Clean up the area and make the steps safe for entry to building.
Darcy R.
Customer Reviews for Browning Motor Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleasant and helpful. I was very happy with my experience.
Greg K.Darrell was very thorough and efficient in checking everything out before we left.
greg S.You do not seem to list phone numbers for any local Uhaul sites so it makes it extremely difficult to even contact you to rent a unit. And your Madison number which is not the most local number I needed just informs you they have nothing available unless you traveled to Baraboo. Who in their right mind is going to travel 75 miles just to get a trailer to use? And then spend another TWO HOURS to return it, especially with gas prices now? Ridiculous.... So if i had not had a local number in the Platteville area on my phone, that i remembered from a couple years ago, my son, (or myself), would not have even rented from you. They had plenty of availability at Platteville, but your Madison call Affiliate did not even know it. That is just a gross neglect of business practice. Especially in these times. I would very much like to be supplied with an answer to why this situation exists that you don't have local phone numbers listed AND WHY YOUR MADISON CALL CENTER SAID THEIR WERE NO UNITS AVAILABLE EXCEPT FOR BARABOO. That is just an Unforgivable lack of diligence for a National business such as yourselves. I am quite sure this will end up in a dead file and I wasted my time here, hut you have an opportunity to greatly improve Your service, (and business turns, but turns, but as I said, probably a dead letter file items here...
Terry M.Weren't open, just had to drop off trailer at empty lot. Difficult to return online too from a phone
Daniel H.I had reserved a Uhaul 3 weeks in advance for my local area . I had to drive 45 miles South to get Uhaul to just begin my move North. Despite Braudt Auto being a local Uhaul supplier.
Rochelle M.No changes. Very friendly and helpful. Thank you!
Nicholas F.Great spot to rent a truck and the owner gave me a courtesy call the day before I picked up the truck to make sure I knew how to get it and check it out before my trip.
Trent D.Cell signal was not great for Verizon customers. The attendant took forever to get the documents prepared.
Rob P.The office had a closed sign when we arrived and the man had unavailable voicemail. We came back 15 minutes later and knocked. He had his hearing aids out and was missing equipment we had reserved. I had to type my own information in therefore we had to come in close contact and he failed to print me a receipt. It took us over 45 minutes to finally get our trailer and none of that was installation as we had already taken care of it by the time he was finished with the purchase. I also believe we were overcharged.
Taylor M.I had all of the information filled out online and ready to go for pick up, however when we arrived at the location in Platteville, we still needed to sign paperwork and give more information. The man we worked with was an older man, very hard of hearing. When we arrived promptly at pick up time, 9 am, he didn't even have his computer started up. He proceeded to eat his breakfast sandwich and drink his pop while the computer booted up. Then he was incredibly slow going through the screens, and again, he was VERY hard of hearing so we had to repeat ourselves multiple times and almost shout, so it took a very long time to actually get the truck. We didn't leave the location until 9:30. This is unacceptable as we were on a time crunch. Then, when we returned the truck, I knew I had to take a picture of the gas/mileage, but I did NOT know that you cannot upload a picture. You actually have to take the photo while going through the return process. We had already returned the keys to the lock box before realizing this. This needs to be improved in your online app. There should be an option to upload a photo. Overall, this was the worst experience I've had with Uhaul.
Michael J.Closed when trailer was dropped off. Received receipt right away next day. Happy with service overall.
Noah E.The windshield wiper blades were completely destroyed I had to replace them on the drive to my new home due to rain it was an extra $26 definitely should be part of routine maintenance. Also union further close inspection the inside rear tire on the drivers side was completely flat and I had to put air in it again routine maintenance.
Christopher B.We had trouble returning the truck. The online system couldn't figure out our location and there was no option to finish the return. When we called the 800 number was put on hold. After 15 minutes we had to get going. Not a great system. The truck was fine. The location was great
patrica W.Helpful in parking and detaching from our vehicle return was easy and quick - friendly and helpful
Timathy S.The only comment I would have is make it available for your customers to reserve enclosed trailers even though they are not on your lot.
Richard E.He was a very friendly man showed us how to make sure to save gas!! NOTHING WAS WRONG last time when I rented from a different place a lot of crap was wrong with the vehicle!!! Will go back if ever need too!!!!
