Customer did not leave a comment.Jean W.
Customer Reviews for Brewton Feed & Hay Co LLC
(U-Haul Neighborhood Dealer)
Brewton, AL 36426
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 12:30 pm
- Sun: Closed
Special Operating Hours
- 7/4/2021 - 7/6/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Donna J.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Clarence J.
One clerk trying to check you in and operate the feed store. Takes too much time.Jean W.
Customer did not leave a comment.James T.
Sweep floor a little betterMike A.
Customer did not leave a comment.Randal H.
Customer did not leave a comment.Helen E.
Customer did not leave a comment.PHILLIP M.
Customer did not leave a comment.Kenneth W.
Clean the Trucks better My truck smelled like someone had Hauled Cow Manure in it it had a Awful Smell Had to keep spraying with LysolSherri S.
When I initially contacted this location to rent a truck direct, I was put on hold for 10 minutes, before she told me she didn't have time and to call the 800 number, so I did. We went the morning we were scheduled for pick up only a little after opening of the store. We waited for approximately 45 minutes while she went back and forth with questions after I had already called the 800 number to reserve a truck and reserved it for an extra day. She kept saying it was for only 2 days, and I was quoted over the phone by Deborah, the subtotal for 3 days. Then the woman(Rebecca) took another customer over me, while she was still working my reservation. I found her customer service experience and U-haul reservation knowledge lacking. I believe she needs further training on the rental of U-haul equipment, and 1-800- U-haul reservations needs to put all notations into customer's agreement, so when customer goes to pick up equipment it's pleasant, not stressful. We then waited another 20+ minutes to get the truck brought around and my son went in to find out if it was ready, because nothing was said to us, they didn't go over the working lights check and/or previous damage of the vehicle; nothing! They just left the keys in the truck and my son standing there waiting for someone to say it was ok to take it. Not customer oriented at all!Wendi S.
Customer did not leave a comment.Yhatsianis M.
Customer did not leave a comment.Keyetta P.
Customer did not leave a comment.Khadijah B.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.George C.
Great People.ROBERT B.
Customer did not leave a comment.Robert K.
I had problems with the early return app. Also I was not told where to drop off key, when I was renting the truck.jerry D.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.BARRY C.
Scheduling process is a mess but it's not the location it's uhaul practices.Kathy A.
Customer did not leave a comment.Brad B.
Customer did not leave a comment.dennis B.
Customer did not leave a comment.Shannon H.
Customer did not leave a comment.Alex J.
Great serviceDavid E.
As did the people at drop-off, U-haul representatives should keep the equipment separated by type and spaced properly so at drop-off the customer feels safe and part of the U-haul standards.THOMAS W.
For the customers to be able to drop the rentals off after hoursAmelia L.
I was disappointed that the pickup location gave priority to other customers as oppose to the U-Haul customers. Another U-Haul customer and I had to wait for store customers. Even store customers who came after us were "allowed" to skip us. Other than that the location is convenient and the trailer was in good condition.Robert M.
Even though it was nearly the office's closing time, the staff was professional and promptly got me checked in. They explained that I would receive my receipt via email and within a minute or two, I received the email. I would recommend this U-Haul location to others.Daniel E.
Customer did not leave a comment.David E.
Great experience with Uhaul and we will use again as needed.Danny B.
When I dropped off the trailer, I did so after hours. The self check-in directions provided by U-Haul instructed me to leave the trailer onsite. However I was unable to access the U-Haul location due to the gate being closed and locked and a couple of U-Haul trucks parked in a manner they blocked the gate. There was no place to park the trailer except in front of another business.Daniel E.
Customer did not leave a comment.MITCHELL H.
Customer did not leave a comment.MITCHELL H.
Customer did not leave a comment.Melissa D.
Customer did not leave a comment.Wilson C.
Customer did not leave a comment.Chae W.
The team at Brewton Feed & Hay are awesome. Easy access for drop off (or pickup). Lots of space to manuever.Donny O.
Customer did not leave a comment.Robbie F.
Customer did not leave a comment.DeJanee G.
No problems. After hours drop box with completion response by email first thing the next morning.william G.
Customer did not leave a comment.Jerry G.
Customer did not leave a comment.TRAVON R.
Good experienceBeau F.
We luckily ran into an owner/worker at the drop off who kindly let us in to drop off our trailer. Otherwise it would've been unclear if we could have done an after hours drop off as the property was closed off. The after hours return was a little tricky as one of the web browsers refused to share a location and the return process could not proceed without that step. Eventually tried another browser and it worked. This is obviously not related to the location but rather the online return system. But overall it worked.April J.
The roof on front of truck had a hole in it and was leaking rain water onto boxesJohn B.
Great location and great folksRUSTY JACK C.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.DEWITT L.
Great folks here. Mitch has always been on the spot to make sure the turn in transition was without fault.Donny O.
Customer did not leave a comment.Matthew J.
Customer did not leave a comment.dora S.
Customer did not leave a comment.Brandon M.
Mitch of Brewton Feed & Seed has always made my drop off the most simple I've ever experienced.Donny O.
Customer did not leave a comment.Lloyd B.
The employees were very helpful!Carol E.
Customer did not leave a comment.Lisa A.
Great people and location. They have everything!samuel S.
Customer did not leave a comment.whitney P.
Customer did not leave a comment.Paul L.
Customer did not leave a comment.jazmine J.
Customer did not leave a comment.taylor M.
Not a thing!Steve B.
Customer did not leave a comment.Stephanie A.
Best customer service is really great!Kirt C.
Nothing, Everything and everyone seemed efficient and welcoming, the way it needs to be for a public business. The service, I received warrants referring others as well as, a returning customer.Donna B.
Customer did not leave a comment.Lisa P.
Customer did not leave a comment.John F.
Customer did not leave a comment.Fred G.
Customer did not leave a comment.stanley B.
Customer did not leave a comment.Alexis M.
Customer service was excellent. Staff was friendly and super-helpful. Thank you!JASON F.
Customer did not leave a comment.Stephen M.
Make the folks who helped us at Brewton Feed and Hay your model for the rest of your outlets - helpful, very pleasant and memorable thanks to the way they came across. Tip-of-the-hat to that crew.james S.
The female that helped us was very informative in what she was doing. She answered all questions without hesitation.Darryl J.
Easiest reservation and rental I've ever had. Very efficient both ends. Only thing is I am so used to driving with cruise control that I'd be doing 55 one minute then look down and I'm doing 75 lol. Overall experience was fantastic. Highly recommend U Haul.Homer C.
Customer did not leave a comment.Melinda J.
Customer did not leave a comment.Robin F.
Improve the maintenance of your equipment. The wheel bearing went out causing the the tire to fall off 6 miles from the rental center. Mitch from Brewton Feed was more than willing to open the store and give me a replacement trailer at 10:30 in the evening. the service I received from this was great but maintenance of your equipment needs dramatic improvement.Todd W.
Customer did not leave a comment.Michael M.
The location customer service was Great. My problem was It was to costly for this rental to only traveled 4-5 hours.. I had to get it a day early to avoid higher price on mileage... .79 per mile on day next day it was .99 Sorry but This will not be a useful source for me Again. You guys need to look into better mileage fees for short trips... What I was Charged I really wasn't expecting im very disappointed in this company shame on you !!!!PAULETTE B.
Customer did not leave a comment.Patsy C.
Customer did not leave a comment.Bernard F.
Customer did not leave a comment.John L.
Customer did not leave a comment.Kierra B.
Could not ask for better service. Job well done!! Thank you!sharon S.
Customer did not leave a comment.Austin T.
Customer did not leave a comment.Dwight B.
Customer did not leave a comment.CEREAL D.
Customer did not leave a comment.keith B.
This location was convenient and clean. Although they are new to u-haul, they went the extra mile to be sure were happy. They are doing a great job and I will be back to rent!John M.
Dropped off truck after hours.Geoff S.