The staff was un knowledgeable about U-Haul equipment. I had to wait approximately 45 minutes before I even received help and then it still took approximately an hour for them to complete the process of getting me checked out. I was towing a trailer with the U-Haul truck and they try to sell me a hitch and ball. Saying that the trucks do not come with balls for the trailer. This was an entire shit show at this location. I would not recommend to anybody to go there for anything. Customer service 0⭐️ knowledgeable 0 ⭐️ recommendation 0 ⭐️ it’s embarrassing at best disgraceful that this is the representation of U-Haul.
JERRY S
Brads True Value
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Vernon, MO 65712
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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More choices for one way dropoff truck rental that can closerto where you moved too
RICHARD RIf I have any negative feedback it would be that all of the larger trucks be diesel instead of gasoline
RICHARD BNothing the guys at the u-haul counter were excellent with my transaction with them and when I was leaving after I brought the truck back my truck wouldn't start.those guys made sure to give me a jump and make sure I was OK. Being a senior citizen lady these days it was a beautiful thing and I say thank you!!
shelli mTruck drove smoothly
david W