Customer Reviews for Brookings Plumbing and Heating

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brookings Plumbing and Heating

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Michael B.
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Customer did not leave a comment.

Bryan B.
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Customer did not leave a comment.

Wesley P.
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Jeffrey J.
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The secretary for the plumbing place was very nice and very helpful-made it so we did not have to unload and re load a trailer for no extra cost so that was awesome BUT if you have no experience with U Haul other than the paperwork...you are on your own! Corporate people are of NO HELP and behaved as if their hands were tied where this gal just took care of business. BUT that was it-handed us keys then locked up the office and headed to lunch. Paperwork said gas tank full....NOPE 3/4 full. TAKE PICTURES and try to go to a regular U HAUL store if at all possible. If not possible make the contracted business people come out to the equipment with you to inspect. Corporate phone help is terrible, on hold each time for 10-15 minutes and they can not and will not guarantee the requested equipment. Their business model is horrible for a nation wide billion dollar company. Try Penske or Budget rental for piece of mind.

micah H.
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Little to no help, equipment was stuck frozen shut and jambed. Had no knowledge of the equipment, or safe use of it. Just seemed to not care overall.

Pedro V.
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The location didn't have a 15-foot truck that I asked for. Although Uhaul offered me a 26-foot truck with no extra cost, it would be great to have medium size trucks available at the location.

Mary C.
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Make sure that people who are using the 24/7 service know ahead of time that they will need to have alternate contacts at pick-up time who will be able to answer a phone call at the time of pick-up.

Jessica G.
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rude rather than helpful

Derek C.
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Customer did not leave a comment.

William D.
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It has snowed Mon and Tues. on Wed the car trailer had 3” of ice and snow packed on it. Took to car was and took 20 minutes to clear off.

Jared L.
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Lady was beyond rude and mad it seem like I was bothering her asking for questions. When I picked up the truck they told me to check upon return that the correct card was used the representative was rude and just told me to call 1800 uhaul as she didn't have that information. Again thats find but after waiting 10 minutes for her to finish her phone call was not appreciated.

Bryan B.
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Customer did not leave a comment.

Jo H.
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Nice. Took care of me immediately.

patrick L.
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When I picked up the truck, it had a large trailer still attached from three days before. The trailer jack was broken and they had no one available to disconnect the trailer. I had to dig my car jack out and jack up the trailer to disconnect. I lost a patch of skin in the process. After I left I noticed the gas gage and the contract disagreed by at least 1/8 tank of gas. I added gas and the gage was the same as when I picked up the truck. You charged me $18+ for gas. Also, the vent fan didn't work in the truck.

richard W.
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Guy B.
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Alisha B.
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The location where we picked everything up was extremely helpful. Uhaul, however, was not. We did not have any of the things in the truck that we rented. When I called and asked Brookings Plumbing and Heating, they didn't have any of the things we rented to even give us. So Uhaul did not check with them before my reservation was set to make sure they had what I rented.

Trent S.
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Garbage from the last rental was still inside the trailer.

Rhoda S.
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Very helpful and professional!

Daniel T.
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Customer did not leave a comment.

Kelly B.
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Nathan T.
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Alan A.
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carrie S.
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It was nice and very easy process to rent one.

THOMAS M.
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It's been well over a week and I still have not received my money back. They took 100 off my card, and nothing has been refunded.staff was rude and acted as though she didnt have time for uhaul customers.

stuart S.
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This was a great experience.

Braeden P.
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I found the location a bit confusing at first, however once I was given a bit more explanation the staff was friendly, and happy to help out and make sure I had everything

Tugs Z.
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Had ease in drop-off. Provided mileage information. Email response. Thank you. H@W

CHANCE L.
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More physical signage

Jayne J.
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Didn' have furniture raps.

Lance I.
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Customer did not leave a comment.

Thomas W.
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Mervin B.
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Christopher P.
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Sean H.
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Curtis S.
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Mary K.
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Heather was SO accommodating and everything we very clean and ready when we got there. Took just a few minutes and we were on our way!

Douglas R.
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The truck was well worn had over 150000 miles on it, interior was worn and somewhat dirty. The lady was very helpful and firendly,great service

Melvin Q.
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Tires were completely wipe out and truck cannot move in a dry snow. Money taking from my account was more than you charge with no explanation. Just have to accept it customer I was jam to move my things out.

Kristen V.
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Robert H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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