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AMANDA P
Customer Reviews for Braudt Automotive Services Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Checking in and checking out via the app was a pain in the ass, you need to go back to personal check-ins. Other than that it was a very good experience
Harry AGet the pick up and drop off together with what was selected at ordering/ purchase time
CONNIE MMatt is excellent at caring for customers and making sure they are getting what they need for U-Haul equipment. I highly recommend.
STAN PYou could put Jack's on all your trailers the kind help you have at this location helped me get it hooked up and I really appreciate his help
Leslie DWe have rented a truck from here twice now and each time they did not give us the extra equipment we had requested. Also there is not much for service at this location so it is difficult to do the self checkout at the location on your phone. Since there is noone around on weekends there is no alternative either.
Gina NIt was a rainy day and this enclosed trailer made moving so much easier! And you can’t go wrong with the price!
lisa rThe inside of the cab on the floor was dirty and inside the box the floor was dirty
Brandon SAlways good equipment
Mike WGreat service no complaints. Nice ppl
Melanie Gvery simple process. Nice people they were very helpful.
Michael DAbsolutely perfect experience.
Laura CReservations and instructions were poor. Agent I had to call was not familiar with state geography, location of pick up changed in writing to me but that was not correct.
Bruce NI didn’t receive a call from the first location pick up, he didn’t have a truck and was rude. He said it wasn’t his responsibility to notify me that he didn’t have a truck even though he knew I was coming to pick up. I had to drive a hour to the second location to pick up the truck. Better Comunication and customer service should be #1. Second location was very nice and helpful.
Stephanie WEverything is fine
Ana FNothing; I'm completely satisfied.
Kevin KVery convenient easy to work with. Will recommend to others and when we need a trailer will definitely be back
Mark WTruck constantly blew hot air for 4 hour ride on 90 degree day. Unable to locate original truck in Eastman, Wi. Add some air-conditioning.
Anthony GOur vehicle was dirty. There was no key available when we were supposed to pick our vehicle up putting us over an hour behind schedule while we waited for someone to get us a key. We had filled out all of our paperwork online to avoid this issue. Also, how can a vehicle with Arizona plates not have air conditioning. We will not recommend Uhaul to anyone.
Stacy OI was charged for returning my truck late despite returning it the day it was due. I left the keys in the drop box (they were closed) on 6/2/2020. The receipt shows 6/3/2020, I’m assuming the time they opened. Contacted UHAUL and still have not heard back
Daniel WNothing it was perfect
James MI was told drop off location would be in Boscobel and once I got to had to drive additional 13 miles as actual location was Fennimore. Very much out of my way after a long day of moving and got charged for the extra miles. Very disappointed
Debra BDropping off the vehicle went very smoothly and quickly. The staff was very friendly and helpful!
Christopher LHave a truck available at location originally requested. Used up 3 hours of time when it could have taken 1 hour if equipment was where requested. Finding out at the last minute that arrangements needed to be made to have someone drive me to the location where the truck was at in Fennimore Wisconsin. FYI as we were pulling out of our property to start our trip to Illinois the check engine light came on.
Jill HThanks Logan and Shelly! Your service was exceptional... for our "last minute" pickup. The U-Haul trailer was the perfect size and convenient! Connie and Greg
Connie SThey came in on their day off had everything ready Showed me how everything works They were very professional
SCOTT AI did not ask for any hand carts when i got to where i was going i found seven carts I was not every happy alot of move was lost to these exta carts.... very upset.....
Jason W