Customer Reviews for Bridgeview Self Storage
(U-Haul Neighborhood Dealer)

656 reviews

474431 E State Rd 200   Fernandina Beach, FL 32034

(904) 572-1965

Location Hours

  • Mon: 9 am - 5:30 pm
  • Tue-Fri: 9 am - 6 pm
  • Sat-Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(904) 572-1965

474431 E State Rd 200
Fernandina Beach, FL 32034

Services at this Location:

Location Hours

  • Mon: 9 am - 5:30 pm
  • Tue-Fri: 9 am - 6 pm
  • Sat-Sun: 8 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

No improvement needed! I was very happy with the service they provided.

WALKER D. 
Rating:
5.0

Staff is always helpful and courteous. When I need a another rental, I'll be back.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

VINSONBRETT M. 
Rating:
5.0

Customer did not leave a comment.

RALPH T. 
Rating:
4.0

Passenger side mirror was froze up. Also the provided and attached pad lock was frozen up too. Having a mechanical background I was able to get both issues taken care of. This would have been a problem for most other people. Other than this the customer service was excellent and the process was very smooth.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

The manager was extremely nice, helpful and had a great personality. We enjoyed the experience and would recommend this UHaul dealer to anyone who wants a no hassle day.

WARREN P. 
Rating:
5.0

Everyone and everything was fabulous I would definitely come back if needed. It is a very nice facility. Thank you

Cheryl Lynn H.  |  Overall Experience 
Rating:
5.0

Nothing > Everything Excellent & Pleasant Environment

RONALD C. 
Rating:
5.0

Great experience

James C. 
Rating:
5.0

I. Love this location it very convenient my house

Calmon M. 
Rating:
4.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Nancy could not have been any more helpful; renting the truck was a pleasure! The ramp was too short, making it very steep. I don't think it belonged in that truck, but who would know unless someone said something. It may have been for a smaller, shorter truck. Probably want to check it before someone slips and falls. Other than that, a great truck.

CHARLES D. 
Rating:
5.0

I have used this company twice and they come highly recommended! Pest control is excellent, climate control excellent and units are well maintained.

Glennis Ella V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG P. 
Rating:
5.0

Very impressed with this facility. Clean, carts available for moving your items from vehicle to storage unit, an elevator and bathroom. The staff was knowledgeable, friendly and helpful. Highly recommend this storage unit facility.

Liz H.  |  Overall Experience 
Rating:
5.0

Ed works the weekends and he was just amazing. I hated moving out because I'll miss seeing Ed. You are lucky to have him. My only recommendation would be to have a few more carts for movers.

stacey m.  |  Overall Experience 
Rating:
5.0

The gentleman who took care of me was great. Very friendly, very professional and courteous.

Rexford G. 
Rating:
3.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY B. 
Rating:
5.0

Customer did not leave a comment.

Liberio P. 
Rating:
5.0

Customer did not leave a comment.

LUKE G. 
Rating:
5.0

Nothing

GERARD P. 
Rating:
5.0

This place was great. Extremely clean and the staff was most accommodating. Nancy was always helpful and ready to help in any possible way.

STEVEN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Loved experience with Bridgeview. This is the second time we’ve used Bridgeview and both times the experience couldn’t have gone better. Climate control, clean, and very secure. Easy in and out.

Daniel C.  |  Overall Experience 
Rating:
5.0

Everything at this location was great . Both employees that I had a interaction with were incredibly helpful and friendly .

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

Gerald M.  |  Overall Experience 
Rating:
5.0

Facility is kept very clean and staff is very friendly and helpful.

Jeffrey E.  |  Overall Experience 
Rating:
5.0

Very good experience. Staff has always been very helpful and responsive.

Greg B.  |  Overall Experience 
Rating:
5.0

Wonderful people to work with. Thank you so much.

Johnnie T e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Excellent facility and staff.

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Heidi P. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Stuart R. 
Rating:
5.0

Customer did not leave a comment.

Stuart R. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

the customer service representative made the check in process easy and quick. the location and condition of the facility was easy to access and well organized. I would consider using this location for future rental requirements.

