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William B
Customer Reviews for Broadway Auto Care and Diagnostic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exceptional customer service. I’ll definitely be using this location for all my moves
VICKIE GHad to go to 3 different location to finally get trailers I received in advance. The location in Balch Springs sent me to Garland. The guy in Garland was great and I appreciated his service. He needs e acknowledged for great customer service. John Appel
Lisa AThe 24/7 truck share needs to be an option for the 9 foot cargo van. I really only needed the rental for one day, but had to do two because I could not do a pick up at my nearest location before business hours
JESUS SThey lied about the fuel gauge level and decided to charge me even though I took a picture of the actual . Because of rain I did not take the truck up to 0.5 mile from the location. How can they justify not charging for mileage but charging for 2 gallons of fuel.
ROLAND PIt was closed when I dropped off the truck.
GARRETT SI have no comments. Custom service was excellent. I was in and out no wait time. It was truly a great experience.
Carla JWe had a flat tire on the trailer and waiting response for resolution
KEITH BThe gentleman running this place is very nice, professional, and courteous.
Johnny HGreat customer service! 10 stars ⭐️
SUSAN MWhat do they have to do to improve nothing to continue treating customers as they served me that even though I don't speak much English the treatment towards me was excellent
OSVEN MGreat people!!
DAVID CNo comment needed, excellent experience.
Jon GThe man who helped us was friendly and super knowledgeable.
SIDNEY BEverything went smoothly. Customer service was great!
LARRY CNothing, the person helping did a wonderful job, I will always rent from U-Haul. Thank you
MARTY LStore was closed but I felt weird leaving the truck there.. left a quarter tank of gas over what I was required and was still charged extra for mileage.. honestly, ridiculous.
MADELINE VClerk was friendly, professional and efficient; got us in the truck and on the road quickly. The equipment was easy to operate and drive; the equipment was clean and in good working order. However, we didn't like that the office was closed when we returned, even though the time of day was 4:45pm.
JEFFREY Cthis was a great experience. Fast and friendly service, I will return to rent from this location
Franklin WNo comment
Irish REverything was fine but uhaul charges way too much, with no real itemized receipt.
MAHMOUD MI would love to be able to pick up keys with contactless check in. I picked up at 3:30 and the location was closing at 4. Other than that, everything was smooth.
Amanda CCompletely satisfied
lisa hThe location was easy to access, and the staff was knowledgeable and friendly. It literally took five minutes or less and the added bonus was the transaction was paperless!!!!
Xavier HThe truck was in poor condition. It pulled to the left terribly. It also needs shocks. When a bump was hit in the road it was like riding a wild horse bucking all over the place. I have rented 4 times in the past few months. This was the worst vehicle by far
VINCENT MYour representative was very friendly and helpful! I like this location!
Jimmy LEvery interaction at this location was top notch, from making the reservation to picking up the trailer. The trailer was well maintained and very clean. We will certainly use this location for our next rental.
Bobby CTank wasn’t all the way full.
Kimberly FThe mobile check in is not easy. The systems camera, not mine, could barely recognize the photos. Took way to long to just get through the check in. I paid to pick up truck and took almost an hour to get through it. Wasted money. Literally paid to just keep trying to do the check out for almost 1 hr. Will never use this method again Charged for more time than I actually used the truck.
Blain MI've rented several time..
ALICE GI thought that although the rental experience was excellent, the interaction with the gentleman that rented the truck was truly amazing! What a nice man! I'd love to rent from him again!
Tracy MNo improvements needed. Excellent service at all times.
PAMELA SKen was very friendly and courteous
greg hThe customer space in the office is small; it doesn't accommodate more than 2 customers. However, the rental process is very efficient.
Adrian HNothing perfect like the first time I rent from this location
Elisabdro SI was wondering why I was charged so much and then I realized insurance was added to my order. I dis not ask for the insurance, and I didn't Select it. The manager was great. I love the location, but I was unhappy with the extra charge
Jennifer SThe Gentleman that helped me was so courteous and kind. Great experience!
ALBERTO GExcellent
Lisha WNa
Elisabdro SUhaul’s equipment And customer service are impeccable. I had an issue with someone running over the ramp instead of going around and needed help to get the ramp fixed. I used the Roadside service and had help dispatched. The lady that assisted with getting me help was sweet and calming. The worker that came to fix it was quick and detailed everything he did. It was really nice and comforting that they were ready and able to take care of me. Also, the gentleman that assisted me at the uhaul pick up was very helpful. I did 24/7 mobile pickup and he still helped me when I needed it. 10s across the board for everyone involved.
Brittany GEverything was great. The employee was amazing. Very nice and helpful.
Lynnette DI had to travel on the George Bush Tollway for times sake and I was wondering how we can pay for the charges for those trips? The UHaul did not have a toll tag. Please advise so we can be accountable to pay for the charges we incurred. Thank you - Shelly Grandpre
michelle gGreat service and nice people!!
GARY SOutstanding service and helpful
john jKind staff
ARNOLD BThe check-in desk was so filled with fake Viagra displays it was difficult to see the attendant. We visited the day before to check reservations & details were all set. The day of, we showed up on time & were told our transaction would take 2 hours to process. A technical glitch they couldn't override. Other customers came & left w/ trucks. We were sent to another U-haul location 4 miles away. We lost 90 minutes total waiting & chasing this whole thing down. We were late for the load-in AND the unloading at our destination. Whole thing was ridiculous and exhausting.
MARILYN MSales person was so polite and very knowledgeable when I told him what I was trying to move and he showed me the truck I needed service was excellent and fast
ASHLEY OExcellent service great management always satisfied when I come to this location
rosemary rGreat customer service
Eric CThey guy is so professional and nice.
LOTESSA PGreat assistance
Everett PBe available on Saturdays
RODNEY J