Danny S.The agient didn't put the trailer on my contract and gave me a trailer that she rented to another customer in the system. The computer process had to be restart multiple times because it stopped working.
Brian M.Obviously didn't do his job - I returned the trailer to him over 24 hours early (called him first and scheduled it), and was called 2 days later by someone else stating I didn't return the trailer and they would report it as theft!
Dawn H.I rented a 17 foot Uhaul and was notified two days before the pickup that I was getting a 10 foot truck. I was frustrated because I was going to have to make more than one trip with the smaller truck. I was told to "Take it up with Uhaul". The guy did try to make it right by offering me a cheaper mileage rate. He was less than friendly at first.
Sara W.We did Mobile Rental. The keys were for the wrong truck ended up having to call uhual to get the owner to come give us a key then dropping off was a nightmare nothing went right on the app no one was around spent lots of time on the phone with uhaul. After this experience I don't think I'd ever rent from uhual again.
Dustin M.Was supposed to pickup rental at 9am. Owner didn't show up until after 10 am. Cargo area of rental was disgustingly filthy and had not been swept out. After I left facility, I realized owner had not given me back my driver's license. So had to go back approximately 5 miles to retrieve. A very poor experience. Would like some of my funds reimbursed for having to put up with such a lousy experience.
Dan D.Excellent service
DAVID T.Customer service is poor. No one answers the phone. I was called the day before I was to pick up the van asking if I planned on picking it up, person's mannerism was rude and gruff. I said yes and he said are you sure. I told him I had confirmed it on line that morning. I would recommend a different person to answer the phone and better yet somebody that does answer the phone.
Gary K.The location was not easy to find. And the customer service was horrible
sean C.The man there was rude and made my daughter and I very uncomfortable. He had several knives on his desk and commented that he was sharpening them, explaining it was the reason for all the paper shreds on the floor. The office stank, and was a huge mess.
CHRISTINE R.Very cluttered and unorganized.
Christopher W.Pretty muddy, not positive where to put trailer for after hour drop off
Tim N.Only has break lights and turn signals running lights did not work so those need repair. Other wise I was happy with the trailer was able to move a 15x20 locker full of stuff In one trip
eric S.This was an awesome experience, the gentleman at Browning motors was very nice and explained everything to us. Thank you
Gene P.3 U-haul companies in Platteville, City of 3000 People. WHY!? None sell/have boxes. WHY!? One does not have a working computer. WHY!? U-haul in Platteville sucks lollipops. What a circus...where did your customer service go?
Michael S.Mr. Browning was very easy to work with and took care of our needs really well. He was a little hard of hearing so knowing that is good to know but very easy to work with.
Mary S.The truck was returned after hours so nobody was onsite for the return. The location wasn't an inviting place but it worked for the return. We received prompt check-in email when the business opened the next day.
Jim P.Seamless transfer
BRENDA L.Correct the information on the online rental site for hours and location. Inform the customer that the preferred location has changed like the instructions said U-Haul would do a day in advanced. I assumed that if my preferred location was changed that it would be to another of the several location in Stevens Point not to another city 25 miles away.
Daniel K.The manager, Mr. Browning, called a day ahead of my drop off to verify with me and gave me specific directions that were very helpful. Very impressed by him.
Matthew E.Clean up location. Curse less.
robert A.Not attended
Kent U.The boss was a bright spot in an otherwise hectic day. Don't change a thing.
neil H.we delivered after hours
DEB D.This is my second experience here. The first time I was a young naive college student, whom, when stating that I did not own a credit card sent the owner into a downright self-pitying spiral. The second time, my roommate and I went to pick up the u-haul. Literally the first thing out of this man's mouth was that his opinion of the millennial generation is that the government needs to reinstate the draft. I have heard this man drone on about everything from how the uhaul business is horrible and he doesn't even know why he's in it, to how the foreign students on campus are more likely to keep their word conpared to the American students. He even went on to base his initial trust on us (because we are American students) on whether or not we voted in the presidential primaries. This establishment only stays open because Platteville is in need. Browning Motors disgusts me on more than one level, but I'm sure I'll be back if uhaul.com continues to decide where I'm going to pick up my uhaul from, because, I am from Platteville, and I am in need.
Corey H.