Customer Reviews for Brothers Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Brothers Market

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Melissa M. on

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They overall were very helpful and friendly but the check in process took a little longer than expected.

Richard F. on

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Very friendly and helpful

Kory K. on

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Dirt inside the trailer.

Sally M. on

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Had to drive two hours to pick up a truck from the Omaha area. The closest truck was in savannah Missouri and had to drive two hours each way from Omaha and back to get our move to Colorado accomplished. This was very inconvenient and wasted most of the day we could have been packing etc. otherwise the truck and the move went well

peggy A. on

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We originally scheduled out pick up for Saturday morning in Maryville. I called Friday to verify with parsons tire and was told they weren’t open on Saturday and didn’t have the truck we needed. Called uhaul back, they rescheduled us to pick up in Savannah and since they was 30 minutes from our location, I ask to pick it up Friday at 3:30-4:00. Uhaul called us at 3:50 Friday and said if we weren’t there at 4:30 they were giving the truck to someone else because we had rescheduled twice. First of all we weren’t late, we got there at four and second, we rescheduled because uhaul set it up wrong to begin with. Brothers market was great. He gave us 50 free miles since the changed pickup location put us 50 mile out of our way. We have used uhauls a lot and the pickup arrangements never go smoothly.

Tracy M. on

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Joe K. on

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When reserved the web site indicated Westline Hardware (ACE) as the drop-off, then I find out I have to drive an additional 60 miles to drop off in Savannah. Thanks for the bait and switch.

Jay M. on

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Bill P. on

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I recommend Brother's, they provided Excellent service!

doniphan S. on

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Vickie C. on

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Sidney M. on

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TISHA M. on

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Kimberly U. on

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Vicki S. on

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Made a reservation to pick up the truck at the Savannah location which was fruitless

Tim H. on

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Amanda S. on

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Bill P. on

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Very accommodating and helpful!

Greg W. on

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chester F. on

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Your scheduling center screwed up. Made a reservation sept. 7th for Oct. 10. called u haul Oct 9 to reset date to Oct 14 for pick up. and where was the most convenient, 2 miles from home. was assured all was well. went to pick up, and the local had no record. no assignment had been made. had to spend an extra hour going to a location 12 miles away to pick up. wanting answers for the above questions has no bearing on your central reservations screw up!

Timothy G. on

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The customer service people from Uhaul that called to tell me the 20 ft truck we reserved o line were HORRIBLE. I was appalled at her attitude. How can a company just change someones reservation from 20 foot to 15 foot? We had to make other additional arrangements. I get it that you have no competition in the moving business but that is no excuse to treat people like crap and offer NO CONCESSIONS. The people at Brothers were awesome but the actual uhaul people need a lesson in how to treat people. Or the company needs to change your business practices.

Devon K. on

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The back of the truck had not been cleaned out by the previous user. Also the truck’s back hauling door came off the hinge, which made it difficult to finish moving. The costumer service at Brother’s in Savannah was okay.

judy C. on

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Blake S. on

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joshua C. on

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Good service.

Ashley S. on

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David W. on

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My issues were more with U Haul than Brothers market. 1. Had a U Haul reserved in Maryville at Ace Hardware for 6:30 on May 24th. Went to pick up no Trailer available. Was told trailer would be ready 8 am next day at Brothers Market. Went to pu trailer they said U Haul guy didn’t arrive till 9. Mgr was able to get trailer for me. 2. I asked about hitch ball size was told 2”. Glad there was an Orschelin’s next door had to buy 1 7/8” ball

John S. on

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Took 45 min, staff not trained at all. They did the best they could.

patrick Y. on

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Timothy P. on

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They were very helpful.

Greg K. on

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EDWARD I. on

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