Customer Reviews for Buchalla
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Buchalla
Aaron D. on
Both parties were super customer friendly and kind and helpful
Wanda H. on
Not one thing. They’re the best!!
Scott L. on
Truck was in very poor condition. Fuel was not recorded correctly. I had to put more fuel back into the truck then what I was given.
LARRY G. on
Nothing,they were the nicest people I have ever felt with. So glad I ended up there.
Barbara B. on
Very nice people.
Joseph S. on
You could actually have the place on the contract for drop off take the trailer. I showed up with the trailer and Sentry Storage told me they didn’t have room for it. So, I had to waste my time and gas to go across town to drop it off. Not like I was busy moving into a house or something right? Ridiculous
Daureen M. on
Staff was very helpful and informative!
Steven B. on
Make the trailers usable at actual highway speeds. Florida to Virginia at 55 mph creates unsafe conditions for other drivers who are going the speed limit.
Jason S. on
The equipment was faulty
Michael C. on
Bonnie was great handling me and the system outage which delayed our move by half a day. Due to the delay, I am not happy overall but Bonnie did the best she could, given the circumstances. We appreciate her keeping us informed.
bryan C. on
Very nice people to deal with. Got me in and out as fast as possible. Would definitely rent from there next time.
David J. on
Very busy. Could use more help. Professional and friendly
Bobbi F. on
Uhaul is hands down one of the best companies out there!! Other companies should take notice!!
Ellen S. on
The trailer leaked and it was brand new !!!!! My couch was soak and wet when we arrived . NEVER again !!! U-haul said that there trailers are not water proof but just water resistant,,,,, WOW ! I wish I knew this before renting it. The whole idea of renting an enclosed trailer is to keep your stuff dry and clean. Get a clue U-haul !!!
pamela B. on
They did not refund our deposit. I am waiting on a check I better receive!
Robert C. on
I was told when I picked up the trailer that I could drop it off at ANY uhaul location when I finished. When I tried, I was told that we had to drop it off at a specific dealer which lead me to driving 30 miles out of my way when it was all said and done.
Cindy T. on
Nothing to improve. The people were extremely knowledgeable and unbelievably friendly! They went above and beyond. We were so impressed with them that my daughter and her family will he using them just a week later!!
Kathleen P. on
While the staff is lovely (Bonnie, Lisa, Brady), the transport was not ready on time. Then the light receptacle on the back of the truck wasn't working to light the transport lights. I stayed a night in a hotel because I didn't want to leave at 5pm when the truck was ready. I had to call all my hotels along the way and delay my stay for one day. The transport was not functioning properly along the way and looked bent when I returned it. The ride was VERY rough and uncomfortable the whole time. Gas cost four times what I anticipated. I was always a UHaul user, but never again. My three day travel was a nightmare. Sorry.
Diane M. on
Wonderful service, I Needed a trailer right away and they gave it right away. The people there were Incredible. Wii use again for any of my needs. Very convenient.
Bill M. on
They should have walked me around the truck and explained the process, handed me the keys and go.
James P. on
Exceptional manager
thomas B. on
Keep the trucks running good !!
Jeffrey H. on
Service was great. They stayed after closing to finish my rental so I could get the trailer I needed before the next morning.
Laura S. on
Uhaul rep wasnt there then they over charged me!!!!!
Michael B. on
This location was changed after I went to another place in Bellevue Florida. I showed up at the location and was told I have to go to another u-haul location to drop off the trailer. I was never notified even though my number and email address was available. Disappointed with constant changes on pick up and drop off places.
Don R. on
Outstanding service
Edward L. on
No specific comments. All was good.
Kathleen S. on
Great service and very helpful. Thank you U-Haul!
Sheryl E. on
We reserved a wide dolly to tow behind the U Haul and they gave it to someone else. Then we spent 4 hours and had to travel 30 miles out of our way to get another one. VERY FRUSTRATED!!!
Bob B. on
Drop off box to make return made it easy for us.
