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Douglas D
Customer Reviews for Broad & York Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not the first time I've rented from this location and it won't be the last time. Bob is extremely helpful everytime I go there, whether it's to rent a truck or to purchase supplies. In this case Bob went above and beyond to assist me. My truck was for a Saturday rental and since they are closed on Saturday's I was going to have to use the App to pick-up my rental. Bob took my stress and anxiety of having to use the App away by allowing me to get my truck late Friday afternoon during their business hours. A hugh relief as I'm not that Tech savy. Overall this rental was an excellent experience based on Bob and his outstanding customer service skills.
JOHN DExcellent, Professional location to deal with.
MICHAEL MRobin was very nice friendly and helpful
TIFFANY JThe cell service there is terrible so mobile pick up and drop off took forever!
Michelle SHave someone available on weekends
Wanda KDropped off after hours so did not see any personnel
KIMBERLY SBob at Broad and York is great to deal with at Broad and York and even reached out before pickup to make sure I was going to need it for the same time as listed.
Nicholas MThe truck I had either needs a complete overhaul or replacement. The overdrive on switch doesn’t work. The steering was incredibly loose. The suspension was extremely wabbley and the breaks are shot. Staff was great. 10/10 for customer service but the particular truck I had was pardon my French. Absolutely a heap of shit.
TIMOTHY EThank you again, always helpful. Always accommodating!
MARTIN PBest location in my experience. Sometimes can seem to be not as friendly as other times. This leaves me wondering if I said or did something. Just the demeanor, I guess. My go to place as they are always able to accommodate me. Always easy.
MARTIN PThis was my first time renting from UHaul. Robyn was super helpful! We came a couple weeks ahead and she took us out to see inside the storage compartments of 2 different trucks that we wanted to compare, so we knew what to expect!👍🏻 She clearly explained the contract terms we asked about. She was professional, personable, and all round helpful. We went back to buy a wardrobe box and a china box. She explained those clearly also. We will definitely use this location again if we need further products or rentals in this area. Patricia Henley & Christopher Holtman.
Patricia HTo be honest everything was perfect from pick up to drop off. Amazing service both in person and 800 number
CHARLES CRobyn was awesome
BEVERLY BUhaul lower your prices. Ridiculous
MICHELLE LThe truck was not clean, but it was satisfactory. The truck ran well. The air conditioner worked well. No problems at all.
Michael WTurned the truck in after hours. Poor cell phone coverage prevented sending a picture of odometer.
Mark PLast renter left the bed a mess with furniture pads balled up and dirt everywhere.
JAMIE HCustomer service is terrific! Very personable and friendly.
Jennie SMaybe have WiFi available to customers to help with after hours check in because I didn’t have a strong phone signal so I wasted 39 minutes of my reservation just trying to upload the required pictures
Sarah MFix the air conditioner which is not working at all.
Adam BNone as this was just a drop off but very close to my house and convenient!
David FTrucks shocks were bad. Horrible ride, bouncing, vibration, and overall very uncomfortable ride over bumps. Truck out of alignment as well pulling hard to the right.
Howard WI had issues with the 'self serve' pick up online. Customer service via phone was very helpful. I would suggest advising customers to use Google browser. My alternative browser seems to have been the issue.
Lee RI understand bad weather can cause havoc but please try keep parking lot areas free of ice while picking up the vehicles.
Gareth RAlways do great work
DHAN SPickup on a Saturday when I could have all 9 people to assist was horrible. IT IS YOUR, WEBSITE, NOT THE PICK UP LOCATION!!! THAT WAS THE PROBLEM!!!!
ROBERT TI haven't found anything that needed improved, my experience with this company was great. Robyn had the truck and dolly ready to go when I arrived. Robyn is very nice, friendly and has everything in order so it's easy pick up and easy return. Thank you Robyn for the excellent service.
Holly CDid not have a ramp
Karen WVery easy to work with. Very friendly and accommodating.
Brett SThe app would not let me drop off after hours, I just let the truck and put the key in the drop off box with a note.. Shouldn't be that hard to return the truck..as long as the key and truck are returned with more gas then I had when I picked it up..I should be all set
Karen CNeeds to have a designated area for rental returns
Kimberly TWonderful location with super friendly staff. Would highly recommend to others in the area.
Alexis DThis location is always great for service. Bob was personable & professional. Robin also delivers great customer service. No improvement needed here. Colonel Karen Thompson
Matthew TBob and Robyn are both great! They had my truck ready and the dollie was already in the back. I needed the truck an extra day at the last minute and called to see if it was available. Robyn checked and it was still available, Robyn put me in for the extra day. I dropped off the truck after hours, dropped the key in the secure box. It was so easy. I received the ending receipt in my email. It's really nice working with Bob and Robyn, they are really nice people and they will do what they can to help you. This is an all star location ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Holly CRobyn was great and would recommend. Very easy process.
Justin JThe cell service is horrible. I wasted over an hour trying to use the app here, receiving and returning the truck. There should be wifi at the very least. The truck sounded like a '79 Ford pick-up with an exhaust leak.
JASON LOverall, very confusing/frustrating process. I called multiple Uhaul locations to ask questions,get rates, and get things set up. Plans ended up having to change because of my pick up location being changed, total pricing was unclear, and I still am unsure of how much I was actually supposed to be charged. I might have done things differently if I had clear expectations/rates but this was not the case and made the whole experience very confusing/frustrating. This was my first time needing to rent a Uhaul and it left a bad taste in my mouth.
Jesse LThe 24/7 mobile check-in was a disaster. I was not able to see what was required for check-in until I got to the location at the designated pick-up time. I was asked to upload many documents and information on the spot, such as a phone number that U-Haul would need to call to verify as my emergency contact, or my passport, which I did not have on me! I had to do this all with poor Internet connection, because the Verizon cell service in that area was poor. So, I just gave up, and waited 45 min for the U-Haul office to open at 9am. The woman there was super helpful. 10/10 for the in-person care and experience. 1/10 for the online check-in.
Zachary JI get more charge then in contact, I need to pay 82 dollars but they take my 125 dollars with no reason. I put returns at after 6 hours in the drop up box’s But they charge of 24 hours with 125 dollars They take more from my credit cards.
Dil BAgent was very helpful (female / didn't remember her name), when I needed the truck after hours and I'm not experienced enough with smart phone to do the account setup, upload pictures etc. She offered an alternate plan. Your rates, compared to Penske are very good. Thanks for a good experience.
Greg SDo not overcharge for gas, my gas was filled back to where it was when I got the truck, yet I was charged $26 for gas.
GRACE BVery friendly staff.
Charles HDon’t try to charge twice, make sure it comes with everything paid for, more simple ways to pick up and drop off.
Ethan LBob was very kind and helpful!
David LBob provided excellent customer service!!
Pam CCheck-in and drop off were smooth and speedy. They had our truck ready for us and it was clean and ran well. Great experience overall! Will definitely be returning to this location if I need a UHaul in the future.
Louis DFYI, 10' PVC fits at an angle in the cargo van, not straight in.
ADAM HFriendly service and the truck was ready to go and had no problems.
Kenneth LThe customer service was amazing. I don’t have any suggestions.
James L