Customer did not leave a comment.TABITHA J.
Customer Reviews for Broadway Service & Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This truck is wore out. I wish UHaul would upgrade to a better interior with sound deadening, very loud for extended driving. Cruise control would also be a great feature.FREDERICK B.
Customer did not leave a comment.Gerald W.
I will be disputing charges associated with this rental, as website stated certain prices/periods, and direct service agent quoted seperate terms regarding pricing/rental period.Daniel S.
Customer did not leave a comment.Phillip C.
Tow dolly was not in a rentable condition. Strap wouldn't stay tight. I was left stranded for 3 hours into a 12 hundred mile trip until a trucker helped me. I had to call uhaul 3 times and was hung up on twice while trying to get help. I make long haul moves every 12-24 months and until now have only used Penske. Won't ever use uhaul again.Logan A.
Customer did not leave a comment.CJ T.
My only complaint is that the truck smelled like an ashtray and there was an ashtray up under the driver seat i seen it when chevking that i had everything out when returning the truck. Also for some reason it would not allow me to do self return with the online thingy i was sent said location unavailable so i dont feel that i should be charged a 20.00 convenients fee for the return since it wouldnt allow me to do it online. Everything was great equipment wise other than what has been mentioned i think .99 cents a mile is a little excessive if wete paying for the gas and rental and insurance that i was told i could not opt out of even though i have and had proof of full coverage insurance on any vehicles i drive.Vicki P.
AL Hitchcock was very accommodating and it was very evident that he wanted to deliver excellent customer service. This was my first experience renting a U-Haul truck so I had a lot of questions for AL but he was very patient with me and took the time to explain how everything would work.Greg R.
Customer did not leave a comment.Nancy S.
Customer did not leave a comment.Al H.
Customer did not leave a comment.Raquel L.
Customer did not leave a comment.jane W.
Had trouble picking my truck up and when I had to pick it up they had us pay an extra 45$ that I didn't know aboutMiles D.
Trailer was ready and clean. Drop off took 1 minute. Pick up was delayed 5 minutes due to slowness of U-Haul website response. Glad I reserved on line ahead of time or it might have been longer.Jeffrey N.
The utility dolly I was CHARGED for was NOT in the truck and we did not find out until 30 minutes at the property we were moving.Tammy M.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.Chris H.
NothingDonald B G.
My husband hurt his back trying to lift the trailer off the hitch. Need jack or something, too heavy!Kevin K.
Customer did not leave a comment.Ricki M.
Customer did not leave a comment.Sarah M.
Al is the best. Helps and assists with hook up and makes sure all lights work and the hook up is secure. I would certainly Recommend this U Haul location.Ahrens E.
No improvement needed herewilliam B.
Customer did not leave a comment.peggy M.
Al gives great customer service... a good guy!Philip C.
My uhaul rental was great,everyone was very curtious,everything was ready to go when I arrived,truck ran great.Steven S.
Customer did not leave a comment.Duane N.
The dealer and area field manager that I returned the trailer to did their job correctly and well.don G.
Customer did not leave a comment.Robert B.
Al's is a great place to use! Very home town feel all around!Amber L.
Customer did not leave a comment.David G.
Location closing. Property being soldSteve D.
Customer did not leave a comment.Lora G.
Customer did not leave a comment.Devan P.
Customer did not leave a comment.John R.
An excellent experience. Al hooked up my tow dolly, loaded and strapped down my van which was being towed and it worked wonderfully.Ahrens E.
Customer did not leave a comment.Scott C.
Put a bigger sign out for uhaul drop off.Laura L.
excellent serviceEric K.
Place a sign up in drop off location telling where to return keys.Crystal H.
Customer did not leave a comment.Shad E.
Customer did not leave a comment.douglas N.
Appreciated Al's assistance renting the trailer and his professionalism.Eric H.
Customer did not leave a comment.Trace D.
Customer did not leave a comment.RANDY G.
I was sent to a place that was 10milrs out of my way and then I got charged 21.00 dollars for gas that I had put in already.Melissa O.
Customer did not leave a comment.Tom M.
Have the same size truck that was reserved ready and at the place where truck was reserved. I spent 1 and a half hours to go pick up a truck that should have been 10 minutes away. Plus all the gas used to go get truck. Plus all the extra gas used because it was a larger truck than i needed.James G.
