I had a truck booking on February 27, 2026 at 8:30 PM. My reservation was fully confirmed, and at no point during booking did it mention that mobile pickup was not available at this location. I arrived at the location at 8:00 PM, expecting a smooth mobile pickup. However, I was unable to access the truck. After waiting and trying to resolve the issue, I received a call from U-Haul informing me that this location does not support mobile pickup. This information should have been clearly communicated during booking. As a result, I wasted nearly 2 hours, and my entire plan for the evening had to be changed. I then requested to reschedule the pickup for the next morning when the office opened. On February 28, 2026 at 8:30 AM, I returned to the same location. The office was still not open — yet surprisingly, this time I was able to complete the pickup through mobile access at the same location. This inconsistency is extremely frustrating: • No clear communication about mobile pickup availability • Wasted time and disrupted plans • Lack of coordination between customer service and the actual location Overall, I am not satisfied with the service experience. I hope U-Haul improves transparency and communication so other customers do not face similar inconvenience.
PAVAN A
Customer Reviews for Bruder Properties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I could not open the lock initially because it was too tight and there is nothing I can call for help. Took me 10 min to manually pull the lock open. Very painful.
JAMES YNo one at that location to help you. Just a lock box. No signs with instructions. Have to call U Haul to help you get a truck you reserved. Took over 1 hour. Would never use U Haul at that location again. Was told someone from. U Haul would call me about the incident. Never happened
STANLEY LGreat customer service help with getting me registered without the app. Also thank you Susan for your patience and wonderful customer service :)!
YVETTE FHated that the kiosk is unmanned. Hate that everything is via app or browser.
JULIA KI returned the vehicle 1/2 hour before but was given no credit instead I was charged an extra 13.00 for gas.
DONALD WWhen the location is closed clear instructions should be posted somewhere.
THERESA RThe U-HAUL app for pickup is not particularly user friendly, especially as it relates to taking pictures. You have to use the back function to see that the pictures were loaded.
KEVIN C