CHRIS D. on
I filled gas tank to 5/8 tank as i got it...my worked was there Chance Doney 352 693 7700, he saw the tank being fille at shell 441 Belleview fl and dropped it off with me, IT WAS AT 5/8 TANK! Buchalla stole 17 dollars from me! TANK WAS AT %?* full!!!
Roderick F. on
Good experience from beginning to end
Antoinette B. on
I'm really disappointed that the tow dolly I rented did bout have brakes like I was told it would. And the tow dolly that I rented from uhaul back in January had.
Valarie N. on
Staff was very friendly and accomodating
Lee W. on
When I was driving back to Florida, I received two messages from U-Haul. One told me to take the truck to one location and the other told me to take the car carrier to a different location. What a messed up system U-Haul has to do this. I called and was connected to an area U-Haul center and the agent updated the system, so that I could take both the truck and the car carrier back to the same location. I should not have to call, as I never should have gotten two separate messages telling me to take equipment to different locations!
Steven A. on
People were friendly but needs a place to sit because it takes 15 to 30 minutes to do rental. Otherwise everything was good would recommend this place to others
DONALD O. on
First time using and must say slightly disappointed. Our preferred location turned us away to pick the truck up at a different location about 20 minuets out of the way. We were never notified of a location switch, which is the issue. If we would have been notified in advance, it would not have been an issue at all. I called to ask why we were not notified and was told "I don't know" by the man who answered the phone. The truck was used for business purposes, so our schedules were thrown off by lack of communication. Very unprofessional. We do much work in the area and I am unsure if we will be using your business in the future due to lack of communication and unprofessional attitude to the situation.
Francis H. on
There's just one thing that I can think of that U-Haul could do to make the rental offer a little better on out of towns one way rentals. In my case I had to travel over 400 to the city I was hoping to pick my rental up from. "Understand" that wasn't a problem for me at all because that is what I had agreed and wanted to do was to travel one way with the rental equipment. My problem was I had to travel another 11plus miles south of the town I was hoping to pick up my rental from. That added more than another 20 plus miles round-trip to my total miles to pick up my rental. What I would like to see happen is that if I can't pick up my rental in the town that I'm wanting to move my product from as a courtesy I think that U-HAUL should consider offering an additional discount for the extra miles I had to travel to pick up my rental. In a situation involving travel as such as this I think that if a customer's request for a specific pick up point can't be met then again... It would be nice if U-HAUL included some kind of discount!!
melonie M. on
The guy that did the U-Haul rental was very rude. I have rented many U-Haul Trailers before but never from this location. I will never rent from this location again. Then they tried to say that I was late with equipment. They never even asked how long I wanted it for. I rented a trailer two days prior and a different location and they told me as long as I brought it back before 9 AM the following day I was fine
Margaret A. on
Very friendly people and the equipment and truck was clean and well taken care of.
on
Unorganized, the person that was supposed to go over equipment informed us that he was technically on lunch and never even did a walk around to look over for damages prior to taking equipment. I was informed it had 7/8 tank of fuel. As soon as it was pulled off hill it was parked on it was at 3/4 tank. There were more issues but not enough space to go over here. Still waiting for a call from company after I left info of my experience at drop location. Haven’t heard from anyone yet.
Corine G. on
No Improvements needed. They were very helpful and professional.
Omar T. on
Excellent Service...
Garry M. on
Very efficient when returning Uhaul; whole process took about 10 minutes.
Carl William G. on
Guy have my wife a hard time said couldn't find her and was at wrong location. I forgot to give her paperwork she had to drive back home they wouldn't work with her.
David S. on
Believe no matter what respect is due to older people over children. not given at this place
Thomas B. on
The drop off point was not open on Sunday or Monday even though your website said they open at 9 o'clock am.
William C. on
Dropped it off in indiana and indiana to me gets a poor rating. Didnt give my early drop off money back charged clean up fee for letting me get a bag out of the uhaul i forgot. They made the clean up fee right but still have not received the money back on my early drop off. But florida was excellent service too bad indiana isnt the same
GINGER F. on
Desk lady & another man very helpful & kind
Richard M. on
Uhaul helped out when I could not drop at original drop and went to another location.