Customer Reviews for Bravo Supermarket
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent service.

Rating:

1.0

the U-Haul account at this location, BRAVO store #23372 needs training to provide a better customer service. the language barrier is an issue. I had a difficult time to inform the associate that I did NOT need the safe move Insurance, I would be using my own USAA carrier. the charge was added and I was informed it couldn't be removed. I gave a time for return, approx. 6 hours plus or minus. the vehicle was left with debris from prior renters, the gas gage was left at less 1/4 tank. I refilled to almost 1/2 on return. at check out I was charged $39.90 rental, MI charge $42.51, safe protection $30.00, env. $1.00, Tax $13.07, Total Charge $126.48, rental deposit 0, held amount on card ending 7127, $64.37. Remaining Amount to charge $62.11 REF# 82011878 . when I inquired why was the charge double my quoted price, it was explained that its the computer not Alex fault. nothing further was explained. I called UHAUL customer Service, and I was connected with the professional and courteous assistances provide by U-hauls representative, Ms., Jillian, my information was promptly recorded, Ref# 5388991. I was never informed, verbal, or provided any written information explaining if I returned the rental 1 hour late, that addition charges would incur. in closing I would like to use this location again in the future, provided I am, refunded the over charged amount. and the check in and out is much more professionally done. Thank You for assistance and the expedient resolution to this matter.

Rating:

1.0

Bad location in food store. confusing trying to find person responsible for U-Haul. The ladies helping were pleasant but didn't really know what they were doing. Left the location without any paperwork.

Rating:

2.0

I reserved a van I did not get what I was expecting to get it was a truck The interior was filthy with debris. I received the vehicle with three quarters of a tank of gas when I returned I was told I should fill it up and was charged for it even though I showed a receipt that I purchased gas of 2 gallons which filled it back to the original Three quarters. At the end of my rental I waited 45 minutes for the person to remove the $7 charge for the fill up of gas instead of returning it to the original 3/4 received level This issue can be resolved for any future possible of my rental again from this location with a simple instruction to the store and it's policies

Rating:

5.0

Excellent customer service by Elliot, Andrea and Kevin.

Rating:

5.0

Quiet return service

Rating:

1.0

I wanted the 29.99 van the young lady didn’t know what she was doing ended up having to call someone to help her and I ended up paying 167.00. I’m so confused

Rating:

1.0

Called twice and was hung up on twice. 3rd call when straight to boice mail. Plainly said in English...they treat you like they just don't give a F*CK about the customers. Straight Up😡

Rating:

5.0

Nothing! Great job!

Rating:

2.0

The U-haul didn't sound like as far as mechanical wise tuned up there were one or two warning lights that kept popping up. 🤔 I was given the key to the truck 🚚 though there were only three trucks in the whole parking lot. I wasn't shown or told which U-haul truck. I would be taking so I 🤷 had to find the U-haul truck I was assigned to which took time out of my moving schedule.

Rating:

5.0

Great service by the Bravo employees!