Customer did not leave a comment.lesile R.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.sonya F.
Too long of a wait before I got the truck. Waited 10 minutes before even talking to the rep to get the final info set up.Isaiah W.
Super friendly and helpful.Erica L.
Customer did not leave a comment.Scott S.
No one was at the location when we went to return the truck. Just an overall bad experience with UHaul.Linda L.
Customer did not leave a comment.Pat L.
Very friendly fast serviceBrian C.
Customer did not leave a comment.James R.
The gentleman was completely professional i have no complaintsTheodore W.
Customer did not leave a comment.JENNIFER M.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.mark S.
Employees seemed rude, unhelpful, and unprofessional.Nathanial S.
I waited for 45 minutes until i was helped to do the paperwork then I had to hook my own trailer i wouldn't recommend this location to anyone I would also like a call from a manager my number is 9374185804 thank youAndrew K.
Customer did not leave a comment.STEVEN A.
The 20" truck was clean and fairly new with 6500 miles. My only complaint was with the windshield wipers and washer fluid. The roads were wet from melting snow with much spray coming from other vehicles. The windshield wiper blades had worn out a long time ago and did not do much good in clearing the windshield. The washer fluid only came out on the passenger side. This created a dangerous and uncomfortable driving condition for me. The truck ( ID TT 4230F License AG63460 AZ) should be repaired. The truck rental cost nearly $300 and for that much money I would expect to have good windshield wipers and a working windshield washer system.Robert S.
We had gone online to check our area to see where we could rent and car dolley to tow our car. When we reserved this online it was stated the location opened at 9:00 AM so that was what we reserved. This was good for us because we had to travel a good distance so the early time would allow us to get on the road. However, we showed up at 9:00 and the people at the location stated they did not know anything about the uhaul stuff and that was handled by the owner. We waited at the location after 9:30, checkout time on paperwork was 9:44 AM, 45 minutes later than we requested. This put us behind and we had to make changes to our schedule because of this. I have rented a uhaul a few years back from another location and it was totally different, they were there to get me going when I requested. I was not happy with waiting.Marshall H.
The customer service at this location is amazing! Very clean and we'll maintained equipment.CHAD N.
Customer did not leave a comment.Kathy R.
Customer did not leave a comment.Staci K.
Customer did not leave a comment.ANDREW G.
Customer did not leave a comment.Annette K.
Customer did not leave a comment.JODY M.
Customer did not leave a comment.Dennis K.
I am unable to read the final receipt that was sent to me.DIANE S.
ABS light was on continuously. A/C unit smelled like fumes from engine were being fed into air system so was unusable. Took a long time to get up to speed as compared to previous rentals. I still have not received our final bill.Stacey M.
Customer did not leave a comment.Eddie C.
The truck was old and ran like crap. It was hard to start and the radio fell out of the dash while I was driving and I had to stick it back in. I was not impressed with the truck at all.Dustin M.
Customer did not leave a comment.Sharon H.
Customer did not leave a comment.michael B.
Customer did not leave a comment.Steven A.
The owner complained about his not getting service from the uhaul representative. I had ordered a two wheel cart and an appliance cart and when I went to rent yesterday he had neither on hand only an appliance dolly which I didn't want.Keith S.
Customer did not leave a comment.Doug S.
Customer did not leave a comment.Douglas H.
There were some computer issues with the U-Haul network but everything was very well taken care of. When the drop off location wouldn't help with their networking issues AL's was right on it and solved everything. I highly recommend them!MAILA F.
Customer did not leave a comment.JEFF R.
Customer did not leave a comment.JEREMIAH C.
Customer did not leave a comment.RUSTY B.
EXCELLENT. WOULD USE AL's AGAIN FOR UHAULDONALD K.
Customer did not leave a comment.Gary L.
Customer did not leave a comment.TIMOTHY R.
Very good service, friendly personnel, enjoyable experience.LARRY D.
All Good !John S.
Everything was great!!KIMBERLY I.
Customer did not leave a comment.Danielle K.
Customer did not leave a comment.DARIN L.
Al was great. Very thorough in explanation and flexible in pick up and return time. Wish I would have used UHaul and Al's when I was moving my kids to/from college and apartments, etc. Thank you!Sharon H.
Customer did not leave a comment.Jeremiah C.