Gary P. 
Rating:
4.0

Back door sensor broken- alerted rep

Thomas O. 
Rating:
3.0

The first thing I did after putting it in DRIVE was press on the brake pedal. On this truck if you wear 10+1/2 boots the right side of your boot will catch the tiny gas pedal and the harder you hit the brakes the faster the engine goes. Until you figure it out and you better figure out you hit that tiny gas pedal fast or get run over from this location as the gate is right on a fast 4 lane highway. You CAN't see the tiny gas pedal looking down through the steering wheel. And the engine is so smooth and quiet if your pumping the brake first time in Neutral.

joseph B. 
Rating:
5.0

Customer did not leave a comment.

Staffan S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

Nothing

Robert C. 
Rating:
5.0

Nancy and Bridgeview Storage were superb. Very nice facility and customer service. My only challenge is getting someone on the phone after 4 PM as I am put on hold and no one ever picks up or answers. Thanks for your great efforts, most appreicated.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

Ed is awesome!! I reserved a 10 foot truck, when he pulled it out for us we realize that it didn't have a ramp. The whole reason I rented a truck was cause I was moving a piano and needed a ramp. Ed worked with me and figured out a way to get me a truck that had a ramp. The truck that I ended up using, that was clean, had a noticeable driveshaft issue. I'm not sure how well it would have worked out if I was moving more than a piano. Just wanting to mention this so you can have it looked at.

doug G. 
Rating:
5.0

Customer did not leave a comment.

Aydin C. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

bruce T. 
Rating:
5.0

Great customer service

Jeread S. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
4.0

Customer did not leave a comment.

Linda B. 
Rating:
4.0

The person whit whom I had contact was very thoughtful and professional. "-)

Donald T. 
Rating:
5.0

Customer did not leave a comment.

lee W. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Everything went smoothly and customer service was excellent. My only complaint would be the cleanliness. There was a used bandaid on the driver's floor, something spilled on the passenger floor and used napkins in the glove compartment. Otherwise the truck ran well and I had an easy trip.

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

Ginger M. 
Rating:
4.0

Customer did not leave a comment.

Hobart M. 
Rating:
5.0

Customer did not leave a comment.

Gene K. 
Rating:
5.0

Staff was great, thanks.

Terry G. 
Rating:
2.0

Make sure that this location do not call the customers to tell them to return the equipment to another location because supposedly they have no space. This will create an UPCHARGE TO THE CUSTOMER and come to find out they do have enough space. VERY UNPLEASANT UNPROFESSIONAL AND ANNOYING

Eduardo S. 
Rating:
5.0

Customer did not leave a comment.

peter K. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Personnel are friendly and easy to work with on transactions. No stress or complicated procedures. Quick and easy!

Kenneth K. 
Rating:
5.0

This location is excellent, professional and efficient. It took a total of 3 minutes to drop off and get confirmation.

HOBART M. 
Rating:
5.0

excellent service, again

James F. 
Rating:
5.0

Customer did not leave a comment.

michael P. 
Rating:
5.0

We dropped off after hours. Some signage in the parking lot indicating where to leave the truck would have been helpful. Very convenient otherwise.

Sarah D. 
Rating:
5.0

Great customer service, Nancy and crew are great!

ed B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

Please, ensure correct mileage is logged.

Kevin F. 
Rating:
5.0

Even during a pandemic they were courteous and friendly.

James F. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Kurt L. 
Rating:
5.0

Ed is a very nice man. He deems very dedicated to providing great customer services.

Rexford G. 
Rating:
4.0

Customer did not leave a comment.

Bob M. 
Rating:
3.0

Customer did not leave a comment.

Scott C. 
Rating:
4.0

None

Lawrence D. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Perfect and Helpful!!

Paul B. 
Rating:
4.0

We had to wait for them to open, as they were closed for lunch. Everything else was great, it would have been helpful to have the website state they are closed for lunch and time given.

Loyd S. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Trailer i was scheduled to pick up had a flat tire. The tire was reported to uhaul a week before ny scheduled pick up nobody fixed it. I git a message the day before of the flat. A similar trailer couldn't be located. I to rent a more expensive trailer at the last minute. The original trailer tire is still not repaired. Its the only one of its size in northern Florida/southern Georgia

JOE M. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

tom C. 
Rating:
5.0

Friendly, efficient staff, nice facility and easy access to the equipment.

