Customer Reviews for Brantford Motorcycles Etc Inc
(U-Haul Neighborhood Dealer)

1,388 reviews

643 Colborne St W   Brantford, ON N3T5L5

(519) 752-0127

Office Hours

  • Mon: 12 pm–4 pm
  • Tue-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(519) 752-0127

643 Colborne St W
Brantford, ON N3T5L5

Services at this Location:

Office Hours

  • Mon: 12 pm–4 pm
  • Tue-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent customer service

LeeMunros G 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Y 
Rating:
5.0

Customer did not leave a comment.

Lisa P 
Rating:
5.0

Nothing. This is probably the best location I have rented a U-Haul from. Only thing is, I wish I found it sooner. The most helpful staff I have ever encountered at a U-Haul counter.

Bojan B 
Rating:
5.0

Staff was wonderful. Speedy check out. However the pickup was full of cigarette ash. When using the a/c had to also roll down windows as the smell of cigarettes was very evident. I was unaware smoking was allowed in the vehicle.

Pauline T 
Rating:
3.0

The login/pick up process is confusing. The sign on the lock box says one thing and the email says something else - i thought I had made two reservations by the end of it. Wasn't an awful experience, but could be a bit smoother!

Stacey M 
Rating:
4.0

Staff is extremely helpful and always great to deal with. Highly recommended/

Stephen B 
Rating:
5.0

Knowledgeable Staff, Quick Service, Great Place to rent from. *****

Jerry P 
Rating:
5.0

Excelente show

JOSE R 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
4.0

Customer did not leave a comment.

Kathleen H 
Rating:
2.0

Garbage in truck. And they told me it had 1/2 tank gas it was way below half

Brent H 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
1.0

Got charged 20$ for bringing the trailer back after they closed even if I brought it back 2 hours BEFORE MY TIME WAS UP!!!!!! Scam company, will find alternatives next time.

Eric D 
Rating:
5.0

Great service

Muhammad N 
Rating:
5.0

Customer did not leave a comment.

Marcel M 
Rating:
5.0

Customer did not leave a comment.

Stephen B 
Rating:
1.0

I was just 30 mins late they charged full next day. Iam a regular user I know they could have done better.

Muhammad N 
Rating:
5.0

Customer did not leave a comment.

GRAEME F 
Rating:
5.0

Great service A+++

MATTHEW C 
Rating:
4.0

Had has mishap but U-Haul was quick to correct it. Thank you for the generous service.

Kyle G 
Rating:
5.0

Customer did not leave a comment.

MIKE V 
Rating:
5.0

Always easy to deal with. I actually ended up getting a flat tire on my trip. Made one call and in less than an hour somebody was there to help me fix it, and I was on my way

Geoff G 
Rating:
5.0

The van was dirty the windows need to be cleaned.

Kristen G 
Rating:
5.0

I arrived late, right at closing time, but they still took the time to help me hook up the trailer… very nice people to deal with, thank you so much for the help.

Jose M 
Rating:
5.0

No complaints at all! Great experience!

CARLA M 
Rating:
5.0

Very clear instructions, easy process. Key drop box visible.

Kevin W 
Rating:
5.0

Fast, friendly service

peter s 
Rating:
3.0

The trailer was covered in mud on the outside. It was caked on the front of the fenders as well. And o e of the tires was worn to the wear bars on the inside. Tthe inside had dirt and mud in it when I picked it up. They did sweep it out but the floor had a film of mud. I had to put cardboard over the entire floor as we were moving furniture.

Mike F 
Rating:
5.0

Absolutely trouble free transaction. Rob had the rental set up for an easy hookup and go, and made sure I knew exactly what I needed to do when I brought it back.

Robert S 
Rating:
4.0

Customer did not leave a comment.

ALLAN D 
Rating:
5.0

Customer did not leave a comment.

Brandon P 
Rating:
3.0

Customer did not leave a comment.

Kyle B 
Rating:
5.0

Супер!

Artem P 
Rating:
5.0

Pick up / drop off was easy and the van was late model and in excellent condition. Even the rep I spoke to on the phone when I was a bit confused about the process was so kind and easy to talk to. (needed this rental to move personal items after a death in the family so my brain was not particularly sharp that day)

Karen V 
Rating:
5.0

Customer did not leave a comment.

Paul D 
Rating:
5.0

Great service at this location!!! Rob was awesome and great to deal with . Very happy

Dennis P 
Rating:
5.0

excellent customer service. highly recommend

jasmine l 
Rating:
5.0

Nothing

Tom J 
Rating:
5.0

Awesome customer service!

Irene K 
Rating:
5.0

Customer did not leave a comment.

Brycce K 
Rating:
5.0

Customer did not leave a comment.

Chris E 
Rating:
5.0

Sweep out the trucks

Cindy C 
Rating:
5.0

Customer did not leave a comment.

Doug C 
Rating:
5.0

Customer did not leave a comment.

Matthew H 
Rating:
5.0

Customer did not leave a comment.

Mike D 
Rating:
5.0

Customer did not leave a comment.

Sean W 
Rating:
5.0

Excellent customer service

sadick s 
Rating:
5.0

Customer did not leave a comment.

Craig R 
Rating:
5.0

Customer did not leave a comment.

Adam A 
Rating:
5.0

Thank you!

Tanya T 
Rating:
5.0

Customer did not leave a comment.

