This whole debacle costed me $908.95 to move my little bit of stuff from Southern MD to Frostburg Md!! Never again!!!!!!!!!!Brenda W.
Customer Reviews for Bridge Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Cody M.
The Uhaul representative was rude when returning the trailer.Brian L.
Owner was blocking the uhaul with there vehicle. Employee refused to get the owner to move it. Next truck was parked in the mud and got stuck.Michael H.
Customer did not leave a comment.eric Y.
Everytime I rent from you guys you are always so friendly. I will be using you in the future should I need another van rental.JAMES P.
The problem was not the dealer but your computer system , long delay getting paperwork done.JOHN M.
The trailer was pretty beat up. Also, I selected said location because they showed a dolly available. When I arrived they said they didn't have one. Made for a pretty bad day and experience with Uhaul.Brian L.
Customer did not leave a comment.Jaime S.
Quick and easy to rent. Personnel there were so nice and professionalEric P.
Customer did not leave a comment.Christine K.
Customer did not leave a comment.Dona O.
Customer did not leave a comment.James G.
Customer did not leave a comment.Todd T.
Customer did not leave a comment.Jason F.
Location made return time just minutes over the 24 hour period to push rental into another day. I've had this happen at another location as well. Seems to be a tactic used by neighborhood uhauls to get an extra day's rental without having the equipment out another day. Customer service at location was poor and was not any help. Had to call about five different times, spending several hours on phone calls, to receive a refund once regional supervisor was reached out to. Overall, a very disappointing experience.Caden S.
Customer did not leave a comment.Christopher N.
As always, great service!William T.
Customer did not leave a comment.Miguel M.
Very good service, quick and efficient. Thank you!William T.
You moved my rental (last minute) over 20+ miles away and charged me by the mile. You think I'm happy about that???Andrew L.
Customer did not leave a comment.Pete W.
No problemsTroy M.
Everything was super easy and customer service was wonderful- thank you so much!Stephanie K.
Customer did not leave a comment.Mathew L.
Customer did not leave a comment.Sherman W.
Customer did not leave a comment.Stefanie O.
Customer did not leave a comment.RICHARD P.
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.Wanda K.
Customer did not leave a comment.JOSEPH L.
This rental facility is open a lot later than most others and the stuff go above and beyond to get you in and out as quickly as possible.Steven M.
Customer did not leave a comment.Anthony M.
The location claims to be 24/7 and I can do mobile but I still have to go in the building and speak with the clerk. The trucks are drivable but could still use maintenance on the outside.Cydney C.
Customer did not leave a comment.James S.
Customer did not leave a comment.Anthony D.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Frank Y.
The day I scheduled to pickup my rented trailer was already busy enough. I didn't appreciate being told when I was filling out the paperwork that you didn't have the blankets that were part of my order. Yes you removed the charge but that was an obvious action. What wasn't obvious was that I now had to purchase blankets so I could wrap my items to be safely transported. So on a moving day that was already busy, I had to make an additional stop and spend additional money so my move would be a success. On top of all that, I had to clean out the trailer because was muddy. Thanks UHaulANDREW S.
Great service thank you GuysCharles G.
Customer did not leave a comment.John S.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.michael W.
It was a very easy transition to request a truck and to be able to get on the road with it. Everybody was very friendly and helped with a situation with a different u haul provider when we came into a problem. They helped us find some solutions.Margaret E.
Customer did not leave a comment.Dusan I.
Joy was extremely rude. We put the address in our gps which inevitably took us to the wrong location. I called and explained and was given an extremely rude and sarcastic â€œwell thats funny because I have customers use gps all the time and they find it just fineâ€. I asked for a landmark and she told me there werent any. She asked where I was and then gave me directions based off where I was which were wrong. I called a second time and explained the situation where I was berated by her again, talked over, and told I was wrong when actually she was wrong. When someone cant find a location all they need is â€œIm sorry, how can I help?â€ Not to be chastised by some Liquor store employee named Joy.Jason C.
Excellent customer service!!!Jeffrey S.
Customer did not leave a comment.Ronald S.
Excellent service, she clearly explained about extra milage charges and had me in-and-out very quickly.Paul R.
Customer did not leave a comment.Edward W.
Excellent service!Dusan I.
The trailer is incorrect. It is advertised as a 6'x12' trailer. So I rented it to pick up a riding lawnmower that was 60â€ wide. However the opening is less than 48â€ wide and could not use the trailer as advertised. So I had to then turn around and go back and return said trailer after renting the trailer and driving both directions. A refund, due to it not being as advertised would be appreciated.Jason Z.
Customer did not leave a comment.Omar S.
I Want a recet for my records they gave me a hard time and was like we can not give you a recet. I was like I am not leaving without a recet they finally printed oneJeremy O.
The nice lady who help us check out was outstanding and the young man later in the day was as well. Not the biggest U-Haul but the best we have used so far.Bruce K.
Customer did not leave a comment.Duane S.
