not required to request a ID at pickup. That would make sense if it was actually rented out to the right person. I would recommend still verifying the information to ensure it is indeed the correct reservation. I called 1-800-go-uhaul and was informed I still needed to call customer service to get my issue resolved. Another persons reservation got changed so I could get the truck which didn't make me feel good. Now that person had to travel to Berkeley to pickup a truck due to U-Hauls mistake. As a former employee of U-Haul this was not the best experience. Upon my return I was only charged for 1 day rental, which I was grateful for since I had it over 24 hours.

Tracy J.
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Customer did not leave a comment.

Paul T.
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Really great service. I was a little late returning my truck and was not charged. I will definitely use this location for my future truck rental needs.

Anthony D.
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Customer did not leave a comment.

brije G.
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Customer did not leave a comment.

Francis A.
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I have no comments at this time. Everything went very smooth for me. Thanks

Rolf N.
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Truck not ready. Order changed from 20' to 10' without consulting me; I was only told upon arrival. Reservation stated 8 AM and showed store open 8 - 6 PM, but employee did not arrive until 8:30. I had to go to another location and the truck had 1/8 tank of gas, so the first thing I had to do was get gas. I had 4 movers waiting around for an hour as uhaul wasn't ready. The 1/8 of a tank issue relates to the west grand location, they rest is for my original reservation on San Pablo.

kamal N.
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great customer service

william S.
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Clean but broken rearview mirror. It was as decent experience, but the cab smelled like cigarette smoke.

Emma R.
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Excellent service

LAPRIEYA E.
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Everything

Cherif K.
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The location was closed at the time of the appointment, so I had to wait more than 30 minutes. People are rude as hell, you can even ask the a simple question. When I received the paperwork, the mileage was wrong, it was more tha 100 miles than what it was showing on the paper, and the fuel was almost empty, emergency fuel turned on just after I turned the truck on. The truck had very bad smell. I used a truck and I returned it to the location, and I dropped the keys where I was told to by the lady who gave me the truck, the next day I received a call from that location saying that the truck was stolen, and I got charged $375 . This is the worst experience I have ever had. This location should close down. Im not surprised when they told me that the truck was stolen. The location is a big mess

Kristina Z.
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The gentleman in the front desk did not mentioned any instructions for Drop off after hours in the app. He did not made any comments or mentioned a process online. He only mentioned to drop the keys in the box available at the location. I experience trouble during the Drop off since absolutely no information was provided in the front desk. This is supposed to be a U-Haul dealer location, how come they don't refer or mention anything regarding the processes, specially for after hour drop offs?. Serious lack of customer service.

Chris O.
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Completely disgusting and dirty location and I felt unsafe while looking for almost 20 minutes for the drop box location which was not located anywhere near the front door of your office..

Kathleen R.
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Customer did not leave a comment.

asia S.
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Customer did not leave a comment.

nathaniel W.
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the young man was professional respectful

Jeffrey R.
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If a reservation is made online, in advance, AND a customer uses the express online check-in, then UHAUL should not be changing the location of the pickup at the last minute (I got a text while at the pickup location...3 minutes passed the pickup time...stating that the pickup location was somewhere else!! I had to get transportation again to go to the new location. That is BS! If you can't actually reserve a vehicle at the location that a customer reserved it, what is the point of a reservation!

Russell T.
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I gassed it up on return beyond what it started with and I was still charged a $7.50 gas fee.

Rosie B.
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I have rented here several times, the Young Man not sure of his name is always very professional and helpful. He really gives such great customer service. I look forward to renting again and telling my friends and family if the need ever arises. Thank You.

Gail R.
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Excellent customer service. Thank you

Emma R.
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Customer did not leave a comment.

Lizbeth W.
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Customer did not leave a comment.

Thomas F.
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I never personally interacted with anyone - after hours drop. I don't have data on my phone, so I wasn't aware of the "photo of the dashboard" requirement for drop off until after I left the keys in the slot. It took about 20 ins for a rep to take my call to settle everything. After that, it all went well and I got a proper receipt via email today.

Moira S.
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The young man that runs this location, at least it seems that he runs it, was very helpful and professional. I was impressed. I had no issues at all with the equipment.

Donald T.
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My overall experience was terrible. I reserved the truck at a location close to my house. Someone called that I'll have to pick it up from another location which is Fremont. They then changed the size from 26foot to 17foot. Was later told to go to Oakland. Went there they said I'm at the wrong location. Had to go to another location, again. Worst of it, I had a $50 guarantee reservation credit which the guy at the location didn't know about and charged me the regular fees. Every inch of this experience was horrific.

Theresa P.
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Super quick check in and out service.

Kipchogi S.
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Young man utilized excellent customer service knowledge with our transaction.

mae W.
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Mileage is more than the truck cost.

No reviews have been submitted for this location.

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