Customer Reviews for Bridgeview Self Storage
(U-Haul Neighborhood Dealer)

735 reviews

474431 E State Rd 200   Fernandina Beach, FL 32034

(904) 572-1965

Location Hours

  • Monday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Tuesday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday - Sunday:
    8 am - 4 pm

Services at this Location:

Contact Us

(904) 572-1965

474431 E State Rd 200
Fernandina Beach, FL 32034

Services at this Location:

Location Hours

  • Monday:
    9 am - 1 pm / 2 pm - 5:30 pm
  • Tuesday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday - Sunday:
    8 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Josh L R. 
Rating:
5.0

Great storage facility.

Mark S.  |  Overall Experience 
Rating:
5.0

Nothing at all, everything was great!!

TODD J. 
Rating:
5.0

The facility was clean and well climate controlled. Thank you!

Cynthia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

I used Bridgeview Storage for 10 years and never had any bad experiences. Highly recommend.

GARY D.  |  Overall Experience 
Rating:
5.0

From the very 1st day I visited, I knew this was the place I wanted to use to store my household and personal items. Very clean and secure!

Todd J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN F.  |  Overall Experience 
Rating:
5.0

A very nice place and will use it again if needed!!!!

Jacqueline J.  |  Overall Experience 
Rating:
5.0

It was well maintained, helpful staff even when it wasn't a good answer back. Two downfalls 1)You have to put in a code to get in the door or elevator, every single time. It's quite annoying (secure but ANNOYING) 2)It is way to expensive to rent at this place. Unbelievably expensive, it is not worth the money you pay by any means. I recommend trying to find cheaper. They DO NOT pro-rate, so I had to leave 4 days earlier then I needed. They don't tell you this so be aware. It was very annoying and unhelpful. Overall not a bad place just not worth the money.

Ethan S.  |  Overall Experience 
Rating:
5.0

All was good.

DOUGLAS M. 
Rating:
5.0

Upon returning to Florida to retrieve my items from my storage unit, I found that the rusted metal pipe running along the ceiling of my unit (I’m assuming was in case of fire) had leaked rusty water and residue on all of my belongings. I had to throw nearly everything in my unit away. After paying for this storage unit for three years, this is more than disappointing and unacceptable. Also, the high cost compared to other storage facilities, I would expect there to be some sort of pest control, however there were mice, roaches, lizards, and many other bugs infesting all my boxes, sealed storage bins, and furniture. Such a shame.

KAYLEY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Did not move out I rented the unit for a good long time just a couple times late, no big deal was paid before late fee's kicked in Now Ive come onto hard times can't make payments and would not let me move my stuff out because of contracts Probably be cheaper and better off building a shed for a family member or friend and keeping it there no matter the outcome your still out that money at least you're gonna get your stuff back when it time

Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
3.0

The gas was left on empty and the employee was not friendly or helpful.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Roberta F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

Very pleased with my Bridgeview Storage experience. Pleasant personnel. Would recommend Bridgeview to all. Charles

Charles M.  |  Overall Experience 
Rating:
5.0

Nancy & Team we’re totally awesome and very helpful and friendly and I thank them for everything they did for me to make my transition

Joe L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard E C.  |  Overall Experience 
Rating:
5.0

Dropping it off he took key and did not check that we filled it up with more gas than given out that we did not damage it. What if someone else came in that very small parking lot and hit it. And he has not checked it off. He also gave me not record of turning it in our paid bill.

Steve P. 
Rating:
5.0

The online rental online epaper work is to long. You have to go to the rental site to pick what whatever you are renting so photo of driver licensee which is required could refine the online process. This is an example of what I am saying. The employee working this site was excellent . A question you didn't ask in this survey.

BARRY L. 
Rating:
4.0

Great help on site-friendly staff. Reserved from another location that changed due to changed availability. New location was less convenient, and would have appreciated equipment being relocated to accommodate my reservation.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Mark Y. 
Rating:
5.0

Customer did not leave a comment.

Judy S. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
Rating:
4.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

JACK Z. 
Rating:
5.0

Customer did not leave a comment.

JEAN PAUL B. 
Rating:
5.0

We called another uhaul store to CHECK rates. Unknown to us THEY MADE A RESERVATION AND CHARGED us!! This was reserv # 82982137. HOW ILLEGAL!! They also said no one else had a truck. Then we called the main uhaul number who was able to find us a can CLOSE TO our HOME!!! The rep at the 1st location needs to be fired for charging us illegally AND lying that there were no more trucks! Also your web checkin is NOT working as I could not checkin w pics your system was frozen ! This needs to be changed to do all that without pic that your system won't take!! On a good note we LOVE the rental location we used w # 82983768 !! Fast efficient, always has something!! They know what they are doing!!

David J. 
Rating:
5.0

Customer did not leave a comment.

LIAM L. 
Rating:
5.0

Quick service and friendly staff

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Everything went perfectly! Staff was very helpful and friendly!

Ronald M. 
Rating:
5.0

Perfect service

Mark S. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
4.0

The cab of the truck had a strong smell of pet urine. Had to drive 5 hours to destination and clothes were saturated with this stench. Dropped truck off on time but it was a weekend and the facility was closed. I didn't know what to do with the keys. I returned them the next morning and got charged $50+ dollars for a late fee. I will not use U-Haul again.

DENNIS R. 
Rating:
5.0

NO IMPROVEMENTS. EXCELLENT SERVICE AND FOLLOW UP.

