Customer Reviews for Brookings Plumbing and Heating
(U-Haul Neighborhood Dealer)

Rating:

4.0

Place was closed when I dropped off the truck, but when I called Monday the lady was rude and uncaring about what I called for.

Rating:

3.0

Should have a more visible "U Haul" drop box. Especially for those dropping off trucks at night.

Rating:

1.0

The lady working the counter was extremely rude and tried to charge me $75 over the rental agreement price

Rating:

2.0

There is never anybody there personally, even when you drop off during business hours.

Rating:

3.0

No personnel present. Did all online.

Rating:

1.0

Nobody is ever there to help, then they never reported us returning the equipment on time so they were gonna try and charge us for that too.

Rating:

2.0

Order a trailer didn’t have so customer service said they upgraded for same price got bill and was charged more the location never answers the phone

Rating:

1.0

drop-off business was closed upon my arrival at 3:45 pm on a weekday. Dropped trailer off and texted info to business number. Never heard back from them. 5 days later they still had not logged my trailer in as having arrived. Avoid Brookings Plumbing!

Rating:

4.0

The lady working was not willing to wait for us after 5PM. We were coming from 8 1/2 hours away, so I had my daughter in Brookings go and sign the paperwork. The small trailer worked perfect for moving home.

Rating:

1.0

I went to Uhaul Madison, SD office and asked the guy there to reserve a Uhaul size 15 for a trip Madison to Brookings on Monday 20 May. The guy told the resetvation is done and I will pay $135 When I came to the office on Monday, the guy told me there is no Uhole at Adison and I need to go to Brookings to take one from there. I paid 165.65 in addition to 34.3 when I returned the Uhaul in Brookings in addition to $35 for petrol. It was very bad experience.

Rating:

2.0

No one there at scheduled time of pickup. Needed to call and felt as if we were a nuisance when we did (3pm). Business hours showed they were open another two hours. Apparently that wasn't the case?

Rating:

3.0

Have someone on location so the customer does not hvto wait 30 minutes to find somebody.

Rating:

5.0

Nothing thumbs up for everything

Rating:

1.0

Location was closed. No one available and did not answer the phone. Took 45 mins and multiple phone calls before I got a response. Person who showed up offered no apology on indicating that they had taken off for the weekend, no one told him there was a pick up. Wasted my and 4 of my employees time. Will be pursuing a refund. I will also let every single person that I know know that the business is extremely unprofessional.

Rating:

3.0

The Address was wrong in Brookings.

Rating:

5.0

Great service!

Rating:

3.0

This place was not open. I called the number and an employee called me back. He related the person who handles the UHaul stuff was out with a sick kid, Perfectly understandable given today's climate. I would have liked to know what to do with the trailer when I dropped it off and if the deal was finalized. Again, no employee was there, I dropped the trailer off the day before it was due back. I was concerned what would would have happened had it been stolen.

Rating:

3.0

I didnt receive paperwork or anything all I got was a photo of my ID taken on a phone and a it will be taken care of online comment

Rating:

4.0

It's a truck. Drives like a truck rides like a truck

Rating:

3.0

Online experience was frustrating, as the U-Haul site would not save the info I input. I had to redo my inputs 3 times before I secured a reservation. Also, I was directed to the wrong pickup location via U-Haul email, which caused delays with my move.

Rating:

1.0

We had a scheduled pick up time of 8:00am and no one showed up at the business until 9:00am.

Rating:

4.0

Great staff and the truck was new and clean - only complaint was that the reserved equipment was not available.

Rating:

3.0

Lighting is really bad for late pick up.

Rating:

4.0

Easy to drop off trailer after hours. Using the after hours app was not good as difficult to use.

Rating:

3.0

I would use if necessary. The inside of cab was dirty and the equipment I rented was not in the truck.

Rating:

2.0

I had issues checking out my vehicle and returning my vehicle. It took me way too long. I wasn't directed to the right location. I will never again use U-haul unless there is a person that I can talk to directly. The Dropbox for the keys was not well marked.

Rating:

3.0

Make the trailer more water resistant, I had quite a bit of water inside when I opened it.

Rating:

1.0

Service was poor. Did busy from a desk fifteen ferry away. Nothing personal about the exchange. Wanted a direction to show us the rentals. Truck was duty. Gravel throughout the floor. Heavy dusty, dirt within the entire cab. Drinks spoiled in the cup holder. Not filled up with gas. Wrong mileage. Not impressed.

