Please have someone thoroughly clean this vehicle. After 1hour and 34 minutes to get the 24 hr. ride share app to work would have refused the vehicle but it was the only available. We drove the vehicle home and spent 45 minutes cleaning out the vehicle. It smelled badly of smoke as there were cigarette butts and used matches on the dash and floor. Must have been a dog in the vehicle as we had to sweep out the cab then try to vacuum all the hair from the seats. had to completely wipe down the inside and windows. Then proceeded to cover the seats with sheets because of the remaining hair stuck to the seats. There was an open beer bottle in the passenger door cup holder. Then we had to sweep out and vacuum the back as it was terrible. After this experience I would find it very difficult to ever recommend U-Haul. And to think we actually got to pay for this wonderful experience.Jay R.
Customer Reviews for Bridges Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.joann G.
The van was there and ready for us as promised. Picking up after hours was an issue there is, almost no cell phone service at the pick up place we used which led to problems picking up the van after hours. The wait time to get help from a uhaul customer service rep on the phone was 55 minutes on hold. They finally were able to help us pick up the van over the phone but picking up the van took two and a half hours and a few tears of utter frustration after being assured we could pick up after hours and use our phone to complete the process when we reserved, that was not possible. It was not bridges towing fault we couldn't get there by 5 when they were open to pick up they were great to deal with. The uhaul manager who finally helped us was wonderful.Kristina B.
They over charged me by not putting in the correct information. According to them I drove 235 miles in 3.5 hours. That is over 65 mph with no stops. I have now been waiting on the phone for 30 min trying to get it fixed. UHaul is the worst.Bryan M.
Customer did not leave a comment.Crystal H.
$20.00 fee to checkout, after having to call 2 times to let you know the key was not in the box. Thats crazy someone should have told us about the checkout process as many people as I talked to.INDIA G.
I was in and out very fast. People were very welcoming and knowledgeable. I highly recommend this location. Also very good mechanicsLester R.
very fast pick up with a great staffJason Y.
This is an auto mechanical shop that looked like they just happened to have U-haul equipment there. The counter person had no idea how to except my U-haul trailer, and told me to just drop the trailer off somewhere out in the yard, and his boss would let me know when the paperwork is done. I had to unhook the trailer myself and then, three weeks later, U-haul sent me a notice that the trailer I rented is missing. I would not recommend Bridges Towing for anything!!!douglas Y.
Seemed to be a lot more paperwork this time. Last time I rented was 3 years ago and there was less paperwork then.Jay C.
Great staff, In and out very fast, truck is clean and drove greatEdward K.
Center console/floor had sticky substance spilled on floor. We cleaned it but left a residue. I reported this to drop off Rep. Otherwise nice new truck with only $2500 miles. Used only 1/4 tank to got 100 miles up north - pleased. Tie down hooks on side boards would be much appreciated.caryl M.
Very professional and courteous service.scott G.
Customer did not leave a comment.Jenny L.
Jordan was over the top helpful. truck was clean and ready to go as asked.Donna Y.
Customer did not leave a comment.Sean F.
Great people the best service i got from any uhaul. If you need anything these are the people to calltimy T.
Customer did not leave a comment.SUSAN H.
Great people!! Very clean truckbridges B.
Jordan was great. Very cooperative and helpful. I will use this location again.Linda S.
Customer did not leave a comment.William H.
Customer did not leave a comment.Dana B.
Customer did not leave a comment.Lena L.