Customer did not leave a comment.patrick B.
Customer Reviews for Bridge Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This u-haul location is part of a liquor store. The employees are rude, and put their liquor store customers first, while their u-haul customers wait to be served. The trailer I rented from them had under inflated tires, the trailer Jack was nearly impossible to move from not being properly lubed, and the ratchets for the tie down straps were rusted and very difficult to operate. I'm NOT happy at all!Cleve H.
Customer Service was excellent, talked to two individuals both were knowledgeable in their job, made our transaction smooth and seamless. Would use them again.Earl C.
Customer did not leave a comment.kenneth N.
Customer did not leave a comment.Randell N.
Customer did not leave a comment.gerald D.
Customer did not leave a comment.benjamin G.
Customer did not leave a comment.Joe W.
It wasn't the location that I was upset about. It was the fact that I was booked to pick up the truck closer to home. Then the day before moving day I got an email stating that the pick up location was moved to another location an hour away. Because the truck I requested for was not available. A couple reasons why this makes me frustrated is cause 1)I called to make the reservation and if the person I spoke to knew there were no trucks available then let me know so I can look elsewhere. 2) the new location was and hour away, which threw my whole schedule off. 3) the new location was 33 miles away. Uhaul charges you if you go over a certain amount. The miles start from the pick up location. I had a stop simply because of the fact that the pick up location was so far. Overall the location was decent I'm dissatisfied with the pick up location changes and how it was handled.Jonathan S.
Nothing. Everything was as promised.John A.
Customer did not leave a comment.Charles P.
Customer did not leave a comment.BRENDA P.
Customer did not leave a comment.ethan C.
Equipment was dirty arrival time was a lie, how was my recipt written before my "arrival time" milage was 104625 not 104620Joshua W.
Customer did not leave a comment.Andrea H.
The attendant inside when I arrived to pick up the Uhaul was Super Friendly! She was super sweet and helpful! She was very much appreciated on what had been an extremely tiring and stressful weekend, PLEASE TELL HER THANK YOU FROM US!!!!Tracy R.
The woman who helped me at this location during pickup was more then helpful! A very sweet lady who was more then helpful! I look forward to using this location frequently in the near future!Nick F.
Customer did not leave a comment.jennifer H.
Customer did not leave a comment.Jessica D.
Customer did not leave a comment.Olivia H.
Although the attendant (I believe his name was James) was extremely helpful, the trailer that we had reserved was not available. There was a larger trailer there which we were offered but at a higher rate than we were quoted. Apparently the renter who had the trailer did not return it. I was also offered to find another location that had the trailer I needed. This was not an option as I was on a time crunch and it was already late in the day (6:30pm). Had someone called me earlier in the day I may have been able to make other arrangements. Long story short, this trailer turned out to be too large which resulted in all of our belongings sliding around in the trailer during our two 6 1/2 hour rides (to/from) location. This was our first time using a trailer and the length of this one made it difficult for us to maneuver. I am confused as to why we needed a reservation if what we reserved wasn't available and we weren't notified before the time of pick up.Annette G.
Personnel were very friendly and professionalEric P.
Overcharged for items I didn't use.Dominick S.
As this was a long trip to Florida, I inquired as to if a maintenance check had been made i.e. engine compartment - fluid levels of engine oil/power steering fluid/brake fluid/radiator fluid, battery terminal condition; tire pressure especially with dual rear wheels, brake check, windshield wiper blades (which were dragging) lighting, brake and turn signal and running lights. None of this had been checked, the agent, who was very cordial, replied, we don't do any of that, we just rent out the equipment. The truck was dirty, inside and out, cup holders were sticky steering wheel and dash were dirty as well as the windows and the outside of the truck. There apparently were no maintenance checks, as I found the right seat belt retractor did not work consistently and therefore was a safety hazard for any passenger. Consequently, I performed all the maintenance checks as I was familiar with larger trucks. Additionally, I had requested a heavy duty appliance hand truck dolly, instead it was a small hand truck dolly which could barely carry three standard medium size packing boxes. I cleaned the inside and power washed the outside of the truck upon turning it in to make it better for the next person. Thankfully the truck did ok for the trip.Thomas H.
My reservation was for 2 days. After informing the clerk that I would have it 3 extra hours over 2 days, he changed my bill to 3 periods...that was fine. But when I checked out at 2 days, and 4 hours, they charged me for 4 periods. And then rather than changing it to 3 days, they refunded only $20. I had been there half an hour while the clerk served a half dozen other customers buying beer and scratch-offs. So I took it and left.John W.
Customer did not leave a comment.Eric W.
Customer did not leave a comment.steven K.