Brantford M 
Rating:
2.0

I was over-charged. Estimated mileage was more than actual mileage and was billed at estimated mileage. Never received an answer when I asked for clarification as to why I was billed more than what was on my receipt. Not to eager to use this service again.

Sandra A 
Rating:
3.0

Driver window handle fell off while trying to unroll window, kilometre/mileage gauge did not display kilometres but read tires need servicing, and tire pressure indicator light on. Cover cracked on instrument panel. Truck engine turned off while stopped at intersection, while in drive.

Jennifer v 
Rating:
5.0

Customer did not leave a comment.

Ayshea S 
Rating:
5.0

The Staff was very professional, efficient, and courteous.

Duane J 
Rating:
5.0

Customer did not leave a comment.

Ian P 
Rating:
5.0

Very good customer service. Very nice people

CAROL J 
Rating:
3.0

Customer did not leave a comment.

Mark F 
Rating:
3.0

Experience was satisfactory. Given that the van that I reserved two months ago was not available on the morning, I was going to pick it up. They did accommodate me by sending me 35 km away to pick up a van and also drop it off there when I was done. Adding at least an extra 70 km to my bill. They did say they will reimburse me $50 because my guaranteed reservation wasn't there. All in all I would rate this experience as two stars.

steven g 
Rating:
5.0

Great Service, Thank you!

Andrew S 
Rating:
5.0

Customer did not leave a comment.

Lori J 
Rating:
5.0

Customer did not leave a comment.

Jean M 
Rating:
5.0

Customer did not leave a comment.

W K 
Rating:
5.0

Customer did not leave a comment.

Moeen Z 
Rating:
5.0

Great customer experience. Equipment was in great shape and did the job perfectly !

Scott G 
Rating:
5.0

The use of the UHaul trailer made our move very cost effective. The staff at this location was amazing. Very friendly and helpful. We will definitely be back.

JOHN O 
Rating:
3.0

My reservation was initially for 183 Colborne St W. When I arrived there the vendor told me my reservation number was of no use to him and he had no record of me or my reservation.... I was to go to 'some other location' and get a truck from there. He could not give me an address and he clearly stated that I was not capable of using the address anyway. (?!) I was literally directed, 'over the hill, turn right, then keep looking some where down that road'. Not too professional or competent. The folks at Brantford Motorcycle were great though. Unfortunately the vehicle was full of dried/dusty mud. Not safe to drive with and not good for the furniture we had to move. So far I am 2 and 0 with UHaul. Good by.

C S 
Rating:
3.0

Customer did not leave a comment.

Shakil K 
Rating:
5.0

Customer did not leave a comment.

Sheldon M 
Rating:
5.0

Customer did not leave a comment.

Rita l 
Rating:
3.0

Drop off after hours so no communication or contact.

Dan C 
Rating:
5.0

Great customer service.

Bruce B 
Rating:
5.0

Customer did not leave a comment.

Perer S 
Rating:
5.0

Customer did not leave a comment.

Joanne D 
Rating:
5.0

We dropped off at the wrong location. The staff was so accommodating and friendly. They took care of all the necessary return paperwork. Easy and quick. Thank you 🙏

lynne r 
Rating:
5.0

No issue’s picking up or dropping off.

John B 
Rating:
5.0

Customer did not leave a comment.

Jessica F 
Rating:
5.0

Customer did not leave a comment.

Angela G 
Rating:
4.0

Customer did not leave a comment.

Kevin D 
Rating:
2.0

The roof of the truck had a lot of snow which later blew off on the highway. The back door was very difficult to raise and lower. I was charged more per kilometer than expected as the vehicle was a US vehicle and recorded in miles. The vehicle had about 83000 miles and was not suitable in my opinion for rental. The staff at the actual location were great. It is my second time renting from this company. The first time was a good experience.

Randall B 
Rating:
5.0

Customer did not leave a comment.

MARC W 
Rating:
5.0

It was an awesome experience

Dennis P 
Rating:
5.0

It was seamless and nothing to improve

Tara C 
Rating:
5.0

Smooth process and fantastic customer service

OLIVIA K 
Rating:
5.0

Good service and good price, thanks guys.

Aleksander D 
Rating:
5.0

Really friendly, very efficient staff...processing time for me to arrive, get the paperwork done , hooked up and on the road.. less than 10 minutes!!! THANKS ROB!!!! :-)

Scott C 
Rating:
3.0

Trailer was clean however trailer light wiring needs work. I made it work for my trip however I don't get paid to fix the trailer lights.

Easton D 
Rating:
5.0

Customer did not leave a comment.

Terry C 
Rating:
5.0

Customer did not leave a comment.

Cynthia C 
Rating:
5.0

Customer did not leave a comment.

Katelynn F 
Rating:
5.0

Customer did not leave a comment.

TERESA A 
Rating:
5.0

Customer did not leave a comment.

Steven R 
Rating:
5.0

Customer did not leave a comment.

Precious M 
Rating:
5.0

Customer did not leave a comment.

Thomas C 
Rating:
5.0

Very efficient and helpful. No improvement necessary

LEE M 
Rating:
4.0

Although it says no smoking, the truck obviously had been smoked in. Otherwise the entire process was easy.

Carole L 
Rating:
5.0

Customer did not leave a comment.

Steve h 
Rating:
5.0

Friendly service and easy pick up and return

Michael B 
Rating:
5.0

Customer did not leave a comment.

Russell M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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