Customer Reviews for Browntown Moving Help LLC
(U-Haul Neighborhood Dealer)

75 reviews

49 Monticello Rd   Weaverville, NC 28787

(828) 645-6025

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 1 pm - 5 pm
Special Operating Hours
  • 5/26/2022: Closed
  • 5/27/2022 - 5/28/2022: 9:00 am - 12:00 pm

Services at this Location:

Contact Us

(828) 645-6025

49 Monticello Rd
Weaverville, NC 28787

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 1 pm - 5 pm
Special Operating Hours
  • 5/26/2022: Closed
  • 5/27/2022 - 5/28/2022: 9:00 am - 12:00 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Has a Office building set up but never there unless you have a scheduled rental. I tried stopping in day before to ask questions and was closed. When picked up trailer, he had to clean out the inside (moving blankets/ sweep. After hooked up - left front clearance light was inoperable & his response was “it'll be alright”. When I asked if this 5'x8' enclosed trailer would hold a Queen size mattress his reply was “I don't know”

Stephen S. 
Rating:
4.0

First time using this location and it served it's purpose.

Sylvia N. 
Rating:
5.0

Customer did not leave a comment.

Don R. 
Rating:
5.0

Customer did not leave a comment.

Yevgeniy K. 
Rating:
3.0

The uhaul was so nasty! Inside and outside! There was dog hair and dog slobber all of the windows and dirt in the floor doesn't look like it had been cleaned in months.

Ashton E. 
Rating:
3.0

No complaints about the person who helped us, it's just kind of cramped, hard to move around with an RV.

Richard A. 
Rating:
1.0

Khristian was not helpful or pleasant..he kept telling me that he was doing me a favor renting to me. Vehicle had the check engine light on and was flashing..cab of vehicle was covered in dirt. I will not rent from this location again,

Marc L. 
Rating:
3.0

Truck was ready as promised, used the phone for pick up for first time, no issues. The truck was dirty, mud in cab and on truck. Engine light was on. When I returned the truck later Sunday there was an employee there, very nice and helpful to get me on my way.

Eric S. 
Rating:
2.0

Employee preferred to play video games or soccer than helping and I feel I was I was overcharged

Anna M. 
Rating:
3.0

Wish I didn't have to go all the way to Weaverville when I lived in Asheville.

Isabel C. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

BRANDON H. 
Rating:
3.0

Customer did not leave a comment.

Jean R. 
Rating:
5.0

Customer did not leave a comment.

NATHAN W. 
Rating:
5.0

Awesome service, answered all questions, easy to pick up and return. Thx

Rebecca C. 
Rating:
1.0

The office did not look like a U-Haul reception center. The hours are odd, and even when they're supposed to be open they were not. The difference between the quality of the pick up location and the drop off location was like night and day.

WILLIAM C. 
Rating:
2.0

They are only open from 7am -10am. I needed help when I returned the truck and no one was there to help me at 1pm

TED G. 
Rating:
3.0

Wasn't told that during business hours there would be no one to help me disconnect and return a trailer. Very difficult to do by myself. Trailer was very beat up.

Laura A. 
Rating:
4.0

Customer did not leave a comment.

Sherry B. 
Rating:
5.0

Browntown went above and beyond to meet my needs, both as a UHaul dealer and with their men who helped us with the move. Highest recommendation!

Benjamin B. 
Rating:
1.0

No one was on site to take our keys, etc. Just as we were about to drop the keys into a lockbox, we saw the note to go to a website to check our truck in. We struggled for at least 30 minutes to input information into a certain part of the site, and couldn't get past that spot. Finally, after being at the lot for 45 minutes, a guy drove up to check us in! He said they have problems with the website! Geez----ya' think??!!

Carole M. 
Rating:
4.0

The initial drop off site on my contract was out of business. Attempts to call uhaul resulted in an unrealistic hold time of over an hour. I was able to locate this location on Monticello Rd and took the trailer there. Christian, the attendant at this location was very helpful in assisting me in accepting and placing the trailer.

Allen B. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

LAURA D. 
Rating:
5.0

Great customer service !

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey S. 
Rating:
4.0

The man at the Montecello location. Who lives next door came before opening to assist me. He is an example of true customer service. The only good thing about the experience.

FRANK T. 
Rating:
3.0

The employee was not very welcoming, but did the job okay.

Carol J. 
Rating:
2.0

Customer did not leave a comment.

PHILIP P. 
Rating:
5.0

Easy

TODD M. 
Rating:
5.0

The gentleman was very friendly and helpful. Great experience! I would definitely rent from them again. Thank you!