All of the U-Haul equipment is parked in the mud. It is very difficult to maneuver through the maze of unorganized parking. The trailer I rented was old, and not well maintained at all! I've rented from several U-Haul locations many times over the years. This was a very frustrating and disappointing experience.Cleve H.
Busy and disorganizedChristine W.
Seemless from start to finishBRIAN M.
Friendly employee, pick up and return was a breeze.Terry M.
The woman who helped us with the drop off was extremely friendly and helpful.ELIZABETH W.
I was told i could make a one way from the 1-800 number but when i got there the lady told me i had to bring it back to that location or be charged a fee. I get it's business but would've been a little easier on me to drop it off where i was moving.Thomas B.
Change the policy to rental must be full of fuel and vacuumed out prior to return. Trying to fill it to 6/8 or 7/8 is not an easy task and more than likely taking additional money out of your renters pocket.Daniel M.
We reserved a truck, pads, and appliance dolly. It was even confirmed that morning. When we showed up they had the truck but not the dolly and pads. This made our moving experience much harder. If we'd been advised they didn't have them before showing up, we would have requested a different location, but no longer had time to adjust.Katherine J.
Customer did not leave a comment.Duane D.
The 6'x12' covered trailer was well-maintained and in good working order with one exceptionâ€”someone had failed to sweep out this unit because there was dried mud & dirt on the trailer floor. But management was very helpful and quickly got me signed up & on my way.Bill N.
The lady who checked me out was friendly, professional, and efficient.Shawn H.
Very simple and easy!!John H.
Customer did not leave a comment.James S.
I requested to pick up at the , U-HAUL dealer in Mechanicsville, they sentr to Prince Frederick. Not a good thing.Michael H.
Lady in charge (I apologize I did not get her name) was SUPER friendly and helpful. The process was smooth and easy. Truck was ready, clean and nice. Thank you for a great experience!Matthew G.
Customer did not leave a comment.laura K.
Customer did not leave a comment.Derrick W.
This truck was very clean, easy to drive and very comfortable. We actually thought moving was going to be a nightmare but driving this truck was a breeze. Just wish it had a built ramp to make loading heavy items. Otherwise we had a pleasant move with such a reliable truck. staff were very helpful telling us how to reserve the truck.Mark S.
Customer did not leave a comment.susan N.
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.Laichelle T.
The 26' truck that I had reserved had no engine oil in it. When I started the truck, the oil light was illuminated on the dash. I then checked the dipstick and there was no oil on it. I went back to the rental counter and the woman told me to either drive it that way and call the "roadside assistance" number if it seizes, or take a truck half the size for about the same price. I didn't want to be liable for damage to the truck because it had no oil, so I took the smaller truck and ended up paying more because I had to make 2 trips. I've used a lot of uhaul trucks over the years being in the Navy, and it really seems like the quality of trucks has dropped significantly. The truck that had no oil in it had over 183,000 miles. The smaller truck I ended up with had over 111,000 miles and the steering was very loose and had some ball joint/tie rod issue that caused clunking to come through the steering wheel when turning. After this experience, Uhaul is no longer my go-to rental truck.jarrod P.
When we got to Bridge Liquors the truck was not ready for us. There was a trailer hooked up to it that I did not request or need. So my 72 y/o father (with a heart condition) and I had to disconnect it because the attendant did not know how how to do it, and we had to move it to a "designated spot" in the yard....more than 20 ft away from the truck just so we could get the truck out of the lot. Only a half tank of fuel in the truck, which I understand but still an annoyance for the experience with this location. AND after my original pickup location was changed the day before, which was more than 20 miles away from the requested location. Overall VERY disappointed with this rental location and experienceSamuel C.
Customer did not leave a comment.Hunter D.
No problems lot attendant was excellent and helpful.Carl N.
Customer did not leave a comment.Wilson M.
When I reserved my truck I was given a location 5 miles from my house. When UHaul confirmed my reservation I was given a different location for pickup which was 12 miles away for a total of 24 miles round trip that was a cost to me. When I contacted UHaul they basically said â€œnot our problemâ€ and I had to pay the extra!!Richard S.
Very helpful staff.James C.
Customer did not leave a comment.Nanda B.
Customer did not leave a comment.Zach M.
Tuve una situacion con la primera Reservacion del camino. Pero Gary empleado de Self-storage me resolviendo de inmediato la situacion y consiguio un camino para mi mudanza. Gracias Gary por tu excelente servicio.Lillian R.
Customer did not leave a comment.MOLLY R.
