It rained and the trailer leaked the rain and all my stuff got soaked and ruined
NICHOLAS B
Customer Reviews for Braselton Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service from the representative at this location. She was friendly and helpful!
MARK PYour customer service team on the phone and in person was excellent, very polite and accommodating to everything I needed. They get a ten out ten
MARLA DEverything went very well, hope to use your service again, thanks again, Sandy Alexander
SANDY AThe person was very helpful and courteous. Friendly atmosphere.
CECIL GGreat customer service and super easy to deal with. Great experience, thank you!
BENJAMIN C👍👍👍👍👍👍
IURII CBad internet service, and I have another extra pay and I don’t know why
FERNANDO TOrdered a 20 foot truck but was placed in a 26 foot truck. This made the move difficult as space to maneuver was an issue where I was moving to. The truck itself was clean but the maintenance light is on. I utilized the electronic after hours process and that was challenging to say the least.. it took about 20-25 minutes to get everything finalized.
Carl SThis location is convenient to my home and they generally have the product that I need when I need it. Thank you.
STEPHEN MWas after hours when I turned the truck back in . There for I have no comment on personal.
Wanda MSo, my appointed drop-off time, in writing, was 1pm. I arrived a little late to find out that the place closed every day at noon. The guy I spoke with blamed the pick up location. In addition to this I’m 61, have arthritis and had a hurricane coming in. So it was pouring rain with thunder and lightning and I had to un-hitch this trailer in the pouring rain at a lot next door because they had no room for me. I got it done, but not sure about this experience, may dispute the charge on my CC, due to unfullfillment of the contract. Just my thoughts, after the fact.
RICHARD BReserved our truck at the Athens, GA location on broad street for a move to Augusta ga. One day before our move we were told there was no truck in Athens and we would have to drive over an hour to Braselton to get our truck. We had no choice so we did. It was after hours and we could NOT find the truck. It was around the back of the building in a different parking lot. I was told the two Dollies and blankets I rented and paid for were in the back of the truck. They were not. Once back in athens, I went to that store to get the Dollie’s etc. and they said they didn’t have any for me. They could have cared less too. No sympathy. No apologies. Mind you this is the day of our move. It was a horrible experience and next time I will pay to have movers. They credited me the cost of the rented items. That’s it. If I could give NO stars I would! I do not recommend Uhaul at all!
Valerie JTook 45 minutes and 4 times for your guy to get me checked in and as a result I was double charged. I called customer service 11 times and was told TWICE, the manager that was assigned isn't in but will deal with this "issue" when she can. I'M NOT ON YOUR DAMN SCHEDULE! YOU PEOPLE MADE THE MISTAKE NOT ME! Now, you can deal with the BBB and my Capital One! WE ARE DONE!
BRUCE SEasy drop off.
Carrie BGreat experience, owner assisted ne with hookup as I have a disability, wouldn't have been able to do it without his help
RONALD LOne of the cleanest trucks I’ve ever had!
SCOTT RApp problems
Jan MAll ok, likely needed one size larger but made it work
Tasia D | ReservationService was excellent Equipment like new Best experience in years
Eric SI was transferred to this location last minute. The location was closed and had help wanted signs in the window. So everything was over the phone. With this location not having employees or an open business I did not get the moving blankets and moving equipment I paid to reserve. Also not a very easily accessible location for the 26 ft van.
Monica MLocation and attendant were great. Your app and online customer service are a complete joke. Absolutely terrible.
JOSEPH BA lot was so small it barely fit the two trucks I was returning, but we did it.
STEPHEN MTruck was not swept from previous user. I swept the truck out.
Mitchel MSmell better
David sThis location tried to charge me three times a much to drop off the transporter and I waited for hours and the roadside assistance never showed up.
Neo PUpon arrival, they could not dispatch us because the Internet was not working. They had to call to another facility to dispatch us. It took an hour from our time of arrival to dispatch us. Also, when we arrived at the house, we noticed right side rear tire had a big cut on the tire. I called immediately and the gentleman told me if it’s not losing ear. I’m fine just put duct tape on it. We had to stop every couple hours to check air in the tire, it was very stressful. Travel due to retire damage.
