Took my Uhaul while in the middle of a move and for some reason and created a lot of chaos and problems that were not needed at all. The actual location that my uhaul was taken or given too a location that decided my extra large heavy duty plastic bin was too damaged instead of showing it to me they decided to take it or throw it away on their own behalf, and I even went to retrieve my property within the amount of time that they said I would need to actually I had plenty of time, but they offered me another tote and I took a smaller one instead and asked told the guy at the location that I would like my tote back and that’s when he said it was gone and they threw it out for me. I did not like that. I think they should have at least let me make that decision of whether to keep the storage container or not. It’s all good though I guess, but I really don’t feel that way and the storage container that they gave me wasn’t even close to the size of the one that I had which is unfortunate.
Lindsey H
Customer Reviews for Broadway Sinclair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gas station employee at the 295 S boradway sinclair (I forgot her name) was awesome, no helpful and nice.
Brian BWhen we book the appointment it said we could have a 10-ft truck at a different location. They let us book it but apparently it was in for repairs. Why would they even let us book it? I'm not sure. We had to wait on hold for 20 minutes and then we're told to go to a different location. The 295 Broadway location. However, when we arrived nothing worked as planned in the app. We ended up having to call support who told us our truck was not there. The lady was extremely helpful and helped us get a different truck at the same price. But it was very frustrating as we were working with a tight space and we got the smaller truck purposefully to help us us not run into issues downtown. The staff at the gas station did not know anything about U-Haul's policies or about the equipment that should have been in the truck, and neither did support. Before this "event" I didn't even know you could rent a Uhaul from a gas station, and from now on I will not be renting one from anywhere but an actual Uhaul location.
Lindsy FNothing
JASON WIt's basically an "outpost" - trucks parked at a gas station. The attendant was really nice but confusing as a pickup spot.
Josh MThere were homeless walking around, so that felt a little unsafe. Also the return box was really hard to find. But otherwise, the gas station attendances was great! Thank you for a great experience!
SHANNON KThe staff that works the gas station didn't know how to release a rental truck. The process took almost an hour to complete. That is with me already uploading drivers license and checking in the website.
Timmathy Muniformed and did not know how to handle rental. Failed to give paperwork to customer for return. Took hours just to get the truck.
kathleen wwas out of blankets, other wise great
Andrew C