Customer did not leave a comment.
DAVID D
Customer Reviews for Brads True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The place didn’t have the reservation that I made a week prior and I almost wasn’t able to get a truck on the day I needed it.
nathan hThe 2 boys argued over who was going to help me, neither one of them wanted to. They need to learn how to hook the trailers up.
SHAWN CThe left turn signal did not work. The guy who checked us out did not know how to do it and how to get someone else to finish it. It took a long time as a trailer did not even show it was on their lot at first. The employees were very helpful and what they could help with and nice.
MARK SThe staff was un knowledgeable about U-Haul equipment. I had to wait approximately 45 minutes before I even received help and then it still took approximately an hour for them to complete the process of getting me checked out. I was towing a trailer with the U-Haul truck and they try to sell me a hitch and ball. Saying that the trucks do not come with balls for the trailer. This was an entire shit show at this location. I would not recommend to anybody to go there for anything. Customer service 0⭐️ knowledgeable 0 ⭐️ recommendation 0 ⭐️ it’s embarrassing at best disgraceful that this is the representation of U-Haul.
JERRY SMore choices for one way dropoff truck rental that can closerto where you moved too
RICHARD RIf I have any negative feedback it would be that all of the larger trucks be diesel instead of gasoline
RICHARD BNothing the guys at the u-haul counter were excellent with my transaction with them and when I was leaving after I brought the truck back my truck wouldn't start.those guys made sure to give me a jump and make sure I was OK. Being a senior citizen lady these days it was a beautiful thing and I say thank you!!
shelli mTruck drove smoothly
david WThe oil light was on and the inside was nasty.
Terri CService was quick and professional
James TI was informed the day before getting the UHaul truck that I would have to drive 90 miles to pick it up. It actually was 130 miles one way and it completely messed up our moving plans.
DAVID MNobody was even there when we dropped the unit off late in the morning.
ORVILLE VCar dolly had well located, bold and easy to follow instructions. The car dolly was easy to attach to hitch and connect the wiring. All the signal lights worked fine. Safety chains were designed to accommodate various lengths required.
Herman B