Yuliya BThe vehicle looks like it hasn’t been cleaned out in several uses. There was trash and dirt inside the front of the vehicle. There was also no gas when we picked up the truck, it was on 33 miles to empty. That’s not a great customer experience to have to stop at a gas station as soon as they pick up a moving truck. We also did not receive our utility dolly we rented, I would say whoever is in charge needs to do a once over before the customer comes to pick up the rental. With the minimal hours the location is open it is impossible to speak to anyone to get any of this cleared up,
Brianna RThe only suggestion I have is to install a phone holder.
MELITA MYour app is among the worst I've ever used. It glitches when your screen rotates, it gets stuck on loading and if you leave the app it submits whatever page you were on against your will. I hope the pictures and everything j submitted were correct because I didn't have a choice in the matter.
Matthew MNothing everything was good
Demetrius BGot marked at 1/4 tank was at 47 miles
Jason MAmazing
Elise DApp needs bugs fixed.
GREGORY NPaul was friendly and very helpful. Easy rental and pick-up process.
michael bAll is good friendly managers
Joyce SIs the false publicity because they say the pay rate is will be 20$ and finally we pay 90$ dollars.. that's more expensive
Elisa Pbad cellphone reception making online checkout very difficultand aggravating.
Ned LNo I did not move into your unit because I only needed for about 3 weeks and you were trying to make me pay for February as well. I went and found another unit at another location
Angie F | ReservationThey used recycled pictures of the truck not showing obvious damage i say obvious because stickers were missing. There's no signal at the location it took 30 minutes of walking around to do the check in process.
Gregg SThe Braselton Location was fine. My pick up location was Buford who gave my guaranteed trailer rental away without notice causing me over an hour an a half round trip out of my way while people were waiting on me to load the trailer. One of the worst customer no service experiences in my life when considering the stress and limited time of the day. You guys should know better. You should do better.
mark jRented 2 utility dollies online with the truck, picked up the truck before business hours per online reservation, dollies were not in the back of the truck. When we returned the truck, the agent was waiting outside and I told him that there was no dollies in the back and I had requested 2. He said he only has one on location in a sarcastic tone of voice. I said well I shouldn't be charged for either since I didn't get them and he shrugged his shoulders and said, well I will see what I can do about it and took the keys from me and went on about his business. No apology, no nothing. Poor business
Kari BDropped off after hours
KELLY SNo problem with returning the uhaul truck to this location. Thank you very much.
Chris HThe driver side door didn’t shut properly unless slammed hard, the locations parking lot is tiny and very hard to maneuver through and park in.
JOSHUA AThe location is very convenient to I-85 and on Hwy 53 in Braselton. The negative is there is not adequate internet service to complete the online requirements at that location. It took us a long time waiting on the next screen to load. We had to go home to be on our internet to finish. Then drop the key off in the box. The office was not open to help. There was another customer there very frustrated with online services.
Ginger MMake on line check in easier and we didn’t have a dolly in our truck make it more easy to understand the on line app
Sabriena SPick up went smoothly, drop off not so much. It was a one way rental to my new city. The drop off location had business hours posted of opening at 9am Monday-Friday. I arrived at 8:45am to make sure the truck was back on time and waited until 9:20am and still they were not open. I would have preferred to return the truck to a person, instead I dropped the keys in the night drop. I thought all was well as I saw the charge process on my card. Until I received a call 12 days later that there were “charges” that could not be processed. The caller left a voicemail as I was at work, stated he could be reached until 3pm and that I should have been contacted prior, I was not. I tried to call back and got no answer and no way to leave a message. Then today mileage charges receipt shows up in my inbox. Would not recommend Braselton mini storage as a rental or return facility based on this experience. Parking lot was also very tiny and barely able to accommodate the 26” truck I was forced to take since my 20” reservation could not be accommodated, even though I reserved the truck 30 days in advance of my move. Overall not a great experience.
Heather GBackup plan when Uhaul system goes down. Suggestion: pen, paper, pictures, signature.
Michael BExcelent services
Abraham PI arrived just after location was supposed to close and he still took the time to help me.
Gregory BSuper easy and friendly!
michael aEasy pickup!
stanley rGood service to the customers
carlos m