Customer Reviews for Brookville Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brookville Rental

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Michael L.
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Susan P.
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Craig D.
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Joshua D.
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The UHaul online rental and check out allowed me to rent the truck for 16 hours and stated to return by midnight. I tried returning it bit the location was locked and there was no place to leave the truck and no night drop box for keys. I had to drive it back home then back in the morning. As a result I was charged for the extra fuel and mileage. This was poor communications dn shady on the part of UHaul.

Francie G.
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Frederick B.
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diana B.
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Barbara H.
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I have a complaint. When they hooked up the trailer to my van, I questioned the person booking it up about one of the chains being too low & he said it would be ok. The chain was dragging on my trip & it hit the bumper of my van in several places & scratched it up. I would like for UHaul to fix my van, since it was not hooked up correctly by a UHaul representative.

donna M.
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todd T.
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Francie G.
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No fault of the location but the passenger door was lose and not shutting completely. Felt it was somewhat unsafe.

Todd S.
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HENRY L.
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John M.
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Eric T.
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nicolette W.
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very nice return visit

Lawrence C.
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Very helpful and was quick with the check in process.

Jerry R.
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Dean A.
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Jaime A B.
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Ronald V.
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James S.
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Just want to say thanks to Tom for all his help. Everything worked out perfectly!

David P.
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DEREK H.
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Karen P.
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Joshua H.
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I rented the truck for my move and we had a snag during our closing so we didn't move. I basically paid 62 dollars to park the truck in front of my house for 2 hours...

John P.
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Nothing, keep the smile and enthusiasm

Terry L.
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JAMES H.
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Tony B.
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The passenger side big mirror was way out of adjustment, and hard to even put back in place. I used the little fisheye mirror the entire time. Only negative.

Traci N.
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Nothing best customer service around!

Ronald V.
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West F.
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Tom is awesome and has pretty eyes.

Brian M.
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Nothing. This facility was amazingly clean, the people were friendly and courteous.

Shelia C.
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Joseph J.
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Corey M.
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Kyle B.
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Bruce S.
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Joseph J.
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Elden Y.
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Jeffrey C.
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Thomas S.
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James W.
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Keep doing what you are doing

Dave K.
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dusty K.
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RICHARD H.
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The personal was very professional and quiet helpful in answering our questions.

Carl R.
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Very friendly service.

Lawrence B.
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Your team was very informative and helpful. A big shout out to all the folks who assisted me.

michael R.
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West F.
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Reginald G.
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Thank you Tom

Mary E.
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richard K.
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Eric T.
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Greg S.
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They were closed by the time I dropped it off.

Tabitha S.
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richard K.
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Kenneth A.
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Brad A.
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Great location to work, people very friendly and helpful

Christopher L.
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Close it. Worst experience I've ever had with UHAUL, lied to about price, location drop off, even charged an extra day when I was told that would not happen. I will be using a different company from now on.

Jacqueline K.
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DONALD F.
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frederick L.
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BERT V.
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maryanne T.
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Jill K.
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dennis S.
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Jill W.
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RIDGE CHURCH D.
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The men at Brookville rental where awesome.

mark K.
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Greg E.
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Very helpful and friendly....no complaints

RICK S.
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Alway"s

todd T.
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edna C.
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Michael S.
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Mark V.
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beverly B.
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MIKE D.
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James W.
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Andy H.
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Robert P.
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collin W.
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Kathy T.
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Kathleen W.
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The guy at the Brookville location told me I could return it to West Alexandria. And when I did he called me a liar he said he would never say anything like that and I have a witness that was there with me.

ZOE L.
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TIMOTHY M.
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Billie R.
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Burton W.
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Maureen H.
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Carlin C.
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Tom W.
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Christopher B.
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Ryan B.
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Everything was perfect and all the employees were awesome and nice

Ed M.
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gary S.
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Steve G.
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lacy H.
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They were fine.

chris L.
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Stacy W.
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The truck had tread marks from a riding mower in it and some grass left from a previous rental. We used sheets to cover the marks before moving beds and furniture. No stickers were attached to the truck for this rental, but they had sticker residue from earlier rentals. No damage occurred during my rental. Also, my desired pick up and drop off location was not the one used. I went almost 5 miles extra each way.

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