Patrick B. 
Rating:
5.0

Gravel parking lot could use a bit of work to get rid of standing water.

BRUCE G. 
Rating:
5.0

Customer did not leave a comment.

Scotty W. 
Rating:
3.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
2.0

Was not a staffed location. Small lot difficult to maneuver equipment. Located on a two lane road with fast moving traffic. Either expand the lot or stop providing Uhaul equipment.

Randall W. 
Rating:
2.0

The original drop off did not exist. Had to find another place. Drop off was a joke.

James O. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
2.0

No one was out and about at this location. The front door was locked. When we called the number listed on the sign out front, we got voice mail. Someone finally came out of the door about 10 minutes later after we had already started the self-check-in.

James G. 
Rating:
5.0

Customer did not leave a comment.

Travis M. 
Rating:
3.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

Customer did not leave a comment.

Jann R. 
Rating:
1.0

The location was poorly signed. The rental building was a shed that had no identifying markings.

AARIC W. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

This Weaverville location was excellent!

Sharon S. 
Rating:
2.0

Owner not very personable. Lives onsite and is rarely open/available. Had to knock on his door to get him outside to help us. Several people were waiting to drop off equipment and he stated “there are other uhaul places, they can wait”. I would recommend going elsewhere.

Hiram G. 
Rating:
5.0

The UHaul 24/7 application for renting didn't work as advertised. It took us 20 minutes to go through the app and needed the local on-site person's help to navigate. Screens are confusing and the process way too slow. On returning the vehicle by clicking the link from the text that UHaul sent me, the automatic location determination would not work using Safari or Chrome browsers, even though my Privacy settings for location clearly showed that UHaul had access to my location. I had to launch the UHaul application and start the process a third time to check in.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

Ann S. 
Rating:
3.0

There was barely any room to park the truck. My husband had to park 1/2 mile down the road since there was no customer parking available.

Thomas J. 
Rating:
3.0

The rental agent was efficient but his manner or customer relation skills could be be described as remote and indifferent. You did things his way or he wasn't going to help. He was just lucky I needed the truck and didn't have time to go elsewhere. I've had more pleasant experiences buying a $1.00 soda at a convenience store.

ROBERT K. 
Rating:
1.0

I had to use the online check-in, which did not work, it stated location services was off and it was not, tried multiple phones was on hold for an hour trying to reach a representative while the movers waited around which cost me an extra $100 and an employee of this U-Haul location showed up and refused to speak with me or help and said I would have to come back at 1 PM. Truck had not been cleaned out and had garbage in the cab. I would never use this online check in again I'm not even sure if I would use U-Haul as no one was available to help me and my hold time when calling was ridiculous and really made my move stressful and delayed and cost me more money, unnecessarily.

Serena H. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
4.0

Customer did not leave a comment.

Tim J. 
Rating:
5.0

We had excellent service and that is particularly good without a resercation

Charles H. 
Rating:
1.0

When we dropped off the person who runs the place was there but said he didn't open for 30 minutes. Since there was a discrepancy in my contract drop-off location and the app I didn't want to leave the key until I could talk to someone. Left truck to come back. Then he called b/c he wondered what happened. He told me it was ok to drop off keys. I told him I was on my way back and would be there in a few minutes when open. When I got there he was not open. Waited for a bit. He never came out of office/house so I took pics of truck, dropped keys and left. Could not check out online because the app did not match my contract for drop off location.

JENNIFER B. 
Rating:
5.0

Help with hook up

FRED M. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

TIM S. 
Rating:
2.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
1.0

The attitude and service was terrible. The equipment was damaged. There were two units available and both had damage to them. The only good thing about this location is that the owner came out to help with hooking up trailer.

Joanne B. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

.

Angela S. 
Rating:
4.0

Twice we went to Weavervile drop off, still NO BODY ( npt a single personnel was there. So we just drop everything !

Elsa S. 
Rating:
3.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

Tavis C. 
Rating:
3.0

Rental went well, but I am concerned my e-mail info may have been sold, as I am suddenly getting fraudulent emails. When I reported it to U-haul, they didn't seem to care

Edward H. 
Rating:
5.0

Christian was very professional and courteous and the pickup experience was very efficient.

Alison C. 
Rating:
5.0

Great people and a wonderful experience.

Willingham N. 
Rating:
2.0

The guy was not helpful at all

Patricia D. 
Rating:
1.0

Customer did not leave a comment.

Jesse S. 
Rating:
4.0

Son dropped the truck off here. I have no first-hand knowledge of this location in Weaverville

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Ann G. 
No reviews have been submitted for this location.

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