No one at that location to help you. Just a lock box. No signs with instructions. Have to call U Haul to help you get a truck you reserved. Took over 1 hour. Would never use U Haul at that location again. Was told someone from. U Haul would call me about the incident. Never happened
STANLEY L
Customer Reviews for Bruder Properties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service help with getting me registered without the app. Also thank you Susan for your patience and wonderful customer service :)!
YVETTE FHated that the kiosk is unmanned. Hate that everything is via app or browser.
JULIA KI returned the vehicle 1/2 hour before but was given no credit instead I was charged an extra 13.00 for gas.
DONALD WWhen the location is closed clear instructions should be posted somewhere.
THERESA RThe U-HAUL app for pickup is not particularly user friendly, especially as it relates to taking pictures. You have to use the back function to see that the pictures were loaded.
KEVIN C