The windshield of the truck was filthy inside and out. Very difficult to see with sun glare. I had a reservation in East Dorset for a 15 foot truck. There were two trucks in the parking lot but no keys in the lock box and I had to drive 30 minutes out of my way one way. To receive the truck I was supposed to get originally. I also purchased a mattress bag which I was unable to use and your registration system is a complete joke.
JASON J
Brown Enterprises Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South Londonderry, VT 05155
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How U-Haul Reviews WorkI feel like your directions are clear when they benefit you, but the information on how to fill the tank is unclear and was in an email. I filled the tank but was not reimbursed. I think it could be mentioned somewhere in the online drop-off instruction video I watched.
Nan SEasy, quick sign out. Very helpful clerk at the store, and no hassles at all! Likewise, a simple drop off with no further issues. A great experience all around. P.
peter aI dropped off the trailer on Saturday — the same day as pickup — and called the number provided, per the contract. On Monday, U-Haul called asking why I hadn't returned the trailer. I explained that I had, and that I have pictures to prove it. The site then processed the return and charged me a $20 "off-hours service fee. I am sorry, what service, exactly, was provided? U-Haul is a side business there, they are some sort of construction company and the lot was full of rusty equipment.
Nedim CGreat service! Always top notch!
Peter C