There was only one person working both the liquor store, and the u-hual. I waited in line for quite a long time to be served. Once getting my truck, I had to sit and wait for the liquor delivery trucks to finish and move. The shared parking lot is way too small to serve the store and U-haul.Cleve H.
Wipers were messed up and I it happened to rain. Was very hard to see out window. Transmission was slipping. Didn't need the extra stress of worrying about truck. Bridge liquors was the best. They were helpful, kind, they were the kind of place you need to go to when you are already stressed over the moving. I felt like I didn't have to do anything. Thank you , again, bridge liquors.amber S.
First went i went to pick up the truck held for me it was not there so i had to go to another location to get a bigger truck That truck was awful to drive it bounced so bad between 30 and 40 mph When i returned it there was a fuel surcharge i was not told about i was only expecting to pay about 225 as i only had the truck about 24 hrs i had to drive an extra 40 miles out of my way to pick this truck upJERRY P.
Customer did not leave a comment.Lori Jo W.
Fantastic service!Dusan I.
Customer did not leave a comment.Chandra G.
Rental agent was courteous, professional and very friendly. Great customer service.David M.
Trailer broke a leaf spring stack on our way to our destination set us back three hours of vacation time.ryan G.
Customer did not leave a comment.Michael M.
The vehicle was clean and the ride was smooth. The only thing I would comment about is that there was this high pitched sound that was heard from the moment the vehicle was in motion until it stopped.prieto C.
Customer did not leave a comment.SHERRIE H.
Completely lied about the dimensions of the trailer and drove 5 hours to find out that out. Straight out asked if what i was hauling would fit and they assured me it would. Then when i asked if i could drop it off at a different location they said i couldn't even though in the contract it says i would be charged double which i was fine with so i could drop it off and rent a different trailer that works but instead had to drive 4 hours back to return it. And after explaining what happened they still told me I would be charged.brandon V.
Customer did not leave a comment.Thomas H.
The truck was very clean but it was terrible driving it. When driving it, it would shake and vibrate violently over 10 mph. It should be taken out of service and repair the front end and tiresDuane S.
Maintain the equipment better, and get better with road side Assistants. The trailer broke down and I was stuck for 9 hours before a tow truck got thereWilliam L.
Great experience Staff friendly and helpfulEric G.
Easy in and easy out.Bryant B.
When my husband picked the truck up he was told by the agent that it had a full tank of gas. He went out and checked the truck and realized it had 3/4 tank of gas. He went back in and told the agent who said she would make a note of it. When he returned the truck with a little over 3/4 tank of gas but not quite full he again told the agent that it wasn't full when he picked it up and the agent that day was supposed to make a note of it. That agent said he didn't see a note but he would make a note himself. Apparently this did not happen because I was charged $9 for a gallon of gas to fill the truck up. We called the location and we're told there was nothing they could do about it we would have to try to get Uhaul to refund it. Without the notes from the location corroborating our story it will be hard to fight.Heather H.
Very friendly service. Unbelievably clean moving truck. Cleaner than even any rental car I've ever had.Andrew M.
Customer did not leave a comment.Laurell A.
Customer did not leave a comment.Reginald B.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.Janeil T.
Excellent customer service and highly recommend.Kathy D.
Friendly staff and super helpfulDiamond M.
Everything was great, I think it was the manager or owner was extremely nicechester C.
The check engine light was on Neil said he was aware and that he hoped the truck was ok. I literally drove the truck to my destination and back because it was making horrible noises and wouldn't pick up speed. The truck was shaking and definitely unsafe. I asked the truck rental place for a refund and they told me they couldn't so my whole day of moving was a loss.Mandy D.
Customer did not leave a comment.TIERRA G.
Customer did not leave a comment.ROBERT D.
Customer did not leave a comment.Duane S.
James was extremely helpful with All process with my rental. He does need more trucks. Thanks you very much James. You were a blessing ..Yolanda C.
Customer did not leave a comment.Charlie S.
This was a sudden issue and this location was able to provide a truck with zero notice. The representative at the location helping me was very helpful, with a great personality, and provided great customer service.edwin G.
Customer did not leave a comment.frances A.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.richard S.
The first ruck was broken up delivery to the sight and the second truck, which was provided 3 hours later was also not in good shape and did not have air conditioningBarbara M.
Don't let them rent uhaul trucks. They are horrible and rude. The girl told me I had to wait while she changed her tampon. Thats disgusting and uncalled for. It has been the worst experience and dont believe in any way it have cost me full price. If I ever have to get a uhaul ever again and have togo there I would rather strap it on a bike. Christina powell 410-474-7256Christina P.
Fast Pickup!!Tamika W.
Customer did not leave a comment.Mary B.