MARC W. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

amy P. 
Rating:
4.0

The trailer was clean. The upper corners were recently caulked, and during out trip, in rain, we did have a leak from one corner. Brought it to the attention of the drop off location in Newport, RI.

L H R. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Provide lock, to lock the back. Other than that. Customer service was excellent and accommodating.

Brian W. 
Rating:
5.0

I have worked with Nancy before and she is wonderful to work with.

Larry R. 
Rating:
4.0

Back wasn't swept out. And the older man gentlemen need to be more friendly.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

STEVE P. 
Rating:
5.0

Drop off location was in a very convenient area. Staff was exceptionally helpful and interactive. Very clean location.

Tim S. 
Rating:
4.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

Customer did not leave a comment.

scott L. 
Rating:
5.0

Customer did not leave a comment.

Yancy E. 
Rating:
4.0

Customer did not leave a comment.

CHURCH O. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Great customer service.

Ricky T. 
Rating:
5.0

Very friendly and relaxed environment

Lawrence S. 
Rating:
4.0

I was told, incorrectly, when making the reservation that I could pick up the van before the office opened. They do NOT have that capability at this location. The staff in the office were very good and handled the situation properly.

Thomas B. 
Rating:
5.0

Nancy was VERY helpful and welcoming!

Janette A.  |  Reservation 
Rating:
5.0

We moved in today and it was super easy!!!!

Susan M.  |  Reservation 
Rating:
5.0

The lady that helped me yesterday at about 11:00 am very helpful and kind. The facility was extremely clean and felt like a safe place to leave my things.

michele S.  |  Reservation 
Rating:
5.0

This facility and the staff that runs it are excellent!!! If I could give them more than 5 stars, I would!!

SCOTT R G.  |  Overall Experience 
Rating:
5.0

Great customer service clean faculty and i feel like my belongings are completely safe.........move in priceswas simple and easy and faculty was very helpful

William O.  |  Reservation 
Rating:
5.0

Thank you

ALAN H.  |  Overall Experience 
Rating:
5.0

Unit was clean and it was easy to access.

Greg B.  |  Reservation 
Rating:
5.0

Perfect!

BARBRA I.  |  Overall Experience 
Rating:
5.0

Best storage I have ever used 5 stars +

LARRY L M.  |  Overall Experience 
Rating:
5.0

Very satisfied! Dealing with Nancy and her staff was a pleasure. Thank you.

CONRAD O.  |  Overall Experience 
Rating:
4.0

I didn’t move into a storage unit

Chris S.  |  Reservation 
Rating:
2.0

Not very satisfied with this storage facility. Moving in was great, but when we moved out we noticed lots of mice droppings on top of our dressers and all on the corners of our inside storage unit!!

DANIELLE L.  |  Overall Experience 
Rating:
5.0

Great facilities

SUSAN R. W.  |  Overall Experience 
Rating:
5.0

Great staff very professional and friendly

JAMES B.  |  Overall Experience 
Rating:
5.0

This was one of the best customer service experience I have ever had. I would highly recommend this facility!

JOSEPH D.  |  First Impressions 
Rating:
5.0

Friendly folks! Clean facility

RALPH P.  |  First Impressions 
Rating:
5.0

Service was excellent, Quick tour, Clean storage unit, easy access to park and get to elevator with plenty of moving carts to assist with moving belongings. Also took care of truck rental return.

JEFFREY E R.  |  First Impressions 
Rating:
5.0

Everything is clean, staff was very nice, professional, and accommodating!

KARI E N.  |  First Impressions 
Rating:
4.0

Very easy to set up. Friendly service.

LEAH S.  |  First Impressions 
Rating:
4.0

nice place...hello Bob!

JOHN W.  |  First Impressions 
Rating:
5.0

Units are clean and brightly lit. Easy use with elevators. Nancy is a friendly, helpful clerk. Location is perfect. UHaul drop off was a plus.

THOMAS L.  |  First Impressions 
No reviews have been submitted for this location.

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