This U-Haul experience was the WORST EVER!!!!!!!!!!! We were givin a location for 8am pickup on 1/25 at 5687 S RIDGEWOOD AVE, PORT ORANGE,FL 32127 Which DOES NOT EXIST!!!!!! We were there and there was no buisness, we called the phone number attached and it for for a DIFFERENT U-Haul across town that did NOT have our truck! We spent an hour trying to get a hold of U-Haul to find us the place where our truck was located eating into out very tight moving schedule!!!! We had representatives hang up on us, and when we finally got our truck it was WAY across town and the people had no idea what wr were talking about. Although they were very nice and helpful at breath of life church, we could not log in to get the code for another hour......then the lock was rusted amd we nearly had to break it to open it after another 1/2 hour! When we returned the truck in auburn Maine the U-Haul dealer was very unresponsive to any questions we had about the pricing and also didnt understand that the lock was supposed yo stay with the truck. This was the MOST UNORGANIZED AWEFUL experience I have EVER HAD with U-Haul from start to finish!!!!!!! I would love compensation for the time and stress lost.... We were u able to make our day one destination because of the total LACK of communication and details of U-Haul dealership information. Even the U-Haul that had the connected phone number to the incorrect non-existing building of original pick up that didn't happen said this is typical of U-Haul. we would like some refund.... This was so stressful and unorganized... Unbelievable how unorganized this was.Jennifer H.
Customer Reviews for Breath of Life Church & Academy
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Benjamin C.
Close the location!!! They didn't want to give me any paperwork or contract when I rented a tow dollie. Then they overcharged me $55+!! Very unprofessional.SUSAN W.
This location has BEEN CLOSED FOR 5 MONTHS !! I had to go back to a different location to pick up the truck. The truck was not clean. Bird crap all over it. Try cleaning it before you give it to a customer.Scott N.
They kept changing where I was to pick up the truck. They were open later than the web site said. Then I was given the wrong street name when trying to find the location. The office was extremely HOT! To the point that my sister had to go outside to keep from passing out! I had been up since 4 AM and needed to just get it done. My pickup location was changed a week before I was to pickup the truck. It went from a close convent location to one that I had to drive past several other U Haul locations including a "U Haul" store.Albert K.
Office was closed at time of appointment had to wait. Truck had no fuel at pick up. Returned with 1/4 tank and was charged $112.50andrew A.
When I arrived at my scheduled pickup time, there was nobody at the site. I had to call customer service and wait 30 mins for someone to show up. When they did show up, the truck was not ready; there was property in he back which took another 10-15 mins to remove. I was very disappointed with U-Haul's service; the only saving grace is that they came through with their $50 guarantee.CAROL M.
There was no one there to give me my truck. The keys were left in the truck. The landlord told me that the pick up location was being evicted. The phone contact with the pick up location was unprofessional and did not check mileage and gas level nor the truck with me. He told me at one point that I could not take the truck. then told me the keys were in the truck. 386 801 9051 my contact number. Really terrible. the landlord said the other trucks would be towed and this person had not paid rent. Total Fraud. My starting mileage was 14676.4 ending of 14728.8. I photographed the odemeter. Total 52.4Claire V.
Customer did not leave a comment.peter S.
Horrible location! Bad neighborhood! Dropped the truck off just before midnight. Their was no drop box. Stayed on the phone with uhaul for 1 hour. Cops showed up questioning me what I was doing their. Uhaul didn't know what to do with the key told me to come back in the morning. Way out of my way to work. No one their in the morning. Still have the keys I've been working ever since. Absolutely miserable experience.LORNE M.
Customer did not leave a comment.Calvin D.