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GEORGE S
Customer Reviews for Bridgeview Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The ladies were very friendly and direct about maintaining the truck. They were smiling but they meant business.
BURKE LA Uhaul transaction that went the way they should go. No issues at all.
MICHAEL PEmployee was super nice and made everything super easy.
LAURA LCar hauler was a bit rough condition wise. Only 1 area of damage was marked “X”. Made me nervous that I could be blamed for other damaged areas that weren’t marked. But the personnel there were extremely helpful.
ELLIOT BWas charged extra for a late return, but it was NOT late!
TYLER LI cannot think of anything. The ladies at this location were very helpful, knowledgeable of the equipment and ways to work with. Will definitely use them again if/when the need arises. Thank you!
Scott FLove U-Haul. Just completed a drawn out move from FL to GA and had four rentals over a period of two months. Great service!!
HENRY HThe "program" to scan my drivers license was not working very well and delayed the check out process much longer than it needed to be. If scanning a DL with someones PERSONAL phone to upload onto your computer is the best way you can complete this task, I MIGHT look for another way to conduct business.
Walter ZLady came out and disconnected the trailer and checked me in promptly. could not have asked for any better service. great experience dropping off the trailer.
STEVEN GWe arrived 10 minutes before closing time and he was still friendly and courteous.
Darrell RNo one was there or could be reached at booking location, customer service for u haul sent me to a further location and I had to take a larger truck which used more gas and mileage. Not pleased, location next to Hideaway needs better management.
KATHY BObviously not too much interaction at a drop off location but the process was seamless and the staff member was friendly, polite and professional. No complaints.
KEVIN TThe representative (Nicholas?) who handled my rental was great! Very professional and helpful throughout the process!
CHRISTINE PI have questioned this location in the past due to its (seemingly) inability to have knowledgeable staff. This time I was happy with the responses to my questions about a one way rental and attitude overall.
STEVEN WReturning the trailer was quick and easy. The employee came out to greet me and unhook the trailer!
James MNone. All good
Rodney WVery happy
CYNTHIA EHelpful employee
SHANTI CThe Bridgeview Self Storage staff where I rented the trailer could not have been any nicer. Highly recommend.
William FPretty nice people to deal with. Later that day, she called and said she found a few items under the seats. I thought that was very decent and honest thing to do.
Dennis ENa
CRAIG BThe associate at the desk was incredibly helpful!!! A plus job. How about a raise?!?!
RICHARD LTruck was old, brakes soft and truck shock at about 45 miles per hour. Upon return attendant was snobbish and almost critical of me relating these items to her. actually, a very poor attitude towards me. I owned a large storage facility and was a U-Haul dealer for 9 years. This attendant would never work for me!
DAVID RExtremely nice and helpful.
Gary KI setup the rental on line and had a price listed for the rental. When I picked up the rental I was charged more.
GREGORY BNicest uhaul office I have ever been in! Staff members are all friendly and helpful. Supplies are available and in perfect working condition. Will definitely rent from here again.
ERIKA HThe entire purpose of this rental was to have a dry truck to move stuff in the rain. The back of the truck was left open in the parking lot, so the bed area was soaked with rain and covered in leaves. The door should have been closed while it was being stored in the parking lot.
BRUCE RGreat customer service and reasonable price. Would definitely use Uhaul and this location again.
PHILLIP WEasy to drop off. Very friendly and helpful staff
Christopher WAwesome experience. Extremely happy with the whole process and price.
Troy EThe U-Haul itself I rented was not well maintained. It took some time to shift into gear and the AC was not very cold. I must say the it did the job though.
SHANDELL FVery friendly and professional staff! Appreciate their help and efficiency in getting us on the road. Thanks so much!
JOHN LNothing. We was well pleased
james JEasy pick up and drop off. Truck was clean and a/c worked great, it was 95 degrees. Made reservation online, pick up took less than 5 minutes! Nice, friendly customer service.
Deborah RThe staff the day I rented my van went above and beyond to help me out because I went to the wrong site and they were able to cancel my other reservation and make it for this site. I really appreciate how efficiently they made things.
cathy cExcellent customer service and the truck was very clean.j
Jasper JTrucks cruise control went out within 75mi of starting my drive. ABS light came on as well, traction control light came on too. Braking was sluggish, steering wheel was crooked and bit aligned at all.
Joshua JExcellent customer service .easy to communicate and friendly and helpful
Dana CBoth check in and check out were quick, smooth and easy. Your employees were personable and efficient. Thank you!
Dean MGreat customer service
Jennifer GThe two ladies were very nice and helpful.
Lorie SMy experience was flawless. They were very accommodating to my needs including extra day rental and emailing my receipt to make my return quick and efficient with no delays on getting me on my way. Great customer service and card. Outstand bridgeview storage and rentals.
Tina HReplicate this experience every time. Prompt efficient service and clean equipment.
DWIGHT MStaff were very professional.
Kevin MI was upgraded since my 15' was not available with an additional 60 miles. But they did not honor that and charged me for 25 miles. I called and was told the dispute was noted and would receive a call. But that did not happen. Other than that it was fine
Karyn LThis uhaul rental was the worst experience of my rental-ing life!!! First no one inspected the truck with me. No one started it up and let me hear it. Nothing was done to Check the vehicle with an employee - they sent me out there to do it by myself and I didn’t know to start the vehicle up??!! When I finally got the truck later—- it sounded like a damn diesel. It was so loud, but it wasn’t. It was a gas truck —- just sounded horrible. I demanded that U-Haul have it inspected before I would drive it from Florida to North Carolina and y’all did have a mechanic come and look at it and it did get me to North Carolina —- but it was loud and sounded like a clunk of junk the whole way… Further, nothing on it was electric not the locks not the windows , there was no cruise control !!!!! I had to drive from Fernandina Beach Florida to Murphy North Carolina without any cruise control!!! This is the worst trip of my life thanks all to your crappy truck!!!! #unhappyuhaulcustomer
Tracy KNicholas, was helpful and friendly.
Nancy AEasy experience with the app and all parties were very helpful. First time towing , no problems!!! Thank you
Mike PVery Professional, Friendly People! Melissa was Great!!!
Nancy M