Customer Reviews for Brookings Plumbing and Heating
(U-Haul Neighborhood Dealer)

61 reviews

1702 W US Hwy 14   Brookings, SD 57006

(605) 693-7744

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 1/21/2022 - 1/28/2022: Closed

Services at this Location:

Contact Us

(605) 693-7744

1702 W US Hwy 14
Brookings, SD 57006

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 1/21/2022 - 1/28/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

This place was not open. I called the number and an employee called me back. He related the person who handles the UHaul stuff was out with a sick kid, Perfectly understandable given today's climate. I would have liked to know what to do with the trailer when I dropped it off and if the deal was finalized. Again, no employee was there, I dropped the trailer off the day before it was due back. I was concerned what would would have happened had it been stolen.

Michael L. 
Rating:
3.0

I didnt receive paperwork or anything all I got was a photo of my ID taken on a phone and a it will be taken care of online comment

REBEKAH M. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
4.0

It's a truck. Drives like a truck rides like a truck

Gilbert C. 
Rating:
3.0

Online experience was frustrating, as the U-Haul site would not save the info I input. I had to redo my inputs 3 times before I secured a reservation. Also, I was directed to the wrong pickup location via U-Haul email, which caused delays with my move.

David J. 
Rating:
1.0

We had a scheduled pick up time of 8:00am and no one showed up at the business until 9:00am.

BRIAN B. 
Rating:
3.0

Customer did not leave a comment.

Eric W. 
Rating:
4.0

Great staff and the truck was new and clean - only complaint was that the reserved equipment was not available.

Julio C. 
Rating:
3.0

Lighting is really bad for late pick up.

Paul M. 
Rating:
4.0

Easy to drop off trailer after hours. Using the after hours app was not good as difficult to use.

JASON Y. 
Rating:
5.0

Customer did not leave a comment.

Belinda H. 
Rating:
3.0

I would use if necessary. The inside of cab was dirty and the equipment I rented was not in the truck.

SUZANNE R. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
2.0

I had issues checking out my vehicle and returning my vehicle. It took me way too long. I wasn't directed to the right location. I will never again use U-haul unless there is a person that I can talk to directly. The Dropbox for the keys was not well marked.

Kyla D. 
Rating:
4.0

Customer did not leave a comment.

Kevin F. 
Rating:
3.0

Make the trailer more water resistant, I had quite a bit of water inside when I opened it.

Tiffany P. 
Rating:
1.0

Service was poor. Did busy from a desk fifteen ferry away. Nothing personal about the exchange. Wanted a direction to show us the rentals. Truck was duty. Gravel throughout the floor. Heavy dusty, dirt within the entire cab. Drinks spoiled in the cup holder. Not filled up with gas. Wrong mileage. Not impressed.

JULIANA R. 
Rating:
1.0

The truck I reserved was very dirty upon picking it up, both in the cab and in the back. The ramp was slightly damaged. Also, I had ordered a furniture dolly, a utility dolly, and six furniture moving pads, but I did not received any of these items. I would not recommend renting a U-Haul from Brookings Plumbing & Heating.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

PETER F. 
Rating:
4.0

The moving blankets didn't get on the truck, but costumer service credit it back right away.

BOTANY T. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
4.0

Customer did not leave a comment.

Wesley P. 
Rating:
3.0

The secretary for the plumbing place was very nice and very helpful-made it so we did not have to unload and re load a trailer for no extra cost so that was awesome BUT if you have no experience with U Haul other than the paperwork...you are on your own! Corporate people are of NO HELP and behaved as if their hands were tied where this gal just took care of business. BUT that was it-handed us keys then locked up the office and headed to lunch. Paperwork said gas tank full....NOPE 3/4 full. TAKE PICTURES and try to go to a regular U HAUL store if at all possible. If not possible make the contracted business people come out to the equipment with you to inspect. Corporate phone help is terrible, on hold each time for 10-15 minutes and they can not and will not guarantee the requested equipment. Their business model is horrible for a nation wide billion dollar company. Try Penske or Budget rental for piece of mind.

Jeffrey J. 
Rating:
1.0

Little to no help, equipment was stuck frozen shut and jambed. Had no knowledge of the equipment, or safe use of it. Just seemed to not care overall.

micah H. 
Rating:
5.0

The location didn't have a 15-foot truck that I asked for. Although Uhaul offered me a 26-foot truck with no extra cost, it would be great to have medium size trucks available at the location.

Pedro V. 
Rating:
4.0

Make sure that people who are using the 24/7 service know ahead of time that they will need to have alternate contacts at pick-up time who will be able to answer a phone call at the time of pick-up.

Mary C. 
Rating:
1.0

rude rather than helpful

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

Derek C. 
Rating:
4.0

It has snowed Mon and Tues. on Wed the car trailer had 3” of ice and snow packed on it. Took to car was and took 20 minutes to clear off.

William D. 
Rating:
1.0

Lady was beyond rude and mad it seem like I was bothering her asking for questions. When I picked up the truck they told me to check upon return that the correct card was used the representative was rude and just told me to call 1800 uhaul as she didn't have that information. Again thats find but after waiting 10 minutes for her to finish her phone call was not appreciated.

Jared L. 
Rating:
4.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Nice. Took care of me immediately.

Jo H. 
Rating:
2.0

When I picked up the truck, it had a large trailer still attached from three days before. The trailer jack was broken and they had no one available to disconnect the trailer. I had to dig my car jack out and jack up the trailer to disconnect. I lost a patch of skin in the process. After I left I noticed the gas gage and the contract disagreed by at least 1/8 tank of gas. I added gas and the gage was the same as when I picked up the truck. You charged me $18+ for gas. Also, the vent fan didn't work in the truck.

patrick L. 
Rating:
5.0

Customer did not leave a comment.

richard W. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
4.0

The location where we picked everything up was extremely helpful. Uhaul, however, was not. We did not have any of the things in the truck that we rented. When I called and asked Brookings Plumbing and Heating, they didn't have any of the things we rented to even give us. So Uhaul did not check with them before my reservation was set to make sure they had what I rented.

Alisha B. 
Rating:
3.0

Garbage from the last rental was still inside the trailer.

Trent S. 
Rating:
5.0

Very helpful and professional!

Rhoda S. 
Rating:
3.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
3.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

It was nice and very easy process to rent one.

carrie S. 
Rating:
1.0

It's been well over a week and I still have not received my money back. They took 100 off my card, and nothing has been refunded.staff was rude and acted as though she didnt have time for uhaul customers.

THOMAS M. 
Rating:
5.0

This was a great experience.

stuart S. 
Rating:
4.0

I found the location a bit confusing at first, however once I was given a bit more explanation the staff was friendly, and happy to help out and make sure I had everything

Braeden P. 
Rating:
4.0

Had ease in drop-off. Provided mileage information. Email response. Thank you. H@W

Tugs Z. 
Rating:
5.0

More physical signage

CHANCE L. 
Rating:
4.0

Didn' have furniture raps.

Jayne J. 
Rating:
5.0

Customer did not leave a comment.

Lance I. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Mervin B. 
Rating:
3.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

Curtis S. 
Rating:
5.0

Heather was SO accommodating and everything we very clean and ready when we got there. Took just a few minutes and we were on our way!

Mary K. 
Rating:
4.0

The truck was well worn had over 150000 miles on it, interior was worn and somewhat dirty. The lady was very helpful and firendly,great service

Douglas R. 
Rating:
2.0

Tires were completely wipe out and truck cannot move in a dry snow. Money taking from my account was more than you charge with no explanation. Just have to accept it customer I was jam to move my things out.

Melvin Q. 
Rating:
5.0

Customer did not leave a comment.

Kristen V. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
No reviews have been submitted for this location.

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