Worst experience I've had renting from here. The cashier was on his cell phone the entire transaction. Then argued with me say the truck had to be returned at that location even though my reservation was a one way rental.joseph M.
Ignition key had to be turned 20-30 times each time the truck was started.Steve M.
Unhappy that U-Haul changed my pickup and drop off location to a spot that was further away than I originally booked. Caused us to drive further and cost us more money. Should reimburse us for some mileage in my opinion.MARK L.
Maintain truck handled poorly door on driver side leaked air like a tornado engine light was on the whole timeThomas M.
I put more gas then what I picked it up on and was still overcharged and wasn't compensated for the extra gas or credited towards what they charged extra. Money doesn't grow on trees and we are all I'm hard times I think I was treated unfairly as a customer. Wouldn't recommend then to another or using again.paul P.
Customer did not leave a comment.erik W.
Customer did not leave a comment.Edward G.
Customer did not leave a comment.Eric W.
This was by far the best Uhaul experience we've ever had and we will always use this location in the future even though it's not the closest to our home. Thank you.Sarena P.
truck leaked water on driver during heavy rain. wiper on driver side was barley on the arm.DOUG H.
Customer did not leave a comment.SARA L.
Customer did not leave a comment.robert D.
There was damage to the hood of the truck that the provider was unaware of. After pointing it out they took pictures and submitted it to U-HaulBruce R.
An electric winch on the auto transport would be nicemichael Q.
Customer did not leave a comment.William S.
Everything went well. The associate was proficient in her work.James J.
I can tell this Uhual/Liquor store place just wants peoples money! Literally took 2 minutes to drive off with the uhaul. I picked up around 2pm and returned Uhaul 11:30pm the same day which they said was fine! that is one day. They charged my card $173 before i left that included everything with 90miles. I went a little over which is fine and had no problem with paying what I used but when the day after I returned it they tried to charge me 2 days when I had the uhaul for 7 hours and trying to take another $219 out of my account after i paid $173 but not once tried to call me about it instead just trying to over take money out of my account ! very unprofessional and at that the Uhaul had no AC will never go back here and 12/12 do not recommend. Will not get me for my money! Do your calculations right and maybe you can be successful taking it outnicole F.
Staff in the store were super nice and helpfulMatthew N.
Best location in Southern Maryland. I live in Waldorf, and I gladly drive to this destination for a hassle-free experience!Nick F.
Customer did not leave a comment.Matthew N.
Very nice staff. U-Haul was quick and easy to pick up.Matthew N.
Trailer had two lights out on driver side. When I returned the trailer, attendant asked me to help park it and another trailer in specific spots. Attendant said thanks and I got you, no need to come in, but I was thirsty and went in to buy a drink. He provided no receipt for the trailer but thankfully I purchased a drink and had receipt. Email next morning said I checked the trailer in 14 hours late. Thankfully when I called the location and told another attendant what happened, they corrected the charge.John S.
Customer did not leave a comment.ray E.
Reserved moving pads and got there to find out they didn't have any. Another customer walked in and they didn't have the write size ball joint so he had to drive 45 mins back home to get the right size.Victoria G.
Ensure the lights as well as other mechanical components of the trailer are functioning correctly before renting it out.Marcus J.
She was super friendly and very efficienttamara E.
This location was great. Plenty of parking and easy check out.Mark B.
Service was superiorPaul H.
Customer did not leave a comment.Antionette P.
Customer did not leave a comment.kevin B.
Customer did not leave a comment.patrick B.
This u-haul location is part of a liquor store. The employees are rude, and put their liquor store customers first, while their u-haul customers wait to be served. The trailer I rented from them had under inflated tires, the trailer Jack was nearly impossible to move from not being properly lubed, and the ratchets for the tie down straps were rusted and very difficult to operate. I'm NOT happy at all!Cleve H.
Customer Service was excellent, talked to two individuals both were knowledgeable in their job, made our transaction smooth and seamless. Would use them again.Earl C.
Customer did not leave a comment.kenneth N.
Customer did not leave a comment.Randell N.
Customer did not leave a comment.gerald D.
Customer did not leave a comment.benjamin G.
Customer did not leave a comment.Joe W.
It wasn't the location that I was upset about. It was the fact that I was booked to pick up the truck closer to home. Then the day before moving day I got an email stating that the pick up location was moved to another location an hour away. Because the truck I requested for was not available. A couple reasons why this makes me frustrated is cause 1)I called to make the reservation and if the person I spoke to knew there were no trucks available then let me know so I can look elsewhere. 2) the new location was and hour away, which threw my whole schedule off. 3) the new location was 33 miles away. Uhaul charges you if you go over a certain amount. The miles start from the pick up location. I had a stop simply because of the fact that the pick up location was so far. Overall the location was decent I'm dissatisfied with the pick up location changes and how it was handled.Jonathan S.
Nothing. Everything was as promised.John A.
Customer did not leave a comment.Charles P.
Customer did not leave a comment.BRENDA P.
Customer did not leave a comment.ethan C.