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Ian Y
Customer Reviews for Broadmoor Storage Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We arranged early pickup, but it did work. We had to stand around for an hour to wait for the place to open.
Anna JThe drop off location was perfect, The staff was helpful and very professional, Clean cut and groomed. They? Even had smiles on their faces... Excellent customer service.
jim eA double check and/or phone call to me on the fuel surchage would be appreciated. I will be requesting a credit for the additional charge. Thank you!
Stephen MWe did the nighttime drop off. The app is not at all user friendly. We ended up taking pictures of everything and locking up the truck and had to go back in the morning to return the key.
Heidi BBest location I’ve been to for U-Haul. The U-Haul check in on mobile device is horrible.
J SGreat Customer Service! 1,000 times better than the Court Street location and that isn’t an exaggeration. Jim was great!
Raymond MThe Uhaul location at 32125 W Court Street has horrible customer service. The staff has a high turn over rate. I tried dropping off the 5x8 trailer I had connected to the 20' Uhaul and the hispanic lady acts like she's dead. She laughed when I told her I wasn't given the proper drop off location for the trailer and I was now having to drop off the trailer and 20' at two different locations. That made me so mad that she was smug and laughed. That is horribly unprofessional and rude. She should not be working for Uhaul. She is just ruining the Uhaul name. The man at Broadmoor Storage where I dropped off the 20' was wonderful. Uhaul needs more of him.
Tracy CJust keep doing what you’re doing everything was just right thank you very much for your time
Vince AVery helpful staff!
Glyn Bput cruise control in your vehicles
Evan FMy only concern was the paper work marked the truck as full on the gas tank and it wasn't it was below the F mark and had to pay extra gas so I wouldn't get charged. Overall great loved the lady at the front desk she was awesome!
Daniela ELocation was far from what I requested. They didn’t seem to have the necessary tools to get the truck back in in a timely fashion. They were very nice though
Austin REasy, quick, friendly service. Hassle-Free! Thee best! No problems with my rental.
Karen BThe lady that helped me with my rental was super friendly. She was nice, helpful, and thorough. Would definitely use this place again!
REBECCA WThey were very professional, and when I was late coming back they were able to navigate the computer to get my reservation back from Uhaul in order to accommodate my tardiness. It was only a $20 late fee! Thank you so much!
CORRINDA LTruck was dirty, I vacuumed it out. Also put more fuel in it when I returned it than what I received when I picked it up. Poor customer service and cost me $450 in movers that didn’t move my home because I had a guaranteed 26’ truck that wasn’t available to pick up. Reservation was changed and I was no informed until two hours before pickup.
Andrew Weverything from obtaining my code to retrieve the key and to the return process and EVERYTHING in between was AWFUL. thanks
emma fOpen earlier.
ACISCULO EThe on-site representative "Aaron" was extremely polite and helpful.
DAVID HThey made it easy.
Mathew VThe gentleman at the front desk was super pleasant and enjoyable to be around. We joked around a bit while paper work was printing and getting it signed.
Daniela MHave more trucks at this location!
RICHARD NI received excellent customer service, and the lady at the desk was very accommodating of my needs. I think she should get a raise.
KENNETH BThe truck was not safe. The agent risked my safety when he said “The steering is a little loose.” When driving in moderate winds I was unable to keep the truck in its lane, not because of the wind, but because of the loose steering. This is a dangerous truck and should not be on the road in its current condition.
Henry MThe staff was friendly and courteous. It was a pleasant experience, except for the moving part!
Denise LCan not lock the key. Have trouble to find people to help at weekend
Ying ZTake a picture of the gas gauge and the odometer. That way there will be no confusion whatsoever on the current readings. I myself do this every time I rent anything. For myself, just to be safe and sure. Arron and Kendra were awesome. Thank you Daniel ??
Daniel GVery friendly front desk representative!
Mauro BWe were happy with the service. Thanks so much. Would reccomend for sure.
MICHAEL CSteering needs repaired.. forgot to personnel.
Janet R