Customer Reviews for Broadway Sunoco
(U-Haul Neighborhood Dealer)

172 reviews

53 Broadway   Jersey City, NJ 07306

(201) 984-1801

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(201) 984-1801

53 Broadway
Jersey City, NJ 07306

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–2 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Yclea M. 
Rating:
4.0

Customer did not leave a comment.

Xiaohan Z. 
Rating:
5.0

Great service

Tinaya B. 
Rating:
5.0

Customer did not leave a comment.

Chirag A. 
Rating:
5.0

No comments for the pickup location; however U-Haul switched my pickup location without notifying me which delayed my pickup and having me to go to two separate locations. This is the second time that has happened to me and not happy about it

rebecca S. 
Rating:
3.0

Customer did not leave a comment.

Maura T. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Z. 
Rating:
3.0

The gaz you said was 3/8 is wrong he was 1/4 and when I dropped the Van I put more gaz Thant what you give me

Salim B. 
Rating:
1.0

I gave it a poor rating because I was supposed to pick the truck up in Madison, NJ. However, the day before my move I received a text telling me my truck would now be in Jersey City, about an hour from where I live. Moving is stressful enough but now I had to contend with going quite a bit out of my way to get the truck so that I would be ready for an early morning move. One would think that U-Haul would try to help customers by finding a way to reroute a truck to the agreed upon pickup location. However, the rep I spoke to on the phone could only tell me that the original truck forMadison was in the shop.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

jacquelyn W. 
Rating:
5.0

Customer did not leave a comment.

Reyci S. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn W. 
Rating:
5.0

Experience was over all good and staff was also very supportive

vikram T. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

eric F. 
Rating:
5.0

Customer did not leave a comment.

Eslam A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Thank you all at that location . Everyone was helpful didn't wait at all

SHEIK T. 
Rating:
4.0

Friendly service but my truck had a broken window wiper which I didn't find out until I needed it. It started raining glad I only had an hour left on my trip. Had to switch the good wiper to drivers side to see so got a little wet

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

BASOEKIE S. 
Rating:
5.0

Everything went well. First time renting a uhaul and the man Danny was great. The van was ready, running and warm when I got inside.

JACQUELIN M. 
Rating:
3.0

Customer did not leave a comment.

HAROLDDAVID H. 
Rating:
5.0

It is great the way it is now.

LUISE M. 
Rating:
5.0

great service

Fady G. 
Rating:
5.0

it was very fast and easy to set up the reservation and the customer service from the location on broadway was great. i will definitely be using that location again .

RAFAELA G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Sharonda J. 
Rating:
5.0

Well this applies to this location specifically not sure of the others but .. upon arrival my uhaul needed to be transported to the station that ended up adding 1 mile to the rental charge which I had to get reimbursed for .. So for improvements I recommend space for uhaul vehicles on the lot not off just is safer and more convenient that way other then that everything else was perfect

MARCOALEXANDER C. 
Rating:
5.0

Customer did not leave a comment.

Edison P. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
3.0

Treat your customers better

ALEXANDER E. 
Rating:
5.0

Great professional service

LUISE M. 
Rating:
5.0

Sunoco U-Haul at 55 Broadway provides excellent service

JOHN C. 
Rating:
5.0

The entire crew was so helfpful. I pre checked in, the rest was a breeze! Thank you Broadway Sunoco!

Juanito M. 
Rating:
4.0

Customer did not leave a comment.

Sahil S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
3.0

Customer did not leave a comment.

CHIRANJEEVI N. 
Rating:
5.0

Customer did not leave a comment.

AHMED M. 
Rating:
5.0

Very friendly and helpful staff. Will use this location again

JOHN C. 
Rating:
5.0

Really friendly and helpful gentleman helped me. He has a great sense of humor and knows how to treat customers. A rare find these days.

robert G. 
Rating:
5.0

Customer did not leave a comment.

Maxikumar G. 
Rating:
4.0

a bit disheveled in appearance but my vehicle return was processed quickly & efficiently

MICHAELJ M. 
Rating:
5.0

Customer did not leave a comment.

Thibaut B. 
Rating:
4.0

Customer did not leave a comment.

Mindi R. 
Rating:
5.0

Great service

LUISE M. 
Rating:
5.0

Customer did not leave a comment.

Adrian Kyle M. 
Rating:
3.0

Customer did not leave a comment.

Leo C. 
Rating:
5.0

Customer did not leave a comment.

SHERRY P. 
Rating:
5.0

Good

Nadim C. 
Rating:
4.0

Customer did not leave a comment.

Jasmin S. 
Rating:
5.0

Customer did not leave a comment.

GALLY A. 
Rating:
5.0

Profesional service

LUISE M. 
Rating:
3.0

I was overcharged I declined the insurance coverage and was charged anyway and I was also charged twice the hold fee and the actual fee and now I have to wait 3 business days to get my money back not very happy!!

CELINA C. 
Rating:
5.0

Customer did not leave a comment.

Vinita T. 
Rating:
3.0

The website should reflect equipment that's actually onsite. Didn't have the blankets but was charged for it. Was told I wasn't but the price is still the same on my statement.

JERMAINE M. 
Rating:
5.0

Very kind and helpful! I appreciate the owner's generosity and care.

LUCAS H. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED A. 
Rating:
5.0

Thank you MR Danny . I highly recommend this Location.

SANGAM G. 
Rating:
1.0

I haven't chosen any CDW but it's still charged $50 for it. Also I haven't get my dolly at the right time and I supposed to get my vehicle at 8 am but due to the delay I got my van and dolly more than one two hours late and they asked me to go to different location to pickup. Also, the person at the U-Haul gas station was behaving very rude

Karthik D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

ALAN E. 
Rating:
4.0

Simple and fast pick up and drop off.

ASHRAF E. 
Rating:
5.0

Both the gas attended and the gentleman who did the Paperwork was accommodating. The service was fast and friendly. I will be back next time I need a rental. Cyris Bradley,

CYRIS B. 
Rating:
5.0

No improvement needed

BERNARD S. 
Rating:
5.0

Everyone there was very helpful, friendly and nice. I would go there again and Will recommend them.

FELICIA N. 
Rating:
5.0

Great service

LUISE M. 
Rating:
3.0

Check-in was significantly delayed, even though I had done so previously online. Gas station personnel were NOT wearing masks inside at check-in.

Wendy Y. 
Rating:
5.0

Everyone was very friendly. Thank you

Christian D. 
Rating:
3.0

Representatives were friendly and knowledgeable in answering questions

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Elena-Mirelle I. 
Rating:
5.0

Customer did not leave a comment.

Lucille G. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
1.0

The service personal was not wearing masks at all, absolutely unacceptable.

Raphael L. 
Rating:
1.0

I didn't get my deposit back

David C. 
Rating:
5.0

No problems at all

Willie H. 
Rating:
3.0

Make the process to rent less time consuming and make it simpler for emergencies .

JOSE U. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
1.0

This was the worst experience ever. They forget to put the dolly in the back but they charged me. Also they charged me $2 rate per mile which clearly says $1.50 on the app

Andre Y. 
Rating:
5.0

Ideally, the pick-up process could be a little faster, but I'm saying that just looking for the tiniest thing that could be improved. It didn't really take that long.

John E. 
Rating:
5.0

This location did a great job. Danny, the person who spoke to and helped us get the truck we reserved was pleasant and professional.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Rocco T. 
Rating:
2.0

There was no personnel available to help at this location or time. I had to squeeze the vehicle in between three parked vans which made it difficult given I am not a licensed CDL driver. It wasn't convenient to park the truck as the space was boxed in. The whole experience was overall daunting.

Asamoa D. 
Rating:
5.0

Customer did not leave a comment.

EVEY M M. 
Rating:
5.0

Moving is hectic enough so I was delighted to have a pleasant, stress-free experience! Many Thanks to Danny and his brothers.

Demetra M. 
Rating:
5.0

Customer did not leave a comment.

Rocco T. 
Rating:
3.0

No lying to customers stating that you dont have other vehicles available for rent, when there were availabke at the time I went there. However, when I returned the at 6:25 p.m. on the same day, those vehicles were still there. So, in general, I ended up paying more money than that I was supposed to. That was a bad experience.

Luis E. 
Rating:
1.0

wasted 45-50 minutes on the phone with uhaul trying to sign into the app ... then they had the wrong van at the location so had to change it to the correct van and then before anything i made reservations for a closer area from my storage and it went through and ALL BUT no van at all available at the location... then to get back to where i was before they were switching me back and forth to the wrong department when all i wanted was to pay over the phone.....the app is HORRIBLE i had to call customer service sooo many time just to rent a van.....

Catherina A. 
Rating:
5.0

Customer did not leave a comment.

Saria F. 
Rating:
4.0

Make the seat wider so that not only two people can ride with the driver.

Maria Helan M. 
Rating:
5.0

This is my 4 th time renting van at this location ,cant think of much they can do to improve

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
5.0

Keep up the good work.

EDWIN R. 
Rating:
5.0

Customer did not leave a comment.

Sunil C. 
Rating:
5.0

Good sales person

Selvendra N. 
Rating:
2.0

The steering wheel was shifting too much

Alaa H. 
Rating:
5.0

Customer did not leave a comment.

Roxanne P. 
Rating:
3.0

It's a busy gas station which can be overwhelming to drop off stuff however the staff was very helpful in the situation.

Enrique C. 
Rating:
4.0

Customer did not leave a comment.

Tyquana T. 
Rating:
5.0

Customer did not leave a comment.

nicole R. 
No reviews have been submitted for this location.

Additional Services at this Location

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