Customer Reviews for Brown Enterprises Inc

Unfriendly and gauged me financially

Peter was very friendly and helpful

Peter at Brown Enterprises was efficient and very nice. The rental process (started at the U-Haul web site) was easy and the truck was fabulous and ran great. The drop off to Megan at Peterborough Collision was very easy. The worst part about the reservation, rental, loading, driving, unloading, driving and drop off process is that I had to drive 65 miles to pick up the truck. That was inconvenient but no big deal since I was warned about it and I understood that a 26 foot truck can't always be close by. The ten mile drive to the drop off location was totally fine.

Was required to navigate the trailer around other equipment in order to park both the trailer and truck for the location

Less expensive mileage rate !

My gripe is less with the wireless transaction system because, plainly- it sucks/does not work(at all) in this location. I was unable to check in for 45 minutes as the staff figured how to go around the incompetent system. That gave me 31/4 hrs to get back before they closed(I returned 1/2 hr after closing- 3 3/4 hrs of rental for which I was charged 2 days” because I was “late.” I am contesting the last charge- which is not inclusive of the 1995&14.00&taxes= $35. $26.04 does not cover the problem but it is at least a concession...I will “use your contact form” to reach out and perhaps hear back?

I was asked to call to confirm my reservation. I left a message but did not get a return phone call. I know people are busy these days due to Covid-19 but I should have received an acknowledgment. Also, it would help to have more information about what is involved in the check-out. Some of this could have been handled online.

I am a little annoyed that the safe move insurance was added on to my bill. When checking out on the website I had to spend a lot of extra time going back to re enter information after noticing that this was sneakily added by default. I am sure you make a lot of profit with this tactic, but it's pretty annoying if you don't want to choose this coverage. I would appreciate a refund of the $14 to my credit card.

The guy was rude, never gave me a receipt for dropping off the trailer and charged me again 35.00 over what i paid the first time

Clarify that GPS is required for rental returns - must use smart phone on site - cannot be completed later by PC.

Great customer service!

Peter was great at check in. They are always understanding and friendly. He went out of his way to make sure that I was happy and ensured that my business with stay with him. Great Job!

Peter at the desk was absolutely great to work with. He was extremely pleasant and helpful and went out of his way to make sure that I had everything I needed for a successful move. I will most definitely come back here if I need to move again.

Have somewhere to put your EZ-Pass. Its not easy or safe to hold it and drive.

Brown's Rental has been my go to stop for last 20 years for all equipment rentals. There is simply no reason to go elsewhere. The UHaul end of it has been great too and together they can't be beat.

Guys were great at Brown's. Made scheduling, picking up and dropping off a breeze. A+++

did not have the full number of furniture blankets requested

always great to deal with

Always easy to deal with.

Excellent customer service!

Best customer service in the area.

Good guys and are always helpful.

It's a heavy truck repair and rental business. There is a huge lot filled with large machines. Don't expect neat and tidy. But they were very friendly and helpful. They knew to expect me and were well prepared for my return. He also told me a funny story about a clueless customer who gave them a bad rating. (sigh) A nearby gas station was a definite plus when it was time for me to return my rental with a full tank.

Great customer service, very easy drop-off. Location is old, but in rural Vermont, so expected.

I only use this location when everything else fails. The place is a mess and the owner is a jerk. I don't know how he finds his way to work in the morning. There really isn't a good solution for U-Haul in Southern Vermont.

Met me at the truck and gave a very thorough explanation of the close-out process. Excellent customer service.

Excellent !!! Thanks Pete

Browns was awesome

Nothing. The people at Brown's were really helpful and overall it was a good experience.

Excellent all the way around.

Dropped off after hours. Did not meet anyone or go inside. But was charged a $15 cleaning fee even though truck was left clean (and much cleaner than it was received)

Peter was great went above to make me happy with having to travel to pick truck

U guys are ??

Great service.

Uhaul main dispatch very disappointing Brown enterprise was excellent to work with

Everyone was friendly and helpful. All in all, a pleasant experience.

When picking up the van. We were not given a thorough inspection. Only the outside. We were then charged for damage to the inside of the van which we did not do. Anthony from uhaul sent pictures of the damage. I requested pictures of the inside of the van before we took it out. Uhaul has not produced the before pictures. I am disputing this horrible charge. I learned a lesson. Take your own pictures. I refuse to pay.

Great customer experience. Peter B is the man!

First rate

Great customer service from the gentleman working the desk.

Guy at Drop Off in Vermont is awesome!

Great customer service!!

These guys are always quick and reliable. Great selection of equipment rentals.

Check out took 1hour and 18 min!! I stopped 3 times at location before the reservation actually appeared on my tablet, then name was incorrect.