LIAM L. 
Rating:
4.0

Passenger side door leaked when driving in the rain. Electronic locks didn't always work right. Had to manually lock the doors several times.

WILLIAM M. 
Rating:
5.0

Great Job

John V. 
Rating:
5.0

Continue the great service

ELMERGERALD L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

joshua E. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
4.0

Prompt, courteous service at a reasonable rate!!

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Sherralynn M. 
Rating:
5.0

Customer did not leave a comment.

DANA I. 
Rating:
5.0

Customer did not leave a comment.

CASSAUNDRA M. 
Rating:
5.0

all was great thanks

Art G. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
5.0

Very accommodating and friendly staff/owners. Easy to get rental unit and drop off equipment. Highly recommend.

Dru B. 
Rating:
5.0

Thanks

NOEL M. 
Rating:
5.0

Customer did not leave a comment.

Cassaundra M. 
Rating:
5.0

No improvement at the place i used the lady was friendly and nice.

David P. 
Rating:
5.0

No improvement needed! I was very happy with the service they provided.

WALKER D. 
Rating:
5.0

Staff is always helpful and courteous. When I need a another rental, I'll be back.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

VINSONBRETT M. 
Rating:
5.0

Customer did not leave a comment.

RALPH T. 
Rating:
4.0

Passenger side mirror was froze up. Also the provided and attached pad lock was frozen up too. Having a mechanical background I was able to get both issues taken care of. This would have been a problem for most other people. Other than this the customer service was excellent and the process was very smooth.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

The manager was extremely nice, helpful and had a great personality. We enjoyed the experience and would recommend this UHaul dealer to anyone who wants a no hassle day.

WARREN P. 
Rating:
5.0

Nothing > Everything Excellent & Pleasant Environment

RONALD C. 
Rating:
5.0

Great experience

James C. 
Rating:
5.0

I. Love this location it very convenient my house

Calmon M. 
Rating:
4.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Nancy could not have been any more helpful; renting the truck was a pleasure! The ramp was too short, making it very steep. I don't think it belonged in that truck, but who would know unless someone said something. It may have been for a smaller, shorter truck. Probably want to check it before someone slips and falls. Other than that, a great truck.

CHARLES D. 
Rating:
5.0

Customer did not leave a comment.

CRAIG P. 
Rating:
5.0

The gentleman who took care of me was great. Very friendly, very professional and courteous.

Rexford G. 
Rating:
3.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY B. 
Rating:
5.0

Customer did not leave a comment.

Liberio P. 
Rating:
5.0

Customer did not leave a comment.

LUKE G. 
Rating:
5.0

Nothing

GERARD P. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Everything at this location was great . Both employees that I had a interaction with were incredibly helpful and friendly .

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Excellent facility and staff.

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Heidi P. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Stuart R. 
Rating:
5.0

Customer did not leave a comment.

Stuart R. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

the customer service representative made the check in process easy and quick. the location and condition of the facility was easy to access and well organized. I would consider using this location for future rental requirements.

Gary P. 
Rating:
4.0

Back door sensor broken- alerted rep

Thomas O. 
Rating:
3.0

The first thing I did after putting it in DRIVE was press on the brake pedal. On this truck if you wear 10+1/2 boots the right side of your boot will catch the tiny gas pedal and the harder you hit the brakes the faster the engine goes. Until you figure it out and you better figure out you hit that tiny gas pedal fast or get run over from this location as the gate is right on a fast 4 lane highway. You CAN't see the tiny gas pedal looking down through the steering wheel. And the engine is so smooth and quiet if your pumping the brake first time in Neutral.

joseph B. 
Rating:
5.0

Customer did not leave a comment.

Staffan S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

Nothing

Robert C. 
Rating:
5.0

Nancy and Bridgeview Storage were superb. Very nice facility and customer service. My only challenge is getting someone on the phone after 4 PM as I am put on hold and no one ever picks up or answers. Thanks for your great efforts, most appreicated.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

Ed is awesome!! I reserved a 10 foot truck, when he pulled it out for us we realize that it didn't have a ramp. The whole reason I rented a truck was cause I was moving a piano and needed a ramp. Ed worked with me and figured out a way to get me a truck that had a ramp. The truck that I ended up using, that was clean, had a noticeable driveshaft issue. I'm not sure how well it would have worked out if I was moving more than a piano. Just wanting to mention this so you can have it looked at.

doug G. 
Rating:
5.0

Customer did not leave a comment.

Aydin C. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

bruce T. 
Rating:
5.0

Great customer service

Jeread S. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
4.0

Customer did not leave a comment.

Linda B. 
Rating:
4.0

The person whit whom I had contact was very thoughtful and professional. "-)

Donald T. 
Rating:
5.0

Customer did not leave a comment.

lee W. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Everything went smoothly and customer service was excellent. My only complaint would be the cleanliness. There was a used bandaid on the driver's floor, something spilled on the passenger floor and used napkins in the glove compartment. Otherwise the truck ran well and I had an easy trip.

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

Ginger M. 
Rating:
5.0

We moved in today and it was super easy!!!!

Susan M.  |  Reservation 
Rating:
4.0

nice place...hello Bob!

JOHN W.  |  First Impressions 
Rating:
5.0

Units are clean and brightly lit. Easy use with elevators. Nancy is a friendly, helpful clerk. Location is perfect. UHaul drop off was a plus.

THOMAS L.  |  First Impressions 
No reviews have been submitted for this location.

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