Customer Reviews for Brokaw Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brokaw Self Storage

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aaron H. on

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Since I have a storage locker at Brokaw self storage it makes it real easy for me to pick up a van here...love the convenience. My 3rd rental.

Keith D. on

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Nothing. Everything went smoothly.

George N. on

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Sandra is an employee any company would be lucky to have

sandra L. on

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best location

Sushant W. on

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Vamsi Mohan S. on

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Jack L. on

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eric T. on

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Overall experience with the office during pick up and return was smooth. The 17 footer truck on the other hand was dirty on the inside can and back. Air bag light was on and the alignment was way off. That truck needs to go in for service.

edward V. on

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Perry Y. on

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Walter S. on

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AHTI O. on

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George N. on

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Why would anybody rent from a different location? Liz and her team are awesome to work with! 5-star location.

Xuong T. on

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Although my online reservation specifically declined collision coverage, the employee added it without asking me if it was ok. I caught it when he told me the total and it felt a bit higher than what I was expecting. He tried to pull a quick one on me. Other customers not as aware or can’t do quick math in their heads would have paid for something they might not have wanted. Also the U-Haul had plastic and cardboard leftover from a previous rental. The employee was otherwise polite.. just probably trying to make commission on the coverage.

EVREN S. on

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SANDR L. on

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Dyllion was a pleasure to work with.

kirk Y. on

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CANG N. on

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The car smells too much cigarette

George N. on

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Pre-Register is the only way to go. So fast getting the keys. Keep up the good work!

George N. on

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Liz and Sandra at Brokaw Storage are great to work with. Better than any other location I have been to. They represent the U-Haul brand as good as it can be!

Martin A. on

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George N. on

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DENNIS T. on

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Nothing. Everything went very well.

JOSEPH M. on

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hudson B. on

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My experience was terrible, and thank you for asking for my feedback because I hope this NEVER happens again to any of your customers. I called in and reserved my U-haul one day prior in advance with a nice lady who did a great job. Following day (Saturday morning @10 am) I arrive at the scheduled pick up location and time... Only to be told by a Justin Bieber looking 17 year old “Oh, it says we sent you an email last night (same day I reserved the U-haul) that it’s at a different location... Obviously, this kid had NOTHING to do with the current problem at hand. I’m in customer satisfaction myself and realizing it’s in no way his fault, I bite my lip, search my email on my phone, only saw the purchase confirmation email, told him so, and he said sorry but I can write down the address of your trucks location. What else am I supposed to do at this moment? Yell? Cus? Rip this kid a new one and lose my cool in this store at 9:50 am on a beautiful Saturday morning?!?!? I’m better than that, and so should U-haul. So, he wrote down the address (again, the fact that he willingly offered to write down the address proves this location/side partnership is shady af! I left angry, behind schedule, and believing I was just lied to my face and some mal-Uhaul-practice just took place for the first time in my life. And I’ve moved with you guys at least 6 times. Also, understand this, as i stood in line waiting to be helped this morning, I was thinking how great this company is. How I actually love the U-haul brand and doing business with this company because of the reliability, fair prices, and again, everything works great and I can get the job done with this product/brand and there is a high level of trust between consumer and manufacture that I find rare these days. Clearly now, as I’m driving to this unknown, not on google maps U-haul listed location. l wonder where my elusive truck is, I’m flabergasted by the irony of my mentality prior while waiting in line and post engagement with Belieber. Now I arrive at this poorly advertised gimmicky/shady Uhaul kinda sorta sign place. Where the fuck am I and what is going on here is what I’m thinking as I pull into park. Let’s fast forward, shall we? I asked the gal over the phone and the other gal in person for a dolly. Both said yea no problem, I get home and open the back, NO DOLLY! NO BLANKETS! WTF?!?!? Now, I’m almost losing it. Seeing RED! Moving is stressful enough, now my truck wasn’t where I reserved it to be, no dolly, no blankets in the plastic container per usual...and (get this) the truck WREAKED of weed and there were tons of ashes on the ground most likely from joints given the contact high I was getting on my drive home! I get a call from the gal at the place I picked up the truck saying “you forgot the dolly” -_____- Can you imagine how upset I am at this point? I have internet people coming to my new location at a specific time, my friends helping me move w

Justin C. on

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elsa G. on

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George N. on

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Always a please to do business with the folks at Brokaw Storage. All other U-haul locations take way too long to get you on the road.

fernand K. on

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martha H. on

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mike H. on

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open earlier than 9 am on Saturday morn, otherwise good !

Sylvia G. on

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Maricela M. on

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