Rating:

1.0

The truck I reserved was very dirty upon picking it up, both in the cab and in the back. The ramp was slightly damaged. Also, I had ordered a furniture dolly, a utility dolly, and six furniture moving pads, but I did not received any of these items. I would not recommend renting a U-Haul from Brookings Plumbing & Heating.

Rating:

4.0

The moving blankets didn't get on the truck, but costumer service credit it back right away.

Rating:

3.0

The secretary for the plumbing place was very nice and very helpful-made it so we did not have to unload and re load a trailer for no extra cost so that was awesome BUT if you have no experience with U Haul other than the paperwork...you are on your own! Corporate people are of NO HELP and behaved as if their hands were tied where this gal just took care of business. BUT that was it-handed us keys then locked up the office and headed to lunch. Paperwork said gas tank full....NOPE 3/4 full. TAKE PICTURES and try to go to a regular U HAUL store if at all possible. If not possible make the contracted business people come out to the equipment with you to inspect. Corporate phone help is terrible, on hold each time for 10-15 minutes and they can not and will not guarantee the requested equipment. Their business model is horrible for a nation wide billion dollar company. Try Penske or Budget rental for piece of mind.

Rating:

1.0

Little to no help, equipment was stuck frozen shut and jambed. Had no knowledge of the equipment, or safe use of it. Just seemed to not care overall.

Rating:

5.0

The location didn't have a 15-foot truck that I asked for. Although Uhaul offered me a 26-foot truck with no extra cost, it would be great to have medium size trucks available at the location.

Rating:

4.0

Make sure that people who are using the 24/7 service know ahead of time that they will need to have alternate contacts at pick-up time who will be able to answer a phone call at the time of pick-up.

Rating:

1.0

rude rather than helpful

Rating:

4.0

It has snowed Mon and Tues. on Wed the car trailer had 3” of ice and snow packed on it. Took to car was and took 20 minutes to clear off.

Rating:

1.0

Lady was beyond rude and mad it seem like I was bothering her asking for questions. When I picked up the truck they told me to check upon return that the correct card was used the representative was rude and just told me to call 1800 uhaul as she didn't have that information. Again thats find but after waiting 10 minutes for her to finish her phone call was not appreciated.

Rating:

5.0

Nice. Took care of me immediately.

Rating:

2.0

When I picked up the truck, it had a large trailer still attached from three days before. The trailer jack was broken and they had no one available to disconnect the trailer. I had to dig my car jack out and jack up the trailer to disconnect. I lost a patch of skin in the process. After I left I noticed the gas gage and the contract disagreed by at least 1/8 tank of gas. I added gas and the gage was the same as when I picked up the truck. You charged me $18+ for gas. Also, the vent fan didn't work in the truck.

Rating:

4.0

The location where we picked everything up was extremely helpful. Uhaul, however, was not. We did not have any of the things in the truck that we rented. When I called and asked Brookings Plumbing and Heating, they didn’t have any of the things we rented to even give us. So Uhaul did not check with them before my reservation was set to make sure they had what I rented.

Rating:

3.0

Garbage from the last rental was still inside the trailer.

Rating:

5.0

Very helpful and professional!

Rating:

5.0

It was nice and very easy process to rent one.

Rating:

1.0

It's been well over a week and I still have not received my money back. They took 100 off my card, and nothing has been refunded.staff was rude and acted as though she didnt have time for uhaul customers.

Rating:

5.0

This was a great experience.

Rating:

4.0

I found the location a bit confusing at first, however once I was given a bit more explanation the staff was friendly, and happy to help out and make sure I had everything

Rating:

4.0

Had ease in drop-off. Provided mileage information. Email response. Thank you. H@W

Rating:

5.0

More physical signage

Rating:

4.0

Didn’ have furniture raps.

Rating:

5.0

Heather was SO accommodating and everything we very clean and ready when we got there. Took just a few minutes and we were on our way!

Rating:

4.0

The truck was well worn had over 150000 miles on it, interior was worn and somewhat dirty. The lady was very helpful and firendly,great service

Rating:

2.0

Tires were completely wipe out and truck cannot move in a dry snow. Money taking from my account was more than you charge with no explanation. Just have to accept it customer I was jam to move my things out.