Customer Reviews for Brantford Motorcycles Etc Inc
(U-Haul Neighborhood Dealer)

1,302 reviews

643 Colborne St W   Brantford, ON N3T5L5

(519) 752-0127

Hours

  • Monday
    Closed
  • Tue–Fri
    9 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(519) 752-0127

643 Colborne St W
Brantford, ON N3T5L5

Services at this Location:

Hours

  • Monday
    Closed
  • Tue–Fri
    9 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Really friendly, very efficient staff...processing time for me to arrive, get the paperwork done , hooked up and on the road.. less than 10 minutes!!! THANKS ROB!!!! :-)

Scott C. 
Rating:
3.0

Trailer was clean however trailer light wiring needs work. I made it work for my trip however I don't get paid to fix the trailer lights.

Easton D. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Katelynn F. 
Rating:
5.0

Customer did not leave a comment.

TERESA A. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Precious M. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Very efficient and helpful. No improvement necessary

LEE M. 
Rating:
4.0

Although it says no smoking, the truck obviously had been smoked in. Otherwise the entire process was easy.

Carole L. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Friendly service and easy pick up and return

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Check engine light on, vehicle was misfiring and did not run well. Gas cost more money due to the vehicle not running correctly

Justin G. 
Rating:
3.0

No window washer fluid in the van when picked up.

John C. 
Rating:
4.0

You should be specific with the prices listed in your website, it only says 19 point something and I even got a quote with a total of 34, I even said I'll rent it for 2 hrs but ended up returning it not even an hour but I still got charged $50. It's ridiculous

MariaTana M. 
Rating:
5.0

Great overall. Easy to book. Easy to return. Friendly. Cheap. Well maintained vehicle

reynaldo K. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

When another location could not fulfill my confirmed reservation, this place stepped up and had what I needed on very short notice.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

My order was switched to three different addresses forcing me to drive further than anticipated and subsequently paying for more mileage than intended. The online check in was not working for me and I had to call customer service twice to figure out what was wrong. When getting into the truck there was coffee stains all over and an empty coffee cup on the ground beside the drivers seat. I will not be using your services again after this bad experience.

Sarah P. 
Rating:
5.0

Reinstate one way rentalbfor 26 foot trucks.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Great guys to deal with.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Charlie M. 
Rating:
5.0

I like the service, fast and easy

Hoang L. 
Rating:
5.0

Staff was kind and efficient, assisted in hookup. When dropping off no issues. Would rent again.

Spencer M. 
Rating:
4.0

Customer did not leave a comment.

Ryan V. 
Rating:
5.0

Customer did not leave a comment.

Chantell N. 
Rating:
3.0

Your check engine light was on. Your check gas cap light was on.

Janice P. 
Rating:
5.0

Very helpful with hook up and safety check.

john B. 
Rating:
5.0

Customer did not leave a comment.

Nikolay K. 
Rating:
5.0

Fantastic experience as our other transactions with this location have been. We were disappointed to have had to bring the trucks all the way back to the pick up location but we had a great and very accommodating assistant that lowered the price on the second truck and really put us at ease. Super stressful and we thank you sincerely for the service.

Nicholas J. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Very friendly and helpful service!

john B. 
Rating:
1.0

This has nothing to do with this location. But changing the pick-up spot TWICE, once while I was already on my way, made for a stressful experience. I said more in my email. Contract#20363880

Ted L. 
Rating:
3.0

My experience was awful. My pickup location was changed, and when I arrived at the new location, the keys were locked inside of a closed business. I spent an hour between online and phone support, to end up at a third location. I ended up with a truck that was too big, and no appliance dolly. I even emailed and verified that my truck would be ready and waiting at this second location, and that a key would be left out for late pickup earlier that day, because this happened to me last time as well. I would rate my experience at 0 stars if possible.

Aaron J. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G B. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

roger B. 
Rating:
4.0

Rob welcomed us warmly yet professionally. All was well but I was disappointed that the vehicle floors throughout were really quite dirty and the seats hadn't been vacuumed or cleaned. There was also what seemed to be the occasional smell of weed when we turned on the heater. I have rented many vehicles in the past from other rental agencies so I recognize what good standards should be. I hope the next time I rent, I'll see a cleaner vehicle.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

ALBERT S. 
Rating:
5.0

Quick tour guide before driving.

VYSHAKH C. 
Rating:
5.0

Friendly, helpful staff. Couldn't have been any better.

PATRICK M. 
Rating:
5.0

It helped us do our move of two houses in two days very large inside holds lots of items. The ramp made it easy to access the back of the truck.

Jim W. 
Rating:
5.0

The app was not working on my phone. It took 2 hours to get my rental truck. I was frustrated, upset and in tears dealing with the “chat” and nobody picking up the phone. FINALLY Carl walked me through everything and he was amazing. Apparently you have to open the app in Chrome sometimes....who knew?Not me.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Emerson D. 
Rating:
4.0

Customer did not leave a comment.

meghan G. 
Rating:
5.0

Customer did not leave a comment.

ALEX V. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
4.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Allen Y. 
Rating:
5.0

Customer did not leave a comment.

Selena D. 
Rating:
5.0

Customer did not leave a comment.

Mihai B. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE W. 
Rating:
5.0

Professional and personable service. Thank you.

Aleksander M. 
Rating:
5.0

Customer did not leave a comment.

Carol A. 
Rating:
5.0

Customer did not leave a comment.

LUCAS C. 
Rating:
5.0

Customer did not leave a comment.

Derald W. 
Rating:
5.0

Best u-haul in Brantford.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Erin S. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Ojistoh S. 
Rating:
5.0

Customer did not leave a comment.

Tammy O. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

I've rented many uhauls over the years, and I have to say, this location was probably the best experience so far. -they pulled the trailer out for me to make it easy to back up and hook on. -check in was quick and easy -equipment was clean and in great condition. -friendly and helpful staff

Tyler K. 
Rating:
4.0

Was charged $15 coverage fee but didn't choose the option

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

Very friendly and helpful staff

William A. 
Rating:
5.0

Customer did not leave a comment.

IRENE R. 
Rating:
5.0

Customer did not leave a comment.

dallas S. 
Rating:
5.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
3.0

Customer did not leave a comment.

STEPHENA G. 
Rating:
3.0

Good customer service, easy drop off

Derek M. 
Rating:
3.0

3 days before moving, pick up.location goy changed. So I had to commute to go get it. Charged gas because I was a mark off from what they said it was when I picked it up. Website was difficult to book on.

Megan W. 
Rating:
5.0

This was a great experience dealing with this location. Everyone was very friendly, truck was in great condition, worked flawlessly. Even though this location is at the opposite end of the city to me and there are other locations closer, I will chose this one in future.

Michael E. 
Rating:
5.0

All was great this time

JACOB S. 
Rating:
5.0

The fenders on the car dollie I had where loose about to come off.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

friendly service - easy pick up and return

KEVIN S. 
Rating:
5.0

Really helpful And nice staff. The app wouldn't work, but they got me on my way anyways. Thanks again!

David K. 
Rating:
5.0

Customer did not leave a comment.

AARONSHAWN M. 
Rating:
4.0

Customer did not leave a comment.

Alexander T. 
Rating:
5.0

Customer did not leave a comment.

Trevor H. 
Rating:
5.0

The U Haul crew went out of their way to meet meet this location. Everyone at the dispatch office was helpful and kind, and Stephen the local area rep was friendly!

John H. 
Rating:
5.0

I rated the location as excellent because it was but my overall experience was terrible. I reserved a certain trailer for hauling a motorcycle then when I got to the U Haul location it wasn't there. Had to meet the driver across town at a different location that had the trailer I needed. Made me late to pick up my bike in Toronto.

Andrew G. 
Rating:
5.0

Rob was so friendly , professional and accomidating. He even parked the trailer for us.

Grace A. 
Rating:
5.0

Customer did not leave a comment.

ANDY J. 
Rating:
5.0

Customer did not leave a comment.

Maureen H. 
Rating:
5.0

Nice people, very respectful people and Amazing customer service skills. Free Coffee, also you can check their Awesome motorcycle inventory when picking up your U-haul rental

Paulo F. 
Rating:
5.0

This was by far the best place to rent U-Haul equipment. The staff was very helpful and very professional. Will definitely be using their services again.

David S. 
Rating:
5.0

Customer did not leave a comment.

Randolph C. 
Rating:
5.0

best location i've ever used and i move like every damn year

Tanya O. 
Rating:
5.0

Customer did not leave a comment.

Troy T. 
Rating:
3.0

Proper Billing Information.

TINA M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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