Customer Reviews for Brewton Feed & Hay
(U-Haul Neighborhood Dealer)

152 reviews

2621 S Blvd   Brewton, AL 36426

(251) 867-8527

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(251) 867-8527

2621 S Blvd
Brewton, AL 36426

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

very helpful when I returned the equipment.

ronald M. 
Rating:
5.0

Just need more personal like they had @ Brewton Hay and Feed , Hwy 31, very helpful!!

LUTHER H. 
Rating:
4.0

Positive experience.

Carmen B. 
Rating:
1.0

Absolute nightmare. This location tried to give me the wrong truck, over charge me and reduce my miles. I showed the confirmation for the order and the representative was a total bitch and didn't care. I had to spend over an hour in the store with u-haul customer service for them to send this location the information requiring them to accept my order. The truck itself was fine but the inside was trashed. This place is dirty and irresponsible. For the next customer; move this u-haul location.

william G. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
2.0

I called him this morning let him know that the back door is messed up on it at the bottom of the hinges are really loose on it and they act like they didn't care and I told her about the safety change wasn't hooked up properly and she said they was but they wouldn't I didn't know the safety chains waiting on their right till I got home and looking at it but I fixed the problem when I got home but I called him this morning told him about it and she said they look at the pictures and it was hooked up right but it wasn't so very unsatisfied with these people this time I think I should get a credit back on some of my money but I have pictures of the door messed up had a hard time shut that goes it way it was went white with messed up

David M. 
Rating:
5.0

Customer did not leave a comment.

Marion S. 
Rating:
2.0

Location hard to get to. Friendly staff. Pleasant facility.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

henry M. 
Rating:
3.0

Pick up location in Brewton had good customer service. Our only issue was the truck was very dirty inside & out.

David F. 
Rating:
5.0

Quit charging customers for mileage, like myself for mileage that U-Haul charged for dropping there equipment off at a different location

Raymond U. 
Rating:
1.0

This is a plant nursery. When i waited in line to get to the cash register, i was then told i would have to wait until they checked out the nursery customers because the uhaul was a side business. This is BS, i was the next person in line and should have been waited on accordingly. Then while taking pictures of previous damage that wasnt marked by uhaul, the man said i didnt need to do all that just go cause no one takes care of the trucks anyway.

Karl B. 
Rating:
5.0

Customer did not leave a comment.

Antwann B. 
Rating:
5.0

Really nice people I recommend this to anybody to go there and get a U-Haul truck or trailer that is Sweetest kind of people to help you any way they can

David M. 
Rating:
5.0

Customer did not leave a comment.

GLEN C. 
Rating:
2.0

If I were Uhaul I would explain how to make sure the customer was thought of like they wanted their business. I was met with an attitude of, I don't care if you want to rent the truck I have other stuff to do. When I came to turn in the truck there was no drop box so I had to turn in on line

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Mike F. 
Rating:
5.0

Very helpful

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Tevin D. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

RACHAEL J. 
Rating:
5.0

This is the third uhaul in the past 2 months and this little trailer needs some love vs the other 2 I rented….it was a little rough/faded/looked dirty/silicon on all corners…..I'd refurbished this one or replace it soon

Kevin A. 
Rating:
5.0

Nothing they were very helpful

LUTHER H. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

The truck needed a good wash/detail

KEVIN A. 
Rating:
1.0

I had pre-arranged on the eve. of 1-4-22 to pick up this truck at 8AM at the Brewton (123) location ready to go. I arrived at 8:18am, they knew nothing about this truck being rented, contract was timed out at 8:29am, the truck was brought around,you could not see out off the windows due to next to a chemical plant that discharged lime into the air,the complete truck was coverd with lime, on the front windsheld they worked on it for two hours.Making us late for our timed out trip, NOT ONCE DID MANAGEMENT CHECK ON US.

Michael B. 
Rating:
5.0

They were very helpful,& I would recommend this place as well

LUTHER H. 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
5.0

Just keep it like it is. Simple and hassle-free.

James S. 
Rating:
4.0

Customer did not leave a comment.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL Y. 
Rating:
5.0

Customer did not leave a comment.

Raegan L. 
Rating:
4.0

Customer did not leave a comment.

Cheri D. 
Rating:
3.0

Make sure tires are in good condition they were very low when I picked the trailer up. I filled two tires with air. When I arrived in my location 800 miles away. I noticed the two tires low again and I have not loaded the trailer as of yet. So I had to do my own repaires. When I got the trailer back I told the lady at the counter what I did to repair the tires, she said thanks. That's all.

GEORGEALLEN M. 
Rating:
3.0

Customer did not leave a comment.

MARK T. 
Rating:
3.0

Customer did not leave a comment.

Haley L. 
Rating:
5.0

Customer did not leave a comment.

CLABE B. 
Rating:
5.0

Nice people!

Paul S. 
Rating:
4.0

The appliance hand truck was not functional and could not be used to bring the refrigerator up steps as the device was intended.

BJ D. 
Rating:
5.0

They were very understanding of are troubles, they did Wright the truck up for problems, I don't expect uhaul to service or take the problems seriously, has I'm sure I'm not the first to report problems, like burning oil in cab and glazed brakes.

Richard G. 
Rating:
3.0

Customer did not leave a comment.

RONNIE C. 
Rating:
5.0

Keep up the Good Work!

James P. 
Rating:
5.0

Customer did not leave a comment.

Fred G. 
Rating:
5.0

Customer did not leave a comment.

Doug W. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
2.0

Customer did not leave a comment.

REBA P. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

SHERRY P. 
Rating:
1.0

Trying to over charge me , charged for insurance 2 different times and charged me.for.2.days extra.and.only had it.one extra day

James T. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

They have the cutest cat ever.

James M. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah S. 
Rating:
5.0

Customer did not leave a comment.

Jean W. 
Rating:
4.0

Customer did not leave a comment.

Donna J. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Clarence J. 
Rating:
3.0

One clerk trying to check you in and operate the feed store. Takes too much time.

Jean W. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Easy

BELINDA D. 
Rating:
5.0

Sweep floor a little better

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Randal H. 
Rating:
5.0

Customer did not leave a comment.

Helen E. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Clean the Trucks better My truck smelled like someone had Hauled Cow Manure in it it had a Awful Smell Had to keep spraying with Lysol

Sherri S. 
Rating:
2.0

When I initially contacted this location to rent a truck direct, I was put on hold for 10 minutes, before she told me she didn't have time and to call the 800 number, so I did. We went the morning we were scheduled for pick up only a little after opening of the store. We waited for approximately 45 minutes while she went back and forth with questions after I had already called the 800 number to reserve a truck and reserved it for an extra day. She kept saying it was for only 2 days, and I was quoted over the phone by Deborah, the subtotal for 3 days. Then the woman(Rebecca) took another customer over me, while she was still working my reservation. I found her customer service experience and U-haul reservation knowledge lacking. I believe she needs further training on the rental of U-haul equipment, and 1-800- U-haul reservations needs to put all notations into customer's agreement, so when customer goes to pick up equipment it's pleasant, not stressful. We then waited another 20+ minutes to get the truck brought around and my son went in to find out if it was ready, because nothing was said to us, they didn't go over the working lights check and/or previous damage of the vehicle; nothing! They just left the keys in the truck and my son standing there waiting for someone to say it was ok to take it. Not customer oriented at all!

Wendi S. 
Rating:
5.0

Customer did not leave a comment.

Yhatsianis M. 
Rating:
4.0

Customer did not leave a comment.

Keyetta P. 
Rating:
5.0

Customer did not leave a comment.

Khadijah B. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
3.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Great People.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

I had problems with the early return app. Also I was not told where to drop off key, when I was renting the truck.

jerry D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

BARRY C. 
Rating:
4.0

Scheduling process is a mess but it's not the location it's uhaul practices.

Kathy A. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
3.0

Customer did not leave a comment.

dennis B. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

Alex J. 
Rating:
4.0

Great service

David E. 
Rating:
5.0

As did the people at drop-off, U-haul representatives should keep the equipment separated by type and spaced properly so at drop-off the customer feels safe and part of the U-haul standards.

THOMAS W. 
Rating:
1.0

For the customers to be able to drop the rentals off after hours

Amelia L. 
Rating:
3.0

I was disappointed that the pickup location gave priority to other customers as oppose to the U-Haul customers. Another U-Haul customer and I had to wait for store customers. Even store customers who came after us were "allowed" to skip us. Other than that the location is convenient and the trailer was in good condition.

Robert M. 
Rating:
5.0

Even though it was nearly the office's closing time, the staff was professional and promptly got me checked in. They explained that I would receive my receipt via email and within a minute or two, I received the email. I would recommend this U-Haul location to others.

Daniel E. 
Rating:
4.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Great experience with Uhaul and we will use again as needed.

Danny B. 
Rating:
3.0

When I dropped off the trailer, I did so after hours. The self check-in directions provided by U-Haul instructed me to leave the trailer onsite. However I was unable to access the U-Haul location due to the gate being closed and locked and a couple of U-Haul trucks parked in a manner they blocked the gate. There was no place to park the trailer except in front of another business.

Daniel E. 
Rating:
4.0

Customer did not leave a comment.

MITCHELL H. 
Rating:
4.0

Customer did not leave a comment.

MITCHELL H. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
3.0

Customer did not leave a comment.

Wilson C. 
Rating:
5.0

Customer did not leave a comment.

Chae W. 
Rating:
5.0

The team at Brewton Feed & Hay are awesome. Easy access for drop off (or pickup). Lots of space to manuever.

Donny O. 
Rating:
5.0

Customer did not leave a comment.

Robbie F. 
Rating:
5.0

Customer did not leave a comment.

DeJanee G. 
No reviews